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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great service from a great store. Had to return an item for a different size, return was easy, quick and painless.
My shopping experience was great. Thank you
I was very suprised by the timeframe of delivery and the condition of the item - speedy and excellent condition
Bought several different items both for myself and my Lady. Delivery was extraordinary. Couldn't be happier with our orders. I'll be back... for sure
Graet service, great customer service and fast delivery!
Ordered sunglasses and USPS reported that they were delivered but that they must have been stolen from my mail box. I saw that the shipment was insured so, after filing a claim with USPS, I contacted Gentleman's Emporium and related my tale of woe. Adriana was more than helpful and shipped a new pair of wasteland shades via a different courier. No problems. Great product. Was told someone from USPS would contact me within 48 hours. That was 2 weeks ago. Still waiting.
Very satisfying experience. The person who took my order on the phone was pleasant and organized and efficient...and, got everything right! WooHoo!:)
The coat that I ordered had no reviews so I was unaware that the fit was tight. I couldn't wear my dress underneath comfortably so I decided to exchange it for a bigger size. Unfortunately the larger sizes wear Sold Out and I needed the coat for an upcoming Cowboy Action social evening. Customer Service offered to let me know when more coats came in but I needed it A.S.A.P. As I am Canadian the shipping charges are high so when you have to return something it really hurts. They were good enough to let me know when my return reached them and when they credited my account. Great Customer Service.
I encountered zero problems!
Everything that I have purchased from here so far has outreached my expectations! The delivery of the product is very fast and everything has been packaged well and arrived in great condition. The quality of the items is much more than I actually expected and the prices are extremely reasonable for what you receive! I know some people that are going to love their gifts this Christmas! Thank you!
The customer service department is a pleasure to work with. Not a single problem returning/exchanging my selections. I would HIGHLY recommend them!
Great service, we had to make a return for exchange, this was quick and encountered no problem. Delivery was within 6 days so was the exchange
I like what I got & Its great
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members