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Hockerty

hockerty.com
formal, classic, professional menAge 26-45, 46-60
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About the Business

Design men custom suits and shirts and enjoy 2 weeks free shipping. Unlimited personalization options & a wide range of fabrics. Order now


hockerty.com
Spain
Founded in 2008
Clothing item from HockertyFashion apparel by HockertyMerchandise from Hockerty clothing lineHockerty fashion product

Business Highlights

General

Year Founded: 2008
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $20
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: no returns
Return Instructions: does not accept returns or exchanges
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: formal, classic, professional
Body Fit: custom-made
Available Sizes: Men's (Custom)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, PayPal, Apple Pay

How would you rate Hockerty?
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Reviews Summary

Hockerty has a rating of 1.7 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hockerty most frequently mention customer service, poor quality and credit card. Hockerty ranks 82nd among Suits sites.

service
119
value
113
shipping
112
returns
104
quality
109
This company does not typically respond to reviews
Wyoming
4 reviews
11 helpful votes
Follow Patrick B.
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This website is a scam, been 3 months and still no suit delivered. Calling credit card company to file a claim

Date of experience: May 23, 2022
Colorado
1 review
0 helpful votes
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Get your suit from anywhere else. They got my money and basically gave me the middle finger from there.

Date of experience: June 30, 2023
GB
1 review
13 helpful votes
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Very poor fit
June 12, 2020

I would avoid - poor fit and no options to return. A waste of money really and disappointing service

Date of experience: June 12, 2020
Bangladesh
1 review
0 helpful votes
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Would give 5 stars if possible. Very nice service, very easy to communicate and got even more than I expected. I Highly recommend! Thank you!

Date of experience: August 23, 2019
Bangladesh
2 reviews
1 helpful vote
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Easy to work with, I didn't have a great idea what I wanted and he was very creative and provided an excellent quality product.

Date of experience: August 24, 2019
California
1 review
0 helpful votes
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Hockerty
May 4, 2023

I had a previous review which I tried to delete, but this site would not let me take it down that I could see

Date of experience: May 4, 2023
GB
1 review
0 helpful votes
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AVOID AVOID AVOID
October 8, 2021

I had the misfortune of ordering a couple of suits for my wedding from this company. First of all the suits didn't turn up on time which meant I had to do a mad dash to London a couple of days before the wedding to get some alternatives. Keep in mind that I ordered the suits at the beginning of September, about 5 weeks before the wedding. Hockerty assured me they would be with me within 18 calendar days. I emailed several times to check progress and each time they assured me that they would arrive the following week. They never did. I am well aware of the current issues that are afflicting the planet so I know hockerty isn't entirely to blame for late deliveries. Its more the lack of communication and notice I have a issue with. If they had been upfront about the delays I could have organized something else with plenty of time to spare. My wedding suits now nearly match my fiancé's dress in cost due to having to buy two lots of suits.

I am writing this review the day before my wedding and I am pleased to say that one of the suits has arrived but it looks like they have chucked half of one suit in the order and half of the other one. So its no good to anyone for tomorrow. I have been informed I am not entitled to any compensation or refund so I simply will not be shopping with them again.

Oh and to top it off the cut of the suits is dreadful, the trousers look like they are bell flares - there doesn't appear to be any tapering of any kind. They appear to ship the suits wrapped up in a little ball so they are as creased as humanly possible.

I really really hope this company gets whats coming to it and goes out of business before it swindles anymore people out of their money.

Date of experience: October 8, 2021
Illinois
1 review
5 helpful votes
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A complete joke
May 1, 2019

Nothing was right. Fabric was cheap, sizing was wrong, no return policy. Do not order anything from this company - you will regret it.

Date of experience: May 1, 2019
Nevada
5 reviews
19 helpful votes
Follow Michael M.
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This is my 2nd attempt to get my slacks tailored properly. I sent the original order back with my measurements and indicated that I want a Classic Fit not a Slim Fit and this is what they sent me. I explained that I am 6' tall and need a 32" inseam with plenty of leg room. Even if a person is not a tailor they would know just by looking at these slacks that they would be too short for a 6' tall man! The slacks they sent me measure at a 27" inseam which is absurd. Now I received an email stating that they want me to take a picture wearing the slacks before they can decide to make another pair. Really?! Can't you see how ridiculous this pair looks compared to the slacks I normally wear!

Okay, now please look at the back of the collar, I have never seen anything like this in my life! I have a great number of suits and sports jackets and none of them are made like this. The stitching is not even aligned, and this is supposed to be a tuxedo jacket. This has to be the worst fail in the history of tailored suit jackets. Only a fool would wear a collar like this! These people are a joke, I wish that I had read some of the negative reviews! The reviews that are on here praising this company have to be fake! This was a total waste of money! I guess I have to accept the loss... DO NOT ORDER A SUIT FROM THESE PEOPLE UNLESS YOU LIKE GIVING AWAY YOUR HARD EARNED MONEY! Also, remember that every time they screw-up your suit you have to pay to ship it back.

Date of experience: June 4, 2018
Sergio H. Hockerty Rep
over a year old

Hi Michael,

We are ready to offer you new pants for free if the ones you received does not fit you and cannot be adjusted. Before we can offer you that, we need the requested pictures wearing the pants to verify the issue.

We will apply our perfect fit guarantee: https://www.hockerty.com/en/info/perfect-fit/

Thank you for your understanding.

