0 stars. This is a scam! Created my profile used the same few pics I used on Bumble (which is great!) within 48hr of me uploading my pics and starting convos with a few ppl I get a notification that my account has been blocked (not disabled so my pics/info are still visible to the public). The only thing it allows me to do is open the app and I'm directly taken to a screen that tells me hypothetical reasons as to why my acct. Was likely disabled. They give you the option to message (not email or call) a "support contact" but it's within the apps messenger. Long story short over the course of 10 days now I've ask 3different times: why my acct was disabled, how long before I can regain access, and then my last contact, I just asked if someone or the company would just take my pics down so they're not just out there & I not have any control. I received 1message within the last 10 days -very casual response of " I'm not sure what's going. We can't just take down your pictures you have to do that yourself ".
I should at least be provided the option to remove/delete my account if nothing else.
At this point I'm concerned! If someone from Custom Service sees this they need to reach out! This looks like and feels like a scheme!
Lame app, it is super costly to use and enjoy. There some sketch and scary users. Poor customer service.
Greetings Brandon. Thank you for taking your time to write this review! I’m very sorry to hear that you did not enjoy your experience with Hily. I would like to mention that while our app has paid features in the form of premium subscriptions and other features, they are completely optional, and all of the base features are completely free of charge. Additionally, our moderators work tirelessly to make sure there are as few suspicious users in Hily as possible, and I am very sorry to hear that you have encountered enough of such users that it made your experience unenjoyable. We vow to continue improving our app, and perhaps in the future it will be the go-to dating platform for you!
Thank you for such a great app! I like the app, I met my girlfriend here and now we are about to marry :)
Hey there Dan. Thank you for taking your time and sharing with us your amazing story! We’re incredibly thrilled to hear that you have met your significant other in Hily, and that you are going to be marrying soon! On behalf of the entire Hily team, I wish you good luck in your endeavors and in your relationship!
I love the way how they handle this app, The rules is so safe, I like it And the costumer service is accomadating👌🏻
Dear Miles! Thank you so much for your kind words and positive feedback! We are thrilled to hear that you are enjoying your experience with our app and that you find our safety measures reassuring. Providing a secure environment for our users is a top priority for us. We are also delighted that you have had a great interaction with our customer service team. If you ever need any assistance or have any questions, please do not hesitate to reach out via Live Chat or support@hily.com email address. Enjoy Hily!
Easy to use app and love the layout. There's a lot of uniqueness to it that helps get matches to your liking
Dear Jake! Thank you very much for your positive review. We are happy to hear that you have a good experience with our app, and we appreciate you taking the time to leave us this review. Please feel free to share your further feedback or questions via Hily Live Chat or suppurt@hily.com email address.
You receive reactions and respond and there's no reply. I feel its fake profiles to get you to pay to respond to the reacts that you receive
Dear Chris! We are sorry to hear that you have had a negative experience with our app that involves receiving reactions without receiving responses in return. We would suggest you send personalized messages to your matches to grab their attention and stand out. For example, you may explore their profile to find their interests first. For further assistance, please do not hesitate to contact us via Live Chat or support@hily.com email address. Enjoy Hily!
Pretty good compared to others. Just wish they would offer Premium+ free trial. Hard to buy somethin
Dear Shawn! Thank you very much for your positive review. We are thrilled to see that you prefer our app over the competitors. Please note that the free trial gives limited features but can be upgraded when the user wishes to do so. However, the trial or the memberships are not mandatory, as all the basic features can be used free of charge. Please feel free to contact us either via live Chat or support@hily.com email address if you happen to have further feedback or questions, and we will assist you further. Enjoy hily!
Total RIPOFF! They treat us users as cash cows, you cant really do anything if you do not pay premium. Ads are very annoying!
We appreciate your feedback. It pains our hearts to hear that you’ve fallen under the impression that we aim to rip off any users. Firstly, I would like to clarify that that is not the case at all, and our primary goal is to ensure user satisfaction! Additionally, I would like to mention that Hily can be used completely free of charge, as all of the basic features are free. While additional features can be acquired through in-app purchases, they are absolutely not mandatory. If there’s anything else we might be able to help you with, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. It’d be our pleasure to help you out!
Need I say more about they are always on point especially when I really need some help with a certain issue
Dear George, we are happy to hear that you are satisfied with our service and all your issues had proper assistance. We strive to better ourselves each day, and it warms our hearts to hear positive feedback about the app. Please do not hesitate to contact us either through Hily Live Chat or support@hily.com email address in case of further feedback or issues.
