deloom

I bought a lovely Everly dress from them last week and wore it last night. I received so many compliments, I was a very happy girl. This was my 5th purchase from them. I had to exchange a few orders and never had an issue. I love this shop, the owner is very kind and easy to deal with. I highly recommend!

I really hate to write a bad review for this company, but think it is only fair to warn fellow customers. When I first found this website, I was IN LOVE with their clothes. I wanted all of them. After making a purchase for around $60 for two dresses, they never came. I messaged on every possible avenue for contact and finally received a response about a week later via Facebook. They felt bad, but then said they sent the dresses and included a fake confirmation number. Again, I couldn't get a response for another week. Long story short, I didn't receive the dresses for an entire month - and missed the event I bought them for. To their credit, they refunded $15 and gave a $50 in store credit for the mistake. I then reluctantly used the $50 and had the same experience! I was surprised that they wouldn't make a point to actually send the clothes to someone who was giving a second chance. This time, the dresses were ordered on June 19th and arrived July 8th... not a month but three weeks. These ladies are sweet if you can get them to respond, which is why I am giving the extra star. Definitely need to revamp their customer service. If you don't receive your clothes, I recommend relentlessly contacting their different accounts such as Facebook, instagram, and the email provided.

I came across Deloom via Pinterest and I was excited to find a site that sold cute dresses that were made in the United States. I decided to order one of the dresses I found for a wedding I was attending. I ordered the dress more than 2 weeks in advance and they didn't process and ship more order until a week and a half after I placed it. I emailed them twice(no phone number) to see when it would be shipped only to receive an email back 2 days later telling me they finally processed my order, I received it the following day (3 days before the wedding). I tried on the dress only to find that it was way to big for me (which was no big deal), and I had to return it since there was no time to pick a different dress due to there only being 3 days until the wedding. Again, via email, they gave me the information needed to return my order and I sent it out on the 28th of may, they received it on the 30th and didn't send verification on crediting my account back until today(June 10th). They also did not credit me the full amount of the purchase, they took 15%($7.70) off and only gave me $35 worth due to a "restocking" fee because I didn't return the small plastic baggie it came in that I had to cut open so I could try the dress on.

Very upset with this site's customer service and bogus policies. Extremely bummed because they had really cute clothes.

I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering, shipping was said to take a maximum of 9 days. After 16 days, I emailed them and they then proceeded to send me the UPS tracking ID. I get that for small boutiques, shipping can take longer. My first tip for them to improve service: send the tracking ID WITH the confirmation. Next, I decided to return the dress, and in order to return you have to email them that you want to do so. Had to email them 3 times before I got a response. Then, I had to mail the dress back (also an annoying $12 in shipping, but I saw that coming). Over 2 weeks after my UPS tracking number showed that the dress return had been delivered, I still had received no notice of my confirmed return nor a refund/store credit. Only after I emailed Melissa AGAIN did I receive the refund. The most annoying and unprofessional part of this whole experience was that after every issue, and I've seen this on multiple reviews, Melissa says that one of her employees "left a note on your order - did she reach out to you?" I have no idea what "note" system these people are using, but it's clearly not working. Try emailing. Melissa, this is clearly not a one-time problem, and needs to be fixed in order to improve your business. My issue is that there were so many recurring problems that were only addressed after I repeatedly reached out. The clothes are cute and Melissa is nice (if you can get a hold of her), and I respect small businesses. I just personally would not recommend entrusting deloom with your money.

My sister-in-law ordered a dress from Deloom for my Christmas present. She ordered it well before Christmas (at least a month before), and despite being notified that it shipped, it never arrived. After emailing multiple times (with no response for the first month) she finally heard back and they said it would ship soon. She then never got any new shipping notification but it arrived at my apartment, at the beginning of April (it took nearly 4 months to arrive). Unfortunately, the dress didn't fit so I tried to return it. I emailed 3 times, and sent messages to them on their Facebook page. I got a response on the Facebook page apologizing for the non-response and asking for my email address so they could look into it, which I gave them, and never heard back from anyone. I finally gave up and sold the dress at a garage sale. I would HIGHLY recommend avoiding this company, or plan on basically just throwing your money into the wind.

I ordered the neon spring dress and it was so much prettier in person. They carry it in two other colors, and I think I might need them. Price, quality and shipping was all fabulous. Thank you! I will order again!

I bought the lace and layers dress for my rehearsal dinner a few weeks ago. It arrived in perfect condition. The shipping was speedy and Megan was very helpful with sizing questions.

I have to also agree with the bad reviews for Deloom. I too have recieved subpar customer service. Ordered 2 dresses on June 20th, posted to credit card on June 21st. Never received a shipping notification based on THEIR policies written on THEIR website. It is now July 5th and have yet to recieve my package. Again based on THEIR policy on THEIR website domestic orders are recieved in 3-9 days. I emailed the company 3 times and did not recieve a response until I posted bad reviews directly to the site (that were blocked). In that response on June 30th from Melissa Randazzo, I was told I would hear back on the status that same day. Here it is July 5th and still haven't heard back. So I have emailed yet again. No phone number on the website. I should have been leery ordering from a company not confident enough to list a working number. Don't order from this business if u would like to recieve ur merchandise.