Hily Reviews Summary
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 24th among Dating sites.
Simple and easy to use compare to other dating apps I've tried. Unfortunately, I'm having a hard time to contact their customer support, seems like it's not working or perhaps nobody here really wants to assist me. I hope this app improves better in the future.
I downloaded this app full of hope because I am looking for new female friends. There is a lot of advertising for this app, and it looks great. The first impression was amazing. After filling out the questionnaire and uploading a photo of myself, I used the app for some time. It was pretty easy to make friends, and the app has a lot of features. Nevertheless, many functions are only available in the premium version, which is a bit of a shame because it looked very promising initially. After registration, a payment screen came up, I thought I had to pay until I saw the "x". The number of ads you get is unbearable. You are getting annoyed until you consider buying the premium version. What shocked me is that you don't have to verify your age. It seems to me that there are a lot of underaged girls. Shortly after I met a nice girl, I was simply banned for 2 hours. I didn't understand why. After waiting 2 hours, I was permanently banned. After that I contacted the support. They advertise that it is live, but it takes a long time to answer. Also, the answers are not helpful. The sentence structure is weird and so are the words he uses. He couldn't really tell me why I was banned, apparently, something was wrong with my picture. After that, I was asked to verify myself again, fair enough. I did this as well and was unbanned again. The app is very limited and after a while, I had to buy the premium version or wait to start liking people again or to see who liked me. The app certainly has a lot of potential and looks amazing, but you are almost forced to pay and this is very annoying. Also, the customer support is poor and I'm afraid to match a U18.
Hi there Logan. I’m very sorry to hear that you did not enjoy your experience with Hily. Our terms of use and community rules were designed with user safety and comfort in mind, and it disheartens us to hear that your account was suspended wrongfully. Our support team undergoes rigorous training to ensure that they provide the highest quality help possible, and your feedback will be forwarded to the support team rightaway. Unfortunately, since investigating issues can take some time, support agents aren’t able to reply to you within seconds, and sometimes it can take up to a few minutes before you receive a response. We will also keep your suggestion about age verification in mind, as it can indeed be very useful if implemented correctly. Thank you very much for sharing your feedback with us. Your opinion is very important to us, and if there is anything we can do to improve your experience, please be sure to contact us through support@hily.com, and we’d be happy to help you out as soon as possible.
The app is good. It's easier to find the person that you would like to interact with you just need to swipe it down. On the other hand you need to upgrade to premium because it has a limit and you need to pay for it.
Hi there Rochelle, and thank you for taking your time to write this review! I’m very glad to hear that you have been enjoying your experience with Hily, and that it has been easy for you to find people to interact with. Our developers work tirelessly to make sure all users have the best experience possible. I would like to mention that while Hily has a premium subscription which offers extra features, it is absolutely optional since all of the basic features are completely free of charge. Your feedback is very important to us and it has been forwarded to the relevant department already.
I didn't found it very responsive and worth to invest time. It's User interface is unresponsive and buggy. Its Signup process was easy to follow and user friendly to understand but the major issue I felt was, it's responsiveness. Anything which I found interested and unique was occupied with said issue (almost). I think they need to work more on UX.
Hi there Sara, and thank you for your feedback! I’m very sorry to hear that you did not enjoy your experience with Hily. Your feedback will promptly be passed to our developers to investigate the issue, however, we might need further information to address this issue. If you would like, please be sure to contact us through support@hily.com, and one of our agents will promptly contact you to help solve the issue as soon as possible. Thank you for your understanding!
I loved my experience with Hily, the app is great and has a lot of cool features to find a perfect match. Also customer support is very helpful and kind. I loved it and find the love of my life
Thank you so much for such an amazing review Jorge! We are very happy to hear that you have been enjoying your experience with Hily, and our support team will be overjoyed that their services were so greatly appreciated. Our main goal is constant improvement of user experience, and if you have any ideas or suggestions on how we can do so, please do not hesitate to let us know through support@hily.com. Once again, thank you for your amazing review!
The app is promising but there are a lot of improvements to be done. An example is removing most ads that are showing in the application and making it more user friendly.
