I wish someone would start a new site and we would have a choice for letting properties.
Stay well away wether an owner or traveller as you cannot contact them and the completely ignore you.
Have a look at a new(ish) site 'theholidaylet', I think they are worth supporting while they build up their straightforward ad service.. I've now also listed with Airbnb, HomeAway and Owners Direct. The last two are affiliates - if you list with one, you'll be offered a deal for the other. And they have 'sales' when they reduce the fees. I initially took the free listing and have now taken subscription - OD has produced more results.
However they blocked my acount for the grand of checking my account and as a result withhold the rent.
I have sent all the information they requested but they are still asking for more information. When you ask a question, they cannot give you an answer or give advice.
They cannot confirm if the verification will be successful and don't care if you tell them that the guests will have to leave the property.
Very poor customer service and no consideration for their customers.
do they think we do charity wtf
so pissed at holiday lettings...
so that you know
and list on airbnb, much beeter service than holiday lettings
You have no ability to personally contact perspective clients as all emails go through them and finally penalised by not contacting would be guests within 24 hours notwithstanding the fact that anything up to 12/18 hrs can be lost in world time zones.
Take a leaf out of Home Away
Tip for consumers: Don`t
They are unable to retain our 2015 prices over night, I was putting them back every morning, though this was tiresome, as their web interface is poor.
I reported the problem a few months ago and it is still not sorted.
We would have got booking for 2015 by now with our old booking system, though non yet, which I put down to people not being able to see prices online.
I was told I can not get a refund of my fee, as it is "a known issue", though if they had told me you will not be able to add prices for 2015, I would not of signed!
Customer Questions & Answers
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I totally agree, as an owner of 4 properties advertised and who totally disagrees with Online Payment Protection and all the problems it creates (just read the trust pilot reviews) all of my properties are constantly on the back pages as I do not have the OPP stamp on them, as I pay an annual fee for all of them and most of the others are 'free listing' whereby Holiday Lettings gets a large commission on each booking, I am disgusted at the new system, especially as I have been a loyal customer since 2008. Don't bother advertising with the other big names out there, they have just changed their system and its even worse.
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I also have been with HL for many years without issue. This year however we have had no enquiries so I thought maybe our site was a bit jaded and was just trying to add new photos to freshen up the page. Adding the photos was tedious enough and when I had finished I asked hubby to do a search of the Holiday Lettings site as a potential customer. He couldn't even get the search box to accept the name of the town we are in and ended up wading through hundreds of properties from far and wide and still drew a blank. Once I waded in to try and assist it became clear that because of the way the search facility now works, you need to put the Department (we are in France) where the property is situated, in the search box and that brings up another search box where you can put in the town....if you haven't lost the will to live whilst trying to locate your town! If I were actually looking for a rental in my town I would have given up and gone elsewhere. How much time do we humans want to spend going round in cyber circles? Personally, none. Hence no bookings. I would normally get 15 to 20 enquiries starting in August, for the forthcoming winter of which I would accept a minimum of 4. Didn't happen I always had an email exchange with the renters before they committed with a deposit. There are a lot of questions that only the owner can help with. I am now trapped in a (seemingly) futile attempt to find a way to delete the account.
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