We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Ian H.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel

Member since December 2018

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Ian

I booked an apartment in Tenerife through Holidaylettings for January 2019. For family reasons I needed to change the arrival date by 1 day. In the web site there is a section to do this, however that request goes to the owner. If the owner (as in this case) refuses to answer the request, nothing happens. I made numerous calls to the Holiday Lettings Customer Support (what a joke) and they tried to contact the owner to get him to reply. He claimed he was Russian, there was language barrier, and he didn't understand. Bull$#*!! He's already sent me e-mails explaining how to pick up the keys etc. he understands English perfectly. So, now I want to cancel. All of a sudden the Russian agrees to my changes! Sorry mate, too late, you've had your chance, I don't trust you and don't want to stay in your apartment.
I contact customer support again, but unfortunately I cannot cancel without losing my deposit! Even though that owner was refusing to answer all correspondence! What a sham, what a scam. I wouldn't book another apartment through this web site if you paid me and good luck to anyone else who does. I have lost 235 Euros for something that wasn't my fault. The customer support was a disgrace and no help whatsoever.

Ian Has Earned 1 Vote

Ian H.'s review of HolidayLettings UK earned a Very Helpful vote

Ian hasn’t received any thanks yous.

Ian doesn’t have any fans yet.

Ian isn’t following anybody yet.

Similar Reviewers on Sitejabber


I booked a villa in Montenegro through Holiday Lettings to go on the 2nd of August last week easy...


This company uses avoidance tactics and never answers a review, call, email with a straight...