Thank you for sharing your experience with us Clara! Your opinion is very important to us, and your feedback is much appreciated. We understand that popups with subscriptions might be confusing, but at Hily payments are not obligatory. You are free to use all basic functions without any Premium Subscriptions or Trial. We always strive to improve Hily to the best of our abilities, and we would be incredibly thankful if you would share with us a more in-depth review so that we can fix any lingering issues you might have. If you do decide to contact us, you can always do so through our Email address at support@hily.com, or through our in-app live support chat. Thank you once again for your feedback!
Finally, i have been able to find what i was looking for. I tried to use some other apps but it is the best. You do not see sh*tt behaviours second time, it has a quality.
Hi there Hüseyin and thank you for such a positive review! We at Hily are very delighted to hear that you have been enjoying our app so much, and that it is just the right one for you. Our developers have worked tirelessly to ensure maximum user satisfaction, and we intend to keep that spirit on as we continue to further improve Hily. For that reason, we more than welcome you to share your thoughts and ideas on how we can make Hily a better place for all users. If you’d like to share your ideas with us, please be sure to contact us through support@hily.com. It’d be our pleasure to hear you out!
When I discover Hily never hoped that I could find an app to get fun and spend time in a good way, overall, for me is very productive because I can sharpen and improve my English by listening to a lot of people.
We are very thrilled to hear that our app has exceeded your expectations, and that you have been enjoying your experience with Hily so much! Self-improvement is very important, and using Hily to improve your English skills is a very creative idea. It warms our hearts to know that not only are you using Hily to meet new people and have exciting conversations, but you are also using it to better yourself as a human being. That truly fills us with a feeling of pride and joy!
I have used lots of dating apps before and this one started with so much potential. I love how dynamic they ask for your initial information but then they throw and optional free trail which you have to put your credit card, and it barely lets you know its optional. After thay you get pop ups all the time for this trial which makes the app verya annoying to use for free users.
Hello Carlos! I’m sorry to hear you did not enjoy your experience with Hily. I would like to mention that Hily is free to download and use, you can swipe, match, chat or do video calls and even live streams free of charge. We understand that popups with subscriptions might be confusing, but at Hily payments are not obligatory. If you happen to have any other issues or questions regarding the app, please be sure to let us know! Improvement of user experience is our primary objective and if there’s anything we can do for you, we’d be more than happy to help you.
I really enjoy using the app. I met a lot of good people on this app. You can find friends and have fun with them. It is a good way to spend some time.
Hi Hasan, and thank you for your positive review! We’re really happy to see that you are enjoying your experience with Hily, as our team has worked tirelessly to improve Hily with each no update. If you have any suggestions on how we can further improve Hily, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. We’d be more than happy to hear out your suggestions.
I really like Hily. I was able to look for exactly what I wanted and I have found the man of my dreams. I have tried other dating apps and didn't like. Also if somebody strange disturbs you, you can send complaint to them they have amazing etiquette and safety bases & supportive team
We appreciate you taking your time to write such an amazing and in-depth review! Thank you so much for sharing your wonderful story with us! As we have worked countless hours to make Hily a warm and welcoming environment, we take great pride in success stories such as yours. From the entire Hily team, I wish you good luck in your relationship, and I hope you have a wonderful day!
The only good thing that I could get from the lockdown was possible because of Hily. I was at the top of my boredom, so I decided to look for a good app to meet people, and that's how I found Hily. It provides an excellent platform to discover new people and also share personal content. But, the best part of all is that, actually, I just started dating someone a couple of months ago, thanks to the matches feature of Hily. I'm forever thankful and I strongly recommend Hily for the ones looking for friendships, dating or just having a good time.
We really appreciate you taking your time and sharing your experience with us! It warms our hearts to hear that Hily helped you out of boredom, and even more that you actually met the right person just for you, and got into a relationship. Your tip is very accurate, since creating new relationships is based on trust, which can be difficult over the internet. Luckily we have several verification methods to help users confirm their identities. I wish you good luck in your relationship, and if you happen to have any suggestions on how we can even further improve Hily, please be sure to let us know through support@hily.com. Your opinion is invaluable to us!
