Poor quality. This is not a custom suit as they say. Save your money and shop local, instead of CHINA!

Real Nice experience with them. High quality suits for just a low price. Perfect Fit guarantee covers you in case of anything going wrong

I ordered a custom tuxedo and confirmed the measurements over email. The suit arrived (from China?) and was ridiculously too large, to the point it could not be altered easily. Additionally, and perhaps most importantly, the quality was very, very poor. Very cheap, thin materials and no where near expectations for the price.

I complained to Hockerty who refused to refund and instead offered to send me another suit; they consistantly ignored any concerns regarding quality despite numerous emails back and forth. Eventually I had no choice but to ask my credit card company to withhold payment and investigate along with contacting the Swiss ombudsman (where hockerty are based)

With Hockerty based in Switzerland I had to engage Konsumentenforum (the Swiss consumer protection organization). After investigation they agreed hockerty were at fault, however they have very little powers, the next step would be Justice of the Peace or a civil court action (which they supported). However, after arbitration with my credit card company a refund was finally provided. A lot of work on my part to get my money back from a disgraceful business.

Despite numerous emails with Jonathan Blasco from hockerty, he previously reported this truthful review as not being from someone with a genuine order, hence this repost. Further demonstration of their disgraceful business practices; reporting what they know to be valid reviews. Interesting that any positive reviews are very, very brief... I wonder if they're at all genuine. Apparently they had a previous brand name which was burned due to poor reviews.

Avoid these cheap, nasty suits and disgraceful company with terrible customer service.

I ordered a BLACK tuxedo suit. It arrived with BLUE lapels. I have to take it to a custom tailor to fix their mistake

SUMMARY: TERRIBLE QUALITY, INCORRECT MEASUREMENTS, ABHORRENT CUSTOMER SERVICE.

I was very excited about ordering my coat from Hockerty, I uploaded my measurements etc. But it all went rapidly down hill once the coat arrived. The measurements were COMPLETELY WRONG.
I have worked in high end men's fashion for several years, and have taken the measurements of many people for garments worth thousands of pounds. I've also given my measurements for several things to be made for me over the years.
Hockerty decided to add between two to four inches (5 -10cm) onto each of my measurements, and then tried to tell me that they hadn't at all. I took the coat to a local tailor, who measured both myself and the coat - he confirmed that the measurements I had given them were 100% correct and the differences mentioned above.
When I complained to Hockerty, their CUSTOMER SERVICE WAS AWFUL. First of all I was sent automatic emails, then a very rude woman took over, followed by the CS manager, who came across exceedingly arrogant and rude in his demeanour. They refused a refund, offered to reimburse only £60 of the £180 cost to have the coat altered. The CS team are also notably non-native English speakers, who undermine their own arguments from email to email. Eg. Offering to pay the full cost of alterations, and then saying they wouldn't, even though I quoted their own email back to them!
I have never had such a HORRID experience in my life when having purchased anything. STAY WELL CLEAR.

Tailor4less is a very unreliable company. They tailored my cashmere coat with extreme negligence. They made a fashion error (Forward Point collar rather than English Spread). They forgot to create sleeves button holes. These button holes should have been colored (the same as coats button holes). They were not even able to properly align buttons. You can see it all on the pictures.
To express it in the other words, they sold me a lousy SUV rather than a decent cabrio-car. And what did they do? They refused full money return and offered a 20% discount who needs discount on a lousy SUV when he ordered a decent cabrio? What is even more interesting, while admitting errors (!) they refused to cover postage and packing costs while proposing to send the coat back to their quality control center. I sent the coat there covering the p&p myself. They will probably return my winter coat in spring without any apology
Moreover they are not transparent. They refused to provide a general information regarding customer rights, refused to inform about the company location, which is crucial to identify whether the company operates in European Union, Switzerland or somewhere else
I discourage You from purchasing items at Tailor4less, their negligence is protected by the unlimited no-refund policy. You may get the wrong fashion, lousily tailored winter coat and when You claim Your rights You may be offered to get Your winter coat remake for spring (largely useless), with You covering all costs and having very unpleasant conversations. Can not send the link but can provide photos for inspection to compare offer with reality...

