HolidayCars

I rented a van in Athens needed for my mothers funeral. The voucher was wrong. None of the 3 emergency numbers worked. I have been trying for over two months to get refunded and they ask for more documentation every time which is a waste of time. I give them what they want but no refund comes my way. Apparently they us CARTRAWLER. Another company to stay away from. The voucher was wrong and the car was not there so I should have my money back no problem instead of calling and emailing. I've been patient but enough. Do no rent from either of these companies.

I booked a car through Holiday Cars (the original company Europe Cars) in Tunisia. No problems. I called the company before going there, they confirmed the booking. Europe cars have an office at the airport and their representative was waiting for me. We quickly completed the paperwork and I was on the road in my rented car. No problems with my experience.

I had written a review stating that the company said I would receive a voucher instead of a refund for my cancellation due to the Pandemic.
I wrote them a third email again stating that I had purchased cancellation insurance.
They then stated that a refund would be processed for my deposit minus the cost of insurance.
I am happy to say my refund was processed back to my credit card.
I want to thank Holiday Car Rental for doing the right thing.

We rented a car from HolidayCars for pickup in Cozumel and paid the full amount of the rental in advance. We had also verified that our credit card and ICBC provided full insurance coverage for the rental. When we went to pick up the car the supplier MEX Rent-a-car would not rent the car to us unless we paid an additional $300 for insurance coverage.
We reported this situation to HolidayCars and they essentially said in was our choice to buy the insurance...NOT TRUE. They have not provided any recourse...terrible customer service.
Do NOT rent from this company...you will get ripped off.

Date of experience: November 17,2023

Give them less than a ZERO
They are extremely Terrible. Do not use that company at all. They are just finding the way to take your money if you are unable to take the car from the company.
Company was saying they do not charge holidaycars.com but they charge me and refused to refund the money.
Rip off Seriously
**************************Avoid*******************************

Holiday Rental always take of me when I come in town to visit, they have very nice employees and they are very helpful. Especially Teresa she always take of me when I go there thank you for having great service.

This company is completely unreachable.

I needed to make a slight change to a reservation for covid reasons and the car rental company was ok with it but I was obligated to cancel the reservation because it was impossible reach them! They just never answer.

After many days calling and waiting on the line without any answer I finally got an answer by email saying they didn't care and they'd just keep my money.

Too bad 1 star it's the lowest i can give them cause I'd gladly give less.

Started with a reputable travel site, and was "sent" to HolidayCars.com.
Prices quoted for a Logan Airport car rental were good enough for me to pre-pay in advance. I was e-mailed confirmation and the rental was apparently picked up by Budget. When I arrived at the Logan Car Rental Center, there were at least 50 people in line at Budget, with only 3 Budget Reps. The Reps took care of only 2 people in 10 minutes. Ridiculous! DO THE MATH! I would have been standing in line for over 4 hours? No other rental car company counters had any more than 3 people in line. This is the second time Budget Car Rentals Logan Airport has been a disaster like that. I will never use them or Holidaycars.com again.
Lesson learned!... I've had great experiences with Enterprise Car Rental every single time, so bit the bullet, walked over to their Counter and was driving off in my very nice Enterprise vehicle within 5 minutes! $364 bucks down the drain with Holidaycars. Com and Budget. Ugh!

Do yourself a favor, read below reviews and you know enough! Don't book your car via this company. In short: they work with very low end, dodgy car rental partners (Goldcar in this case) who will use all tricks in the book to scam you out of money. Fuel surcharges, extra insurances or you do not get the car despite a voucher that states 100% all in, high deposits on credit cards etc etc etc. When you complain at customer service about this way of working you get a lame story and half hearted excuses. Do yourself a favor: DON'T RENT WITH THEM. Use other more reliable online rental brokers. I can tell you, they are out there!

I recently rented a car through holiday car rental and had a great experience. I never used them before and was a little hesitant but the price was so good it was worth a try! I accidentally made two reservations (not sure how that happened) but was happily surprised when I received a quick response from their customer service correcting the situation and refunding my money on the cancelled reservation in full! I will definitely use them again.

We paid in advance for a rental car in Toulouse. When I arrived, the rental car company refused to give me the car because the credit card number on the voucher was not mine. It was in fact holidaycars's credit number. There were also more than two contracts open under their credit card, which was another reason for refusal. After calling holidaycars (paying international calling on my mobile) multiple times and waiting three hours at the airport rental car company, was told to go and hire another car somewhere else. Holidaycars blamed the rental car company, but we haven't had a problem there before when using the same rental car company though a different intermediary. I was assured I would be refunded including any additional cost in the hire fee. Since then I have not heard anything from them and almost a month on, I am still waiting for a refund. This experience was not only super stressful after a long journey, but costly. My advice is to avoid this company.

They do not accommodate any late times nor do they have a valid phone #. That should tip you off! This company is a non-refundable even though the car company gave away my reservation. There is no customer service - when I called several different times / days no one answers no voice mail. I have learned my lesson with this company to go with a name company who cares about people and situation.

Don't ever rent a car from Holidaycars.com. They rob your off your money. I recently booked a rental car for 15 days but my arrival was delayed by 24 hours and they refused to give me the car for the remaining 14 days. The customer service is totally substandard. There is no phone contact, only email. Not possible to talk to someone. No access to any manage if you are dissatisfied with the customer service. If you don't want your vacation to be ruined DONOT RENT CAR FROM Holidaycars.com

Terrible experience with this company. Rented a car 1 month in advance of my vacation, paid in full. They cancelled my reservation 1 day before and did not notify me of this. Customer support asked me to pay more $ to keep the reservation with a worse car than original. Ended up with no car 1 day before trip! Save your nerves and avoid dealing with them. I would have rather paid more in the beginning for reliable service than deal with this nightmare.