This company which comes under the general umbrella of TripAdvisor along with Flipkey & a few others are to be avoided at all costs. They offer no customer support when things go wrong & the whole booking aspect is dodgy to say the least. I booked a stay that was accepted by the owner within 24hours who then came back the next day & tried to claim another 50% on top of the agreed price. I rejected the claim online as I was told I could & the booking was confirmed. I paid the full balance but when I came to access the property the owner said it had been cancelled. I complained to Holiday lettings after eventually finding the contact number on a forum. The staff who are based in India don't care one bit. I was left having to accept an inferior property in a $#*!ty area with only 1 bedroom. My claim for payment protection as per their website was rejected & the whole experience ruined my holiday. They take their booking fee & move on not worrying about the customer. Use AirBNB or VRBO.