Now how the story got into (near) final - I got the new/corrected coat back in march - so I got a WINTER a coat in SPRING - what for? I had to buy another winter coat anyway to wear it in January and February, I had to pay for postage and packing upon returning the lousy coat to T4less! I was offered a ridiculous compensation (a discount on further purchases - who would buy anything more from them anyway?) To recap - avoid Tailor4less by all means. Unreliable, unfair, poor quality, bad style, cheating company.

Although pricey, I decided to try this company that a friend had used. I ordered three items, thinking that since they are allowed to trade in the UK, usual rules and regulations would apply. Firstly the order arrived after 1 month ( two weeks late). However one month after receiving the package I received a significant CUSTOMS DUTY BILL which I had to pay (around 25% in addition to the price paid when other fee included).

Needless to say that Tailor4less had never warned me about extra charges, letting me believe that the price I had paid was the final price, including the taxes of the country they were trading in. Looking at their terms and conditions, it is clearly stated that the price they ask you to pay IS the final price. However when I contacted their customer service, the story completely changed. They said that it was too late according to their terms and conditions for the company to pay for the extra charges and that these are charges not associated with the company but associated with taxes. They insisted on giving me the money in credit for another order. Of course I would NEVER order from that company EVER again for obvious reasons.

Tailor4less did not accept any responsibility for the extra charges. As far as I am concerned I ended up paying tax to the UK on the companys behalf and the company refused to refund me. I wouldnt trust buying anything form this company so think again before you order. The customer service is poor because you can only contact them via email, I was never sure who I was talking to because the names changed and I wasnt able to write to the ombudsman because the company is not UK based.

BEWARE you will be liable for an import TAX paid to the tax authorities and it will be your responsibility to pay it. The company may offer a mere credit note in compensation and you will have no consumer protection if you are not happy with this.

Very poor experience. I felt completely vulnerable and helpless as a consumer.

While I was impressed with this company's site software, I feel they commit fraud with the promises on their website. I've never seen such terrible looking/fitting clothing and the fiber content did not match what they told me the fabrics were composed of. I ordered 4 garments: a cashmere coat (way too big and more unflattering than any coat I've ever tried on "off the rack") that felt much more like wool (scratchy) than cashmere, 2 tailored shirts (way too big for me, one of them "100% cotton" that definitely had synthetic fiber in it, neither of them constructed as any regular tailored shirt I've ever seen - shoulder seams were in the wrong place, making the neck not fit at all) and a pair of pants (too long, too big and generally horrible-looking). While their clothing may be less expensive than other tailored clothing, it is far from "fitting-like-a-glove" as imaginable and much more expensive than "off-the-rack" clothing I can get same-day, any day, where I live. And their customer service when I asked for a refund? No. They absolutely refused and told me instead to take them to a local tailor to get them fixed. My local tailor said the Sumissura pieces were made very poorly and they would have to open up most every seam to fix the garments to fix me, which would have cost much more than the clothing did in the first place, which Sumissura refused to pay. Then, they insisted I send them pictures of myself in the clothing (which was a huge pain, as I live alone and had to make arrangements with someone else to take the pictures for me) so they could re-make the clothing. After I did so, they told me I needed to carefully measure each seam in their pieces and one of mine that fits me well and send them all the dimensions... this, after I'd already wasted hundreds of dollars and at least 8 hours jumping through all their hoops thus far. It is absolutely unacceptable to me to ask a customer to do so much of the work for you. I can make my own patterns and clothing. Dealing with Sumissura has been a total waste of my time and money. Save yours. Do not order custom clothing from this site, unless you, too, want to get ripped off. I can only assume they delete all negative reviews from their site, which says they've had more than 100,000 happy customers. That is hard/impossible to believe based upon my own experience with this company.

Was truly very excited to receive the suit I ordered online from Hockerty after seeing such good reviews. However once it arrived was extremely disappointed and it kept get worse from that moment on. After picking my fabric we followed the online measuring instructions.

After a few weeks of waiting received the package. Upon opening said package to reveal a bag with a crunched up suit inside (understandably) I pulled out the wrinkled suit and upon inspection found that the sleeve buttons were non-functional (sign of it cheap suit) and more importantly the sizes were so extremely off so much so that I'm sure it would fit around a small car (guessing they went with size tarp for this one).

I naturally opened a ticket and began to explain the situation along with the attached photos. The response from Hockerty rep was to take the garment to a tailor.