Enjoyed the experience it has been and without any problems if I needed any assistance they were johnny on the spot
Dear Ben, greetings from Hily Team. Thank you so much for your review. We are delighted to hear that your experience in our app has been without any issues. Your review is greatly appreciated. We hope that you will not hesitate to contact us if you encounter any issues with our app or have suggestions on how to better it. You can always contact us either through Hily Live Chat or support@hily.com email address.
Amazing service 10/10 200,000 out of 10 I really couldn't be more happy with the app and all the features are so amazing.
Dear Evan! I would like to thank you for your positive review. We are delighted to hear that you are satisfied with our service and enjoy our features. In case you need help or will have further feedback please do not hesitate to contact us either through Hily Live chat or support@hily.com email address.
When I set up my account I said I was a man and wanted to met girls and then in my feed were lots of men that, of course, I refused because I don't want to meet them.
Hello there Tiago. I’m sorry to hear that you had this issue with our app. This issue has most likely occurred because during registration you have incorrectly selected your gender, or the gender you are looking for. This can be very easily corrected by going into the “Edit profile” section and correcting your gender, as well as adjusting your filters.
This app is not good because reading messages is limited unless you pay a subscription. When the app is also updated, it will not open.
Hi there Dianna, and thank you for your review. I’m very sorry to hear that you did not enjoy your experience with Hily, and that due to technical issues, you were no longer able to use the app. Please be sure to contact us through our support Email address at support@hily.com, so that one of our agents can help you solve this issue. Additionally, I would like to mention that reading messages is absolutely free of charge, and as long as you match with users, you can chat with them without any restraints at all. We do have a premium feature called “Chat request” which allows you to chat with users without matching, but it is completely optional.
They banned me without reason, I don't get response about that! I don't know what I did! It sucks big time!
Dear Jorge, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via support@hily.com or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.
It's a great dating app because we can meet a lot of people around the world. Though a lot of ads will bother you.
Hi there, and thank you for taking you time to write this review! We’re very sorry to hear that you found in-app ads to be bothersome. We will forward your feedback to our developers, but in the meanwhile I would like to mention that you can always remove ads by upgrading to Hily premium. Purchasing premium will also give you a myriad of great features that will even further improve your experience with Hily. Once again, thank you for your review!
The time I will deaf it for the other day is coming back to work for love and I have a good time yet.
Dear Precious! Thank you very much for your positive review. We are delighted to see that you are satisfied with our app, and we appreciate you taking the time to leave us a review. Please feel free to reach us in case you have further feedback or questions. You can contact us either via Hily Live Chat or suppurt@hily.com email address.
The response time was insanity fast and on point with everything. The issue was taken care of and everything is good.
Dear Robert! Thank you very much for your review. We are delighted you are satisfied with our service, and your issue was taken care of in a proper timely manner. Please do not hesitate to contact us either through Hily Live Chat or suppport@hily.com email address if you happen to have further feedback or questions.
Better then tinder and hinge way better service and customer support as well as less issues in app then those others
Dear Saif! Thank you very much for your review. We are pleased to hear that you have such a positive impression of our app. We work hard to provide such a service, and it warms our hearts to see that reflected in your experience. Please feel free to contact us in case of further feedback or questions. You can do that either via Live Chat or support@hily.com email address.
The second person i talk to got right with me and helped me out and i was extremely satisfied with the response
Dear Travis, greetings from Hily Team. Thank you very much for your positive review. We appreciate you taking your time to write it. We are glad that our service has been efficient and satisfactory for you as that is what our team strives to do for all our customers. In case you happen to have any app related questions, please do not hesitate to contact us either through Hily Live Chat or support@hily.com email address.
Amazing, For the most part the only "FREE" Dating app. But they do offer good features worth the membership fee
Hi Coralina. We really appreciate you taking your time to write this amazing review! It warms our hearts to know that you are enjoying Hily so much, and will further continue to improve our app to even further boost your experience. If you have any specific ideas on how we can do so, don’t hesitate to contact us through support@hily.com and let us know! Thank you for your time!
Overview
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 24th among Dating sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jessica, thank you very much for your review. We are very sorry that you feel this way about our application. All of your data from the profile will be deleted automatically. According to our privacy policy, we do not share nor store the profiles' information. If your account was blocked by mistake, please contact us via support@hily.com or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.