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deloom

How would you rate deloom?
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New Zealand
1 review
10 helpful votes
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Took two weeks to dispatch and when I sent a query to ask for progress on parcel, it took two attempts to get a response. Was told it was dispatched four days after purchase which was a complete lie, given a bogus tracking number too (they said tracking info wasn't showing and that they were going to contact usps and get back to me within the day). Only realised they were lying because hours before they responded to my msg, I got an email notification from Paypal stating my package had just been shipped (with a diff tracking # mind you -_-... When I emailed back to ask of there's been a mixup I never got a response. Dodgy much? Been checking tracking for days and as item arrived only the other day, it's pretty obvious what went on.

I purchase a lot from Ruche and Modcloth and never had issues such as this. In fact I also tried Laceaffair out too and was impressed with their prompt (next day) dispatch and fast shipping. Deloom has lost me as a customer, which is a shame bc I've browsed their site on several occasions and wanted to purchase more stuff.

Edit//It says 'Made in the USA' on the listing for the dress I bought... It turned to be Made in China. Nothing to do with being partial towards or against a specific region, it's about being ethical and honest. I mean why say false info? Talk about misleading the public :/

Date of experience: September 17, 2013
New York
3 reviews
36 helpful votes
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Love my coat!
October 30, 2013

Love my coat! Perfect coat for fall. The prices of their clothes are quite affordable. Another great small business site.

Date of experience: October 30, 2013
California
1 review
32 helpful votes
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Excellent quality and delivery. Received my order in 2 days! Scarves were much prettier in person and the dress was a perfect fit.

Date of experience: December 18, 2014
Alabama
3 reviews
30 helpful votes
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Amazing dress!
April 29, 2015

Just recieved my sweet spring dress and I couldn't be happier. Great price and shipping was fast. Excited to wear it this weekend!

Date of experience: April 29, 2015
California
1 review
30 helpful votes
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Love, love, love deloom!
November 15, 2013

Love, love, love deloom! Very happy with my dress. Shipping was very fast and helpful customer service.

Date of experience: November 15, 2013
New York
1 review
28 helpful votes
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Love my dress!
September 30, 2013

Love my dress! Received in a responsible time and shipping was free. Very helpful with sizing questions.

Date of experience: September 30, 2013
Alabama
1 review
32 helpful votes
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Helpful and friendly
November 22, 2014

Helpful and friendly. Scarf is better than pictured and the dress fit perfectly.

Date of experience: November 22, 2014

Overview

deloom has a rating of 4 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with deloom most frequently mention and customer service. deloom ranks 8th among Vintage Clothing sites.

service
8
value
8
shipping
8
returns
5
quality
8