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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I have purchased items a couple of times now and have had no problems at all
Incredibly fast delivery. Vest was exactly as ordered.
Husband ordered size med gauntlets. A bit big, so I ordered small. The small gauntlets we're same size as the mediums and they were made with poorer leather. Very disappointed in the product, so I returned the small and am left with mediums that are too large to wear with my Old West impression.
Love this site.Gr8 stuff at a affordable prices.many thanks for all you do
I ordered a classic petticoat and a blouse. Beautifully made. Please make more in other colors. I will order more from such a wonderful company.
Good quality products, decent prices, fast delivery.
I ordered pants according to the measurement guidelines, but they were still one size too big. Not a big deal as my wife will take them in a little.
Otherwis, all is well.
I would love to comment on the customer service! In fact I've been meaning to write a letter for a little while now.
In the last minutes scramble I bought a couple items from you guys for Halloween. Because it was so late in the game I asked if I could come in and pick up the items, which they did allow me to do. I got a skirt and a corset dress. The skirt fit perfectly but the corset dress was was a little too big. Because it was getting close to the holidays I got distracted and was unable to return the corset dress in a respectful amount of time. Although it was still in its packaging and unworn, I thought for sure that I would be denied the right to exchange it or return it, but your warehouse was very forgiving and let me, even though it was almost 2 months later. This willingness to work with me on an item that did not fit me and that I could not use was no small thing! I was so impressed! I've worked in customer service forever, and rarely do companies allow customers to return items after 30 days. My husband ultimately was the one to bring the items back, and he decided to try on some hats. He ended up walking out of there with two hats a vest and another clothing item. One of the hats was a little too big, and yesterday again your staff was very kind and let me bring the hat back and I exchanged it for another hat and bought another skirt while I was there.
I doubt that we would be so inclined to spend that much money from a company that had refused us the right to return the unworn merchandise. Everyone there has been so pleasant. No one has ever made us feel guilty for bringing the merchandise back or made us feel like we were bothering them for coming in to the actual store to get the items. We have really really appreciated and noticed the excellent customer service. Although my bank account doesn't appreciate it, we do! We are off tonight to the Edwardian Ball, and hot damn, we look good!
I have ordered from your store several times and am always happy with the results. My orders always ship timely. I produce Melodrama's set in the 1890's and my cast always looks good.
I love this site. Everything I've purchased from here is beautiful, high quality merchandise. The one time I had a question I could pick up the phone and call and an actual human being picked up. I didn't even need to go through a phone tree to get there! The conversation was pleasant, I got all of the answers I needed, and hung up with a smile on my face. Definitely a loyal customer.
The coat I ordered exceeded my expectations. For such a reasonable price, I did not expect such a high quality piece. I plan to buy a similar coat for my son in the near future.
I bought a pair of boots for a TIE Pilot costume. They seem to be a much higher quality than I expected for such a reasonable price.
Given the limited sizes, I would not have been surprised if the fit had been off, but even without wearing a thicker pair of socks or adding an insole, they fit well enough to wear for a couple of hours without discomfort.
I'm quite pleased with the product, the price, and the fast delivery.
Without a doubt the best customer service I have ever experienced that's why I keep coming back and buying over and over again. I recently had an issue and they corrected it in 24 hours and was able to get what I needed which was almost impossible they are the very best at what they do you will never be disappointed if you buy from them they are wonderful
I ordered a Tsarina Brocade Coat which is fabulous, though a tad big in the shoulders. It was shipped right away to Canada and I received it well before the date I was expecting. Great service and cool products, definitely shopping for more things.
I have always had difficulty buying "off the rack" shirts, most requiring extensive alteration.
Yours, however, is not going to require much alteration to be a near-perfect fit.
I'll be back for more clothing.
Your products are great. Thankful for your site.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members