deloom

This boutique is awesome. Received my order before expected and love it all. Will definitely be shopping with them again real soon. Can't wait to see what they post next.

Received my dress on saturday, a perfect fit. I got the pink maxi. Its a bit sheer so I'll have to wear a slip out in the sun. Shipping was quick. The package was sent with care and included a cute pair of earrings. Thank u!

I shop with deloom frequently, probably once a month. I've had to return/exchange a couple of things this year and have never had an issue. Customer service is very helpful. I usually deal with Emily who is awesome, she goes out of her way to help - whatever the issue/question is. Prices are reasonable and they usually offer free shipping. I would highly recommend shopping with deloom.

I ordered from Deloom wanting to believe all the great reviews on this site. Alas, it was not to be. I have tried and tried to get information about my order which has not arrived in the 20 days since i've ordered it- a lot longer than advertised on the website. It's not even shipping out of state! I thought the problem would be solved when I got a reply via email, but they never followed up or gave me any information about my order. I never received the tracking email (also promised on the website). It has been extremely frustrating dealing with them. At this point, I just want my dress and to never have to deal with these people again.

I've ordered several things from this company and usually receive the order within a week. Quality is great and exactly as pictured. My last order had an issued and Melissa was able to help fairly quickly. Dresses run true to size. I've had a couple of tops that run a bit larger and have been able to exchange them, no biggie. Happy to shop here again.

Cute dresses and I love their tanks. I've shopped with them a few times, the quality is better than most. Shipping hasn't been consistent over the last year, but I attribute that to an increase in business. Theyre small, family owned. Always very helpful. Emily was gracious to allow a return outside the 30 days. Good customer service. Friendly and helpful.

I really hate to write a bad review for this company, but think it is only fair to warn fellow customers. When I first found this website, I was IN LOVE with their clothes. I wanted all of them. After making a purchase for around $60 for two dresses, they never came. I messaged on every possible avenue for contact and finally received a response about a week later via Facebook. They felt bad, but then said they sent the dresses and included a fake confirmation number. Again, I couldn't get a response for another week. Long story short, I didn't receive the dresses for an entire month - and missed the event I bought them for. To their credit, they refunded $15 and gave a $50 in store credit for the mistake. I then reluctantly used the $50 and had the same experience! I was surprised that they wouldn't make a point to actually send the clothes to someone who was giving a second chance. This time, the dresses were ordered on June 19th and arrived July 8th... not a month but three weeks. These ladies are sweet if you can get them to respond, which is why I am giving the extra star. Definitely need to revamp their customer service. If you don't receive your clothes, I recommend relentlessly contacting their different accounts such as Facebook, instagram, and the email provided.

I came across Deloom via Pinterest and I was excited to find a site that sold cute dresses that were made in the United States. I decided to order one of the dresses I found for a wedding I was attending. I ordered the dress more than 2 weeks in advance and they didn't process and ship more order until a week and a half after I placed it. I emailed them twice(no phone number) to see when it would be shipped only to receive an email back 2 days later telling me they finally processed my order, I received it the following day (3 days before the wedding). I tried on the dress only to find that it was way to big for me (which was no big deal), and I had to return it since there was no time to pick a different dress due to there only being 3 days until the wedding. Again, via email, they gave me the information needed to return my order and I sent it out on the 28th of may, they received it on the 30th and didn't send verification on crediting my account back until today(June 10th). They also did not credit me the full amount of the purchase, they took 15%($7.70) off and only gave me $35 worth due to a "restocking" fee because I didn't return the small plastic baggie it came in that I had to cut open so I could try the dress on.

Very upset with this site's customer service and bogus policies. Extremely bummed because they had really cute clothes.

A friend of mine told me about this site, she's shopped with them since they've opened. Their dresses are very affordable, and excellent quality. I ordered a dress last week and it arrived within days. Shipping was very fast. I wore the dress today and loved it. I wish they carried smaller sizes, and more shoes. Hopefully soon? I'll be back for sure.

I had an issue with checking out using a visa gift card I got for Christmas. I messaged them on Facebook and Melissa was able to get it processed. Shipping was fast. I placed the order last Friday and got it by Monday. Very happy with the whole experience. Just placed a 2nd order, can't wait to get my cute tops! Thank you!

