HL has "bounced" its payments to me 7 times. This is the first time I have used HL/TA. So far they have bounced their payment 4 times for my first guest and 3 times for the second. Only businesses that are insolvent act like this. I have cancelled the other bookings so HL has wrecked their holidays too. It is beyond words to describe their dishonesty in dealing with me. As described elsewhere, contacting their customer "support" is like trying to grab a piranha swimming in oil.