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1 Review by sophie

deloom

deloom

7/8/16

I really hate to write a bad review for this company, but think it is only fair to warn fellow customers. When I first found this website, I was IN LOVE with their clothes. I wanted all of them. After making a purchase for around $60 for two dresses, they never came. I messaged on every possible avenue for contact and finally received a response about a week later via Facebook. They felt bad, but then said they sent the dresses and included a fake confirmation number. Again, I couldn't get a response for another week. Long story short, I didn't receive the dresses for an entire month - and missed the event I bought them for. To their credit, they refunded $15 and gave a $50 in store credit for the mistake. I then reluctantly used the $50 and had the same experience! I was surprised that they wouldn't make a point to actually send the clothes to someone who was giving a second chance. This time, the dresses were ordered on June 19th and arrived July 8th....not a month but three weeks. These ladies are sweet if you can get them to respond, which is why I am giving the extra star. Definitely need to revamp their customer service. If you don't receive your clothes, I recommend relentlessly contacting their different accounts such as Facebook, instagram, and the email provided.

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