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Fiona S.

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Experience: Clothing & Fashion

Member since January 2018

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1 Review by Fiona

I ordered from Deloom wanting to believe all the great reviews on this site. Alas, it was not to be. I have tried and tried to get information about my order which has not arrived in the 20 days since i've ordered it- a lot longer than advertised on the website. It's not even shipping out of state! I thought the problem would be solved when I got a reply via email, but they never followed up or gave me any information about my order. I never received the tracking email (also promised on the website). It has been extremely frustrating dealing with them. At this point, I just want my dress and to never have to deal with these people again.
Melissa R. – deloom Rep
Hi Fiona, I'm very sorry and completely understand your frustration. Emily (and myself) looked into the issue when you reached out as quickly as possible. I see Emily's notes and see she followed up with you several times. I'm not sure which attempt you're referring to, I'm very sorry. It's best to message us via Facebook or through our customer service chat. Unfortunately emails to our general account can take up to 24 hours to respond. The replacement dress has been sent and you will have it in the next day or so. I've emailed you the new tracking info and also issued a partial refund for the trouble. I'm very sorry and hope you do love the dress! You can contact me directly - melissa@deloom.com, if there’s anything else I can do and I'll be happy to assist. ❤️ Melissa

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