- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My sister-in-law ordered a dress from Deloom for my Christmas present. She ordered it well before Christmas (at least a month before), and despite being notified that it shipped, it never arrived. After emailing multiple times (with no response for the first month) she finally heard back and they said it would ship soon. She then never got any new shipping notification but it arrived at my apartment, at the beginning of April (it took nearly 4 months to arrive). Unfortunately, the dress didn't fit so I tried to return it. I emailed 3 times, and sent messages to them on their Facebook page. I got a response on the Facebook page apologizing for the non-response and asking for my email address so they could look into it, which I gave them, and never heard back from anyone. I finally gave up and sold the dress at a garage sale. I would HIGHLY recommend avoiding this company, or plan on basically just throwing your money into the wind.
Abigail T.'s review of deloom earned 11 Very Helpful votes
Abigail hasn’t received any thanks yous.
Abigail doesn’t have any fans yet.
Abigail isn’t following anybody yet.
Empty.
I ordered a dress from deloom and had a series of frustrating experiences. First, after ordering,...
Hi Abigail, I'm so very sorry, and can understand how upset you must be. I'm an online shopper as well! Your sister made 2 separate purchases from us, the first was on 12/13. We contacted the post office several times after she notified us your package didn't arrive. After speaking to your local post office we issued a full refund back to her, to the original form of payment. Two months later, she made a 2nd separate purchase for your present and it was shipped promptly. When you contacted us, you were well within the 30 day time to return the dress for credit, refund or exchange. I'm very sorry for any trouble and misunderstanding. I sent you an email and would like to assist you. Please look at the message when you get a chance and let me know if there's anything I can do!