I can't wait to place another order with Deloom. I initially had a shipping issue with my order, but Emily and Melissa fixed the problem within an hour! I absolutely love my products and always checking their website to see what's new. I was concerned about the size I ordered but their size chart is perfect. Everything fot great. Highly recommend this company. Thanks Melissa and Emily for all you do!

I placed an order and then subsequently never received it. So then I proactively contacted the website twice to no response! On the third attempt I finally gained a response but when I responded requesting a partial refund, no response was given. I just emailed them again and if they don't refund me, I plan on reporting them. Do not, I repeat, DO NOT order from here. Who would want to order from a company that just randomly never sends out orders? Save your money and shop elsewhere.

I've placed a few orders and overall I'm very happy with deloom. Emily is always extremely helpful when I have sizing questions, she really does go out of her way. I usually order dresses, and jewelry. Their items are very well made, shipped quickly and arrive in beautiful condition with cute bonus pretty things.

I've ordered several items from Deloom and have have received nothing short of the best customer service. The exchange process is very simple and Melissa responds quickly to any questions you might have.

Highly recommend Deloom and the dresses are gorgeous.

I ordered three dresses from them for weddings in the summer. Apparently one of the dresses was back ordered and they didn't let me know and didn't send the rest of the dresses. I emailed them and they said they'd said them right away and then they still didn't come. I had to email again. Then some didn't fit so I returned them, which was another ordeal. I have been waiting for my refund now for months. I don't know if it's a scam or they're really that disorganized. DO NOT BUY FROM THEM.

I just love this boutiqueC it has cute, cute stuff and you cannot ask for better customer service! Seriously the best

Absolutely these worst dumpster service ever. I sent back a romper that did not fit and was not true to size. It's been close to a month and I still have not received my refund of $50+. I've emailed the company every day and never a response. I will report this company to the appropriate company as a fraud. NEVER EVER SHOP on this website. You will be sorry

Great selection of party dresses! It's usually hard for me to shop online, I'm a bit curvy. Their dresses fit me great and customer service is very helpful. I usually only shop sites when they have sales, and they usually have them for different things. I ordered the wrong size a few weeks ago and needed the dress for a wedding. Melissa was very helpful with the exchange. I also received a scarf that I always get a ton of compliments on. I would highly recommend shopping here. Support small businesses!

Super fast shipping and of course I love the dress I ordered! This is my third order from here and I'm always so pleased with everything!

I bought a lovely Everly dress from them last week and wore it last night. I received so many compliments, I was a very happy girl. This was my 5th purchase from them. I had to exchange a few orders and never had an issue. I love this shop, the owner is very kind and easy to deal with. I highly recommend!

I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering, shipping was said to take a maximum of 9 days. After 16 days, I emailed them and they then proceeded to send me the UPS tracking ID. I get that for small boutiques, shipping can take longer. My first tip for them to improve service: send the tracking ID WITH the confirmation. Next, I decided to return the dress, and in order to return you have to email them that you want to do so. Had to email them 3 times before I got a response. Then, I had to mail the dress back (also an annoying $12 in shipping, but I saw that coming). Over 2 weeks after my UPS tracking number showed that the dress return had been delivered, I still had received no notice of my confirmed return nor a refund/store credit. Only after I emailed Melissa AGAIN did I receive the refund. The most annoying and unprofessional part of this whole experience was that after every issue, and I've seen this on multiple reviews, Melissa says that one of her employees "left a note on your order - did she reach out to you?" I have no idea what "note" system these people are using, but it's clearly not working. Try emailing. Melissa, this is clearly not a one-time problem, and needs to be fixed in order to improve your business. My issue is that there were so many recurring problems that were only addressed after I repeatedly reached out. The clothes are cute and Melissa is nice (if you can get a hold of her), and I respect small businesses. I just personally would not recommend entrusting deloom with your money.

Fast shipping and great customer service! And as always, high quality adorable items! I will definitely be shopping over and over again!

I've placed a few orders and overall I'm very happy with deloom. Emily is always extremely helpful when I have sizing questions. I usually order dresses, and jewelry. Their items are very well made, shipped quickly and arrive in beautiful condition with a pretty bonus.