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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I would love to see the use of a faster delivery options should a customer so wish. Say fedex? I do not mind paying a little extra just so my items get to me within a few days
Web site provided details about the item and emails kept me informed about the status of the order.
The boots were more than I expected, perfect fit and very comfortable
I am very pleased with the merchandise and the customer service at Western Emporium. I would definitely recommend this company and I will certainly purchase from them again.
I've bought things from you before and they've all been great quality. Turn up quickly too considering the distance they had to travel (Australia). I'll be back
This is the best quality I have ever seen for the price! Not only was the holster delivered very fast but it was exactly what I wanted. I will DEFINITELY RECOMMEND YOU TO OTHER PEOPLE! Thanks so much for the quality
I have only two issues so far. First, the clasp on the back is not as high quality as the rest of the garment. Second, one of the button holes is starting to come apart.
I couldn't be more pleased by this purchase.
I contacted you because I had several product questions. I was able to get specific and helpful answers. The staff was great, and the product, which I did then purchase exceeded my expectations.
I tried my new clothes on and it is what I wanted. I will use your store again.
I found gentlemansemporium.com while looking for civil war period clothing for my wedding. I'm always skeptical ordering clothes online, but I am so impressed with the quality of each item I have ordered and especially with the timely manner in which items are delivered. I will definitely order again! Thanks, gentlemansemporium.com, for helping me make our day special!
Great products, even having to special order items they are delivered rapidly. Web site is terrific because of being able to search for items by size, color, etc. Outstanding job folks!
Customer service was like going back in time it was very pofessional and with very little delay in responding to my contact. A pleasure to deal with.
I love all the products that I have purchased. The quality is great!
I was more than impressed with your service and I love my purchase. People will ask where I got it from and I will tell them how good you are. Despite being in Australia the purchase arrived within the week.
Terrific fabrics and design. I am very pleased with my purchase!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.