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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am globally satisfied by my order with the Gentlemans.emporium.com website but the rules of the United States regarding price display without VAT and the custom duties imposed by UE and France oblige me not to consider any more my future orders of fashion if not with a very big cautiousness: what explains my evaluation on the third question.
Always pleased with my purchases. Wish you would add more plaid and striped coats/vest and trousers that match.
High quality and unique items at awesome prices. Very quick delivery. Very pleased. Will definitely shop again.
It's what l was looking for I like the details and the fit and I will be ordering another one later
I had to call customer service because I needed my order before New Years Eve but the website is not very good about determining delivery date. Customer service was able to verify all my items were in a particular location so that my order would arrive in time.
I love your service and products. I'm passing word about your company it's awesome.
With some premeasuring and asking some questions of your staff, which were professionally and courteously answered, the suspenders I bought fit perfectly. THANK YOU! I will be ordering at least 3 0r 4 more pair as my budget will allow. Thanks again.
Delivery time was great really enjoyed the experience first product I have ever ordered on my smartphone was pleased with the product and the service I would highly recommend western emporium to others tks
Delivery was very fast. Material and workmanship was very good.
Everyone I was in contact with was courteous and very helpful. Both the vest and shirt are of high quality and fit perfectly. I wore them recently and received many complements. I've also recommended Historical Emporium to my friends and colleagues. Thank you so much.
Very easy to deal with and fast
Great customer service. I needed a different size and the assistant was very helpful and informative. The return was easy and the credit was prompt.
Great quality and detail of the garments. Very pleased!
Your customer service did a great job over the phone. Don't know her name, but she was outstanding: knowledgeable, friendly, helpful. Just a great experience doing business with her.
Not only am I a return customer I will again. Both in product and service I can use but one word-Stellar.
Called to check on delivery date and the customer service rep put the order in for me for quicker processing. Received the jacket within a couple of days and early enough for Christmas.
Did you contact gentlemansemporium.com for any customer service issues? This question should be removed from your list of questions. In all the purchases I have made at your site never had I needed to contact customer services. It is and always has been an excellent experience.
All your products are quality items and excellent craftsmanship in their production.
The bet place to get reinactor clothing
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members