HockeyMonkey

Horrible customer service.
They are not interested in keeping customers or their return business.
Once they have your $$$ they are gonna keep it.
When there are issues there is no regard for culpability on their part.
HM product descriptions, representation of items and and their policies should ALL be considered suspect. (see post where item sold wasn't even made by CCM, or selling helmets with expired cert!)
When you have a problem with their products (mine was sizing, based on HM cust service recommend) they will require you to cover return shipping, restocking fees AND they will not return money, credit only.
Too many other retailers who provide accurate info and wish to have your return business.

Let me first say I've never written a review before - EVER! I'm forty years old and somehow have made thru life without having been so thoroughly poorly treated as I have with hockey monkey that I now feel compelled to share my story.
I ordered a Bauer 5100 helmet - they shipped me one that was... wait for it... 5 years old! The certification expired in less than two years. Now, if I wanted an older helmet I would have bought an older one! They were so rude, refused to allow return for a newer helmet, and wanted to charge me for shipping! This place is terrible, bring your business eleswhere.

I can't believe how bad the customer service is?!?! I purchase an item and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can't even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.

I have made two purchases from Hockey Monkey. The orders came with no problem. The problem began when an item needed to be returned as it was not true to description. I emailed the company and received a response asking me a question about the item. I responded and never received help after that. Two weeks later still waiting... I had sent two more emails asking for advisement on the return and finally got a rep to answer with no help at all.
Because of the footwork I have had to do to get responses, find return forms, and pay for shipping on a product that was not true to it's description, I will no longer be using Hockey Monkey any longer. There are far more competent companies who appreciate their customers.

The absolute worst customer service you will ever experience. UPS lost my package which isn't HockeyMonkey.com fault, but good luck getting a refund. Their customer service reps will all give you a different story, and say it will be taken care of tomorrow, it won't be. Regardless of price I will never shop with them ever again and would strongly incourage others to do the same. Pay a little more elsewhere and have a much better experience

HockeyMonkey does not accept returns. Made a request to return an item that did not fit and was told I would have to pay for return shipping. Complained that receipt stated free return shipping for US customers. Was told over and over again that I would receive refund minus $5 for return shipping. Shipped item back and a few days later received store credit for less than 50% purchase price. Horrible customer service. Will not buy from again.

So just got off the phone with c. S n the return department on a final decision about my 550$ pair of Bauer blades, that I wore once around the house n determined they were to big, n they told me the one tongue was a lil dirty so they were unable to refund me the 550$ like really what a bunch of scums... Good luck getting my business back they just got me for 1200$ n now there telling me I have to pay the shipping fee for them to send them back out to me ha what a joke

No reason to do business with these guys with other competitors offering much better service, shipping, and return policy. The customer service here is the absolute worst.

I should have looked at the reviews before purchasing off of the site. The prices are very similar to the NHL shop, but Hockey Monkey had a 25 percent markdown on all jerseys during Labor Day so I ordered a birthday present for my husband. Unfortunately, I had an issue and after the initial conversation, it was like pulling teeth trying to get any further correspondence from the rep. Even if the news wasn't in my favor, I would have appreciated feedback versus waiting idly regarding the original issue. Buy your jerseys on an official site, you'd get better quality, and service overall.

I used to have success with Hockey Monkey in the past but most recently I ordered two sticks, its been almost two weeks now and nobody answers the customer service number no matter what time of day I call. There is a recording saying they are closed and to call during business hours which I have repleatedly done. I have also sent numerous emails with no response, getting ready to contact my credit card and disput the charge. Its not worth maybe saving 10-30 bucks, go to your local hockey shop so you dont have to deal with this headache.

Just received an entire page of return "instructions" from Hockeymonkey.com/ Monkeysports.com including having to buy an additional box to put their original shipping box in to send back to them at my expense. Not to mention 3 small-font paragraphs of additional weaseling language intended to discourage returns. Glad I charged it on a credit card that will eventually tell them to "eat it" if they try to weasel out of the return. Ridiculous!

I traditionally shop at InlineWarehouse, which has great customer service, but these guys were having a sale and I figured I'd give it a shot. BIG mistake!

I ordered a standard Alkali shaft and some Bauer blades. There was an issue with a defective hosel on the shaft and the blades would not fit. This company refused to refund me for the shaft despite their product being defective.

I will never shop with this company again and I suggest that you avoid doing so.

They have a lot of merchandize, a good choice of equipment, but if you ever have an issue then it's too bad for you. I received a pair of women's jock shorts. There was obviously a mistake in the production of the material the pants were made from. One leg of the short was covered with a tape like material, it was a bit sticky and covered the whole leg. I phoned and reported this. The rep said to send a photo. I sent the photo and she had to consult with her superior who told her to tell me that it was the LOGO of the make of the shorts! There was no arguing with her. Very insulting treatment of a good customer of theirs. I will not longer shop there. I now go to Hockey Giant.

Today I made an online order. By mistake (I don't know if it was my mistake or site mistake) I ordered two gloves instead of gloves and elbows.
When I saw the mistake and contacted the store (in about 1 hour after purchase) they said that they can't do anything with that.
And if I don't need the second pair of gloves, but need elbows, I'll need to pay for gloves return and pay for elbows shipping.
I don't thinks it's great customer service and return policy. Especially in such situation.