Now this would've been perfectly acceptable if it needed to be hemmed or slightly brought in. However the pants are so large that no matter where I hold them they fall down, and the crotch is literally down to my knees when sort of held to where there should be. And each leg is so baggy that I could probably fit both of my legs into one. (I haven't tired lol). The Jacket is the closest thing to correct. However the amount of tailoring needed just to bring it in would be more than there so called redeemable allowance (I doubt they have one). Well at the Tailor she asked me why didn't I just buy a suit from a local shop (off the rack) and laughed so hard at how bad the fit is lol. And informed that she would need to essentially tear the suit apart and remake it (not her exact words). She advised me that I should if I could get the suit remade. As it would cost hundreds of dollars to fix.

So I sent another email to Hockerty explaining the situation only to be met with a no response method. Guess if you don't respond to emails they don't exist.

If I had to guess they sent me a suit they just had laying around and said close enough said it.

So I'm now writing a review hoping to save you a few dollars and a very bad experience.

If you're looking for a well-made suit of similar price I would recommend itailor. Their customer service is phenomenal and the fit is exactly the measurements you send (based off there web page).

Tailor4less has a referral program where you can get a free shirt, pants or suit depending on how many people you refer actually buy something, but they pull all the tricks out to not have to actually give it to you. I referred someone and they bought. My "progress gift" as they call it showed up on my account and I ordered a free shirt. They charged my credit card for shipping.

I waited, and waited. The free shirt never showed up, and when I logged on to my account all evidence of the order was gone. My "progress gift" was not available to reorder either.

I contacted them and they gave me multiple excuses, which kept changing as I pressed more. Their primary excuse was that someone had tried to contact me about the measurements and I didn't answer so the order was canceled. First of all, this doesn't make sense because you put in your OWN CUSTOM MEASUREMENTS, so they shouldn't think the "measurements were wrong" as they told me. Second, I never received any contact from them, as they claimed. It was all a scheme to not have to give me a free shirt for their referral program. Never mind that they had no problem charging me for shipping though. I asked them to reinstate the order since I hadn't been able to redeem the progress gift. They said the order was canceled and they couldn't do that because I "missed" their attempts to email me. As I said, these attempts at communication never came and were just made up.

There are a lot of negative reviews about tailor4less out there and I can tell you from first had experience that they do indeed try their best to not have to deliver what they owe to you. They came up with all kinds of ridiculous excuses as to why I couldn't get my referral gift, even though I met the criteria. Don't trust them and buy from one of the other made to measure clothing companies. There are several others out there with better reviews.

A pity I didn't see these reviews before...
I ordered a trouser suit, gave my measures - correctly! - and got a suit that has nnothing to do with the measures indicated, it was at least 2 sizes larger everywhere, except the sleeves, which were made ridiculously tight. My sizes are admittedly smaller than any standard - this is why I needed the suit made to measure! - but the suit I received showed precisely the same issues as the sizes I find in any shop. Which obviously makes me think that this suit was never desiged for MY measures and since I didn't match this company's available patterns either, they simply used the closest one - which was still too big for me. (Even when I passed the order they tried to convince me to change some measures because they don't match their estimates. I insisted that my measurements were right. They still didn't follow them, and the result was accordingly a mess on me.) I made a complaint on the site (the French one), they sent me to a tailor to check if the changes are possible. I paid the suit 168 and a nearby tailor said he could do the necessary changes for 140. Sumissura asked me to check with another one. I wasted 2 more hours going to another one, which gave a quote of 140. Sumissura insisted ok, they'd reimburse 35, in line with their policy. I insisted that's ridiculous since they clearly didn't do the job I paid for. I took the suit to the cheaper tailor and get the changes done. I paid 140. Despite my insistance, I got reimbursed the generous 35.
Now the suit is acceptable. But it cost me 273 in total, rather than 168, not to mention the extra time wasted with the tailors and emailing and the annoyance that they clearly expect complaints and clearly don't care about them. Unless you're lucky enough to match their ideas of acceptable sizes (no, I'm not a dwarf ether, with 160cm, just not beig enough to match sumissura's standards).
I'm pretty convinced this is a case of misleading the customers as to their modes of production - they may have a greater than usual number of sizes and patterns available, but the clothes are not made to measure, you simply get the one that's closest to what you say.
So, if you decide to go with them, I can only wish you good luck - and patience...