Regards,

Hockerty

GB
1 review
2 helpful votes
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Absolutely delighted! The suit was everything I was looking for, plus some little extras. The quality is excellent! Overall a good experience.

Date of experience: July 16, 2019
GB
1 review
9 helpful votes
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Appalling
January 21, 2017

Dishonest, poor quality company. Material wasn't of the quality advertised, didn't remotely fit, they refused to refund

Date of experience: January 21, 2017
Sergio V. Hockerty Rep
over a year old

Dear Gisella,

We have not receive any private message complaining for your order.

We are sorry to hear that the garment you received does not meet your expectations. We invite you to open a support ticket from your user account. The Inquiry Department will contact you as soon as possible in order to try and solve your problem.

Regards,

Tailor4less

Washington
1 review
0 helpful votes
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WHAT A JOKE. DO NOT BUY
November 28, 2021

DO NOT BUY FROM HOKErty!

What an absolute nightmare. I ordered chukka boots from them and gave them my size as instructed on their website (selected US 10D since that is as much detail as they take). Boots arrive 3 weeks later at they are at least 2 sizes too big - at least. They make the customer pay for return shipping (yes, it is in their terms - but the size is NOT EVEN CLOSE). US orders have to send back to freaking Switzerland which will cost $250 for UPS (more than the boots cost) or at least $75 for USPS. However, the address the company provides is A) not in english so USPS wont accept and B) the location and post code is not recognized by USPS so they wont accept the package. Meanwhile, it takes HOKErty 4-5 days to respond to any messages and its been nearly 2 weeks since the boots arrived and I have gotten 2 responses from them.

AVOID and deal with a local shoemaker. Quality & size will be better and price only slightly more. For clothes, deal with INDOCHINO since they have LOCAL STORES, do not charge for shipping on remakes, and have EXCELLENT quality.

Date of experience: November 28, 2021
Spain
1 review
0 helpful votes
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Recommend
January 15, 2022

Second time I process an order (2015 and 2021). Efficient and fast service. Fully satisfied. I recommend. JIS (Barcelona)

Date of experience: January 14, 2022
Nevada
1 review
7 helpful votes
Follow JACK M.
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They will commit FRAUD if necessary. My measurements were tampered with in my profile. Luckily I printed out a copy when I placed the order. Shoulders were supposed to be 18 1/2. They were 20 1/2 inches. That is an inch on each side. Shoulders are probably one of the most important measurements when it comes to looking good in a suit. The seam on the right shoulder was also improperly sewn creating a bump. 7 of the 14 measurements were modified. Weight says I was 231 lbs. when Im 206. Once the suit is made, they tamper with the measurements to fit the suit and if you dont have an original copy you cant prove it. Tailor estimated fixing the shoulders would be $100 plus, they offer $50 reimbursement. If they agree to a remake which is probably no chance in hell, it says you have to pay shipping to return it to Europe which I can't imagine what that would cost. They claim they will donate it to the poor, but since they screw you over I cant imagine them being good to the poor. The fabric was very thin even though I paid an extra $160 for better fabric, but it was OK. I also didn't request a faux buttonhole on lapel, I didn't want one at all and there is one there and the lapels were supposed to be wide but they weren't. Those two items alone would require a remake because they cant be fixed by a tailor. There is nowhere on their website showing a buttonhole on the lapel unless you request one. They apparently change your profile to match their mistakes. I am going to dispute it with the Credit Card Company and VISA itself. When all is said and done it comes down to the fact that they committed fraud by changing the specs and it will be cold day in hell before they will be remaking you a suit. I have gone back and forth with them on a support ticket knowing what the final answer would probably be and I was right. I sent them pictures of the shoulders with a measuring tape, the buttonhole and the lapels. Also, the breast pocket was partially sewn shut and they havent even answered if that is normal and I can open it up without damaging it.

Jack Martinelli support ticket #******* LUCIAN SCREW YOU if that is your real name and not Mao Tse Tung

Date of experience: August 22, 2016
Sergio V. Hockerty Rep
over a year old

Dear Jack,

Thank you for your purchase in tailor4less.

Since your measurements were very out of our estimations, our tailors aplied some changes in order to ensure a better fit.

You sent us some pictures and the suit fits you quiet ok. Since you are not satisfied we will be glad to offer you a new production. Please follow the instructions that our agent, Lucian, has sent you.

Regards,

Tailor4less

Switzerland
1 review
3 helpful votes
Follow Gerrard L.
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Everything Perfect
May 10, 2019

Surprised by the fit of the blazer I ordered. I want to try it again with dress shirts. I would recommend them

Date of experience: May 10, 2019
Bangladesh
1 review
1 helpful vote
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The service was able to give me a great looking suit from the beginning and was quite responsive to my needs.

Date of experience: August 26, 2019
California
1 review
3 helpful votes
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TOTAL SCAM! I'm having to go through my credit card company to hopefully get my money back. Do not trust this company!

Date of experience: May 14, 2022
Bangladesh
1 review
1 helpful vote
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I am very happy with the service! It looks great and I am very excited about it. Thank you for your help with this!

Date of experience: August 29, 2019
Bangladesh
1 review
0 helpful votes
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Really enjoyed working with Christopher. He was easy to communicate with and was able to exceed my expectations.

Date of experience: August 23, 2019
Norway
1 review
1 helpful vote
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Great product
November 30, 2020

Very good trade. Everything from the site's recommendations of size, delivery, quality and fit. Will be shopping many more product.

Date of experience: November 30, 2020