After I downloaded the app my chances to meet the right person have increased. There are a lot of nice people. Love you HIly <3
Hi there Marinela. Thank you for the positive review! We really appreciate all feedback, and such positive ones make us work even harder to improve Hily even further. If you would like to help us with any suggestions and ideas, please be sure to share with us through support@hily.com. Your opinion is very important to us!
Hily made me the most happiest person in the world I found my partner for life here so many matches great options to choose my perfect preference overall it's a good app for dating very safe I even recommended to many of my friends it's going really good with them too Thank you hily
Hi there Ashwin, and thank you for your positive review! We strive to make Hily a warm and welcoming community, and it fills us with joy to know that you have shared your positive experience with your friends. We wish you and your partner limitless happiness, and we are once again thankful for your kind words about Hily!
I am having so much fun using the stream option, You don't really need to be single to use this app.
Hi there Narek, and thank you for your review! Our team constantly strives to innovate the concept of a dating platform, and we are very proud of our latest addition to the formula in the form of the livestream option. We’re very glad to hear that you are enjoying it so much, and we vow to continue further improving Hily with even more innovative ideas and improvements. Your opinion is invaluable to us, and if you have any suggestions on how we can continue to improve Hily, please do not hesitate to let us know through support@hily.com. We’d be happy to hear you out!
People complain about getting charged after deleting this app when they don't read the terms of use or know how google play subscriptions work. Overall the app is fine for communicating with people or finding someone with the same interest. You may encounter some strange people but do you forget what internet these days is?
Thank you for the amazing and in-dept review Leonard! Indeed it is very important to point out that all subscriptions are managed by the App stores and we unfortunately aren’t able to cancel them from our side. However, anytime such issues occur, we are always happy to provide all the support necessary to solve such issues. If you happen to have any suggestions on how we can further improve Hily, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. It’d be our pleasure to hear you out!
Absolutely amazing app for those who are searching for new friendships and relationships, great place for meeting people with common interests. You can go live, talk to people in real time and just generally chill, while finding new people to talk to. Very good app, highly recommend :)
Thank you for your amazing review Tamara! We are really excited that you chose our application for your datings and that you are enjoying your experience so much. We created Hily with love and soul, and our developers work hard to create the best dating application for our users. However, we always strive to further improve user experience, and if you have any ideas on how we can do so, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. We’d be thrilled to hear out any suggestions you might have.
Thank you for such a great app! I like the app, I met my girlfriend here and now we are about to marry :)
Hey there Dan. Thank you for taking your time and sharing with us your amazing story! We’re incredibly thrilled to hear that you have met your significant other in Hily, and that you are going to be marrying soon! On behalf of the entire Hily team, I wish you good luck in your endeavors and in your relationship!
I think this application is very simple yet it accomplishes all that is needed - you get to find people, you get to stream, you get to chat. And their support is there 24/7 so whenever I have some question they always have all the answers
Hey Ana, thank you for leaving this amazing review about our app! We’re really happy to see that you are enjoying your experience, and that our support has been very helpful so far. Our support agents undergo rigorous training to ensure the best support experience possible, and if you have any suggestion on how we can improve it even further, please do not hesitate to contact us through support@hily.com. Your opinion really matters to us!
Amazing, For the most part the only "FREE" Dating app. But they do offer good features worth the membership fee
Hi Coralina. We really appreciate you taking your time to write this amazing review! It warms our hearts to know that you are enjoying Hily so much, and will further continue to improve our app to even further boost your experience. If you have any specific ideas on how we can do so, don’t hesitate to contact us through support@hily.com and let us know! Thank you for your time!
From the business
Hily is a dating app connecting 35+ million users—and growing. It's designed with the idea that real connections and fun should be at the heart of dating, With authenticity as its top priority, Hily shifts the focus to what truly matters: compatibility and individuality. It's dedicated to making dating better, safer and more exciting for everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Rain. I’m very sorry to hear you had trouble contacting our support team. Our team undergoes rigorous training to provide the best support possible, and we try to minimize such cases as much as possible. If you had trouble reaching out to us through one of our suggested means, please note that we have two different methods of contacting support. The primary method is contacting us through our in-app live support chat, and if you are unable to do so, then you can always send us an Email at support@hily.com. Please be sure to contact us through either of the methods mentioned above, and we’ll be happy to help you with any issues or questions you might have!