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I ordered three dresses from them for weddings in the summer. Apparently one of the dresses was back ordered and they didn't let me know and didn't send the rest of the dresses. I emailed them and they said they'd said them right away and then they still didn't come. I had to email again. Then some didn't fit so I returned them, which was another ordeal. I have been waiting for my refund now for months. I don't know if it's a scam or they're really that disorganized. DO NOT BUY FROM THEM.
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I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering,...
Hi Brianna! I'm very sorry for the miscommunication and completely understand your frustration. I pulled up your order info and it looks like Megan processed your return as store credit. As listed on our return page, "Regular sale items, and purchases using a code may be returned for store credit/exchange only." You used the SUMMER60 code for 60% off. I forwarded the email to Megan from our original communication about returning the order. She's looking into this and will get back to you asap. I'll make sure it's taken care of today. Again, we're very sorry for any miscommunication. ❤️ Melissa