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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Most vendors open for a few hours on Saturday to make it easier for those of us who work. Not auction mongers from Richmond hill. The cost of the item and shipping and buyers premium cost as much as retail. Should have read the fine print
I was excited to bid on several items with HiBid but did not expect to win all. What bothered me most was the lag. I would bid and it would not appear for what seemed like a long time. Then another bid appeared immediately. That would be an auto bid set up in advance? I could not find where to do that. Maybe a lack of experience with HiBid. So I gave up. I did win 3 bids. Yay!
We apologize for the delayed response, Denise, and appreciate your feedback. We understand how frustrating it can be when there is a lag in the bidding process. This can sometimes happen due to internet connection issues or the bidding platform's responsiveness. Auto-bidding is a feature available on HiBid, where you can set a maximum bid and the system will automatically bid for you up to that amount. If you're interested in learning how to use this feature, feel free to reach out to our support team at 844-775-4774, and we can guide you through it. Congratulations on winning your bids, and we hope your future experiences with HiBid are smoother!
Once your credit card is verified you can easily navigate the site and transition from it current local auction to Nationwide auctions. The live betting and up-to-date pricing is all very smooth
I have used HiBid for many years. It is easy to find auctions hosting items of interest.bidding process is easy, especially on soft-close bids.invoicing and payment efficient.
Great except for the Compass credit card fees and being forced to only pay by credit card.
Hi Robert, thank you for your review! We're glad to hear that you found the watch list feature helpful. We appreciate your feedback. We're always looking for ways to improve our services. Thank you for your thoughtful review!
I found it very positive compared to other sites. I did find that it was hard to get to the actually "bid live" interface. I could not find the link to it intuitively and I had to wait until a pop up suggested it as an option. I like to have one screen open to the current bids that are closing while I am looking lower down the screen at other items that are coming up within the next 5 to 10 minutes without having to scroll up and down. The lots are constantly changing so it is helpful to be able to move between two screens instead of scrolling up and down. Especially when the live bidding is on.
Hi Robert, thank you for your positive feedback and the detailed review! We're glad to hear that you found our interface well laid out compared to other sites. Thank you for choosing HiBid for its convenience and local auction options.
Great auction but I couldn't keep up at closing.
I'm new at this online bidding with everything closing at once. Just got to find a way to remove what I no longer Want to bid on.
I recently purchased a car on your platform. I appreciated the descriptions of power, cranks, start because I failed to view the car before I purchased it. When I picked up the car they are kind enough to take her to the street so you don't have to worry about a tow truck if you can get it started which I eventually did. They did not force me off the street while I was doing so and I appreciated that would have loved to have access to power to air up the tire but I made do. And now it's a tune up and a few repairs I'm driving the vehicle full time.
I bid on a nearby auction and won a number of items. In the terms I was entitled to free shipping but on close I was asked to pay for it. The auctioned items also changed location and countries upon successful bid. Every question to the auctioneers goes unanswered with demands for more money for shipping but never specifies an amount.
We apologize for the delayed response, Mike, and are sorry to hear about your experience. Auctioneers are responsible for providing accurate valuations and clear terms, including shipping costs. It's frustrating when auction details change unexpectedly, and we understand how important it is to have clear communication. We recommend reaching out directly to the auctioneer for clarification on shipping costs and to address any discrepancies. If you need further assistance or help contacting the auctioneer, please contact our support team at 844-775-4774. We appreciate your feedback and are committed to improving the overall experience.
It is difficult to register on. Your catalogs sometimes don't load smoothly on cell phones. I lose my place on online auctions when your site cuts out. I can't change my e-mail address. I have ro do work arounds to register with different auctioners.
We apologize for the delayed response, Christine, and understand how frustrating it can be when the platform isn't working smoothly. We appreciate your feedback about registration issues and difficulty with catalogs loading. You should be able to change your email address by following the steps in your account settings, but if you’re having trouble, we can assist you with this. Please contact our support team at 844-775-4774, and we'll help resolve the issue. Thank you for sharing your experience, and we’re committed to improving the platform to better meet your needs.
Hi I'd is a great site to use for specific items or general interests. Gave 3 stars due to the fact that one should be able to retract a bid, due to its great pricing some might get buyers remorse and want to remove their bid. A grace window of 15 mins would be sufficient
We apologize for the delayed response, Liisa, and appreciate your feedback. We’re glad to hear you enjoy using HiBid! Regarding retracting bids, we understand that buyers' remorse can happen, and while auction rules are set by individual auctioneers, we recommend reaching out directly to the seller if you have concerns about bid retraction. If you have any further questions or need assistance, please feel free to contact our support team at 844-775-4774. Thank you for your input, and we hope your future experiences with HiBid are even better!
