deloom

I ordered from Deloom wanting to believe all the great reviews on this site. Alas, it was not to be. I have tried and tried to get information about my order which has not arrived in the 20 days since i've ordered it- a lot longer than advertised on the website. It's not even shipping out of state! I thought the problem would be solved when I got a reply via email, but they never followed up or gave me any information about my order. I never received the tracking email (also promised on the website). It has been extremely frustrating dealing with them. At this point, I just want my dress and to never have to deal with these people again.

I've ordered several things from this company and usually receive the order within a week. Quality is great and exactly as pictured. My last order had an issued and Melissa was able to help fairly quickly. Dresses run true to size. I've had a couple of tops that run a bit larger and have been able to exchange them, no biggie. Happy to shop here again.

Cute dresses and I love their tanks. I've shopped with them a few times, the quality is better than most. Shipping hasn't been consistent over the last year, but I attribute that to an increase in business. Theyre small, family owned. Always very helpful. Emily was gracious to allow a return outside the 30 days. Good customer service. Friendly and helpful.

I placed an order and then subsequently never received it. So then I proactively contacted the website twice to no response! On the third attempt I finally gained a response but when I responded requesting a partial refund, no response was given. I just emailed them again and if they don't refund me, I plan on reporting them. Do not, I repeat, DO NOT order from here. Who would want to order from a company that just randomly never sends out orders? Save your money and shop elsewhere.

Great selection of party dresses! It's usually hard for me to shop online, I'm a bit curvy. Their dresses fit me great and customer service is very helpful. I usually only shop sites when they have sales, and they usually have them for different things. I ordered the wrong size a few weeks ago and needed the dress for a wedding. Melissa was very helpful with the exchange. I also received a scarf that I always get a ton of compliments on. I would highly recommend shopping here. Support small businesses!

I ordered three dresses from them for weddings in the summer. Apparently one of the dresses was back ordered and they didn't let me know and didn't send the rest of the dresses. I emailed them and they said they'd said them right away and then they still didn't come. I had to email again. Then some didn't fit so I returned them, which was another ordeal. I have been waiting for my refund now for months. I don't know if it's a scam or they're really that disorganized. DO NOT BUY FROM THEM.

Deloom is an ideal place to purchase items ranging from modern to vintage collection. I am saying this by my personal experience. I had come across this website while browsing the Internet and it instantly caught my eye. All pieces sold here have been hand-picked and are feminine and fit any budget from the customers. From tops and bottoms to complementary accessories like earrings and necklaces, you can find them all. For me, this is the one stop shopping destination for female products which also helps me save a considerable amount of money, thanks to free shipping within the United States.

My first purchase with deloom was in May of 2012 (my bridesmaids dresses) and I've been a faithful shopper since. Megan is very helpful with sizing questions, and once she knows your style (I can't say no to anything with a bow in the back) can help you pick out the perfect dress. I've had to exchange & return some things, which has never been a hassle. Overall their clothes run true to size. If you have any questions, ask! Megan or Emily are happy to help.

There is no way to contact them other than email. Unfortunately you will probably email them several times and get very frustrated before you get an answer. We have spent more than two months now trying to make a simple return a romper that was not true to size and did not fit. They have received the product returned according to their directions. SURPRISE, again they are not responding. I have emailed several times asking the status of the return. NOTHING. This has been a customer service nightmare. I am thoroughly disgusted with this company.

I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering, shipping was said to take a maximum of 9 days. After 16 days, I emailed them and they then proceeded to send me the UPS tracking ID. I get that for small boutiques, shipping can take longer. My first tip for them to improve service: send the tracking ID WITH the confirmation. Next, I decided to return the dress, and in order to return you have to email them that you want to do so. Had to email them 3 times before I got a response. Then, I had to mail the dress back (also an annoying $12 in shipping, but I saw that coming). Over 2 weeks after my UPS tracking number showed that the dress return had been delivered, I still had received no notice of my confirmed return nor a refund/store credit. Only after I emailed Melissa AGAIN did I receive the refund. The most annoying and unprofessional part of this whole experience was that after every issue, and I've seen this on multiple reviews, Melissa says that one of her employees "left a note on your order - did she reach out to you?" I have no idea what "note" system these people are using, but it's clearly not working. Try emailing. Melissa, this is clearly not a one-time problem, and needs to be fixed in order to improve your business. My issue is that there were so many recurring problems that were only addressed after I repeatedly reached out. The clothes are cute and Melissa is nice (if you can get a hold of her), and I respect small businesses. I just personally would not recommend entrusting deloom with your money.

I can't wait to place another order with Deloom. I initially had a shipping issue with my order, but Emily and Melissa fixed the problem within an hour! I absolutely love my products and always checking their website to see what's new. I was concerned about the size I ordered but their size chart is perfect. Everything fot great. Highly recommend this company. Thanks Melissa and Emily for all you do!