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I placed an order and then subsequently never received it. So then I proactively contacted the website twice to no response! On the third attempt I finally gained a response but when I responded requesting a partial refund, no response was given. I just emailed them again and if they don't refund me, I plan on reporting them. Do not, I repeat, DO NOT order from here. Who would want to order from a company that just randomly never sends out orders? Save your money and shop elsewhere.
Tip for consumers:
DO NOT RISK IT, order at other cute boutiques online
Mikayla M.'s review of deloom earned a Very Helpful vote
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I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering,...
Hi Mikayla, Please understand customer service is a top priority of mine. I'm a very small business and do try to assist as quickly as possible. I'm always happy to help during normal business hours. If for some reason I do not get back to you as quickly as you'd like, you can always send a message via our Facebook page or email me directly - melissa@deloom.com. As I stated on Tuesday, I'd be happy to send a replacement. I offered you a partial refund and a replacement, but need you to confirm your shipping address for me. I want you to receive the dress and love it! I'm very sorry for any miscommunication. I've sent you a message via email and I hope you'll allow me to assist you with this. ❤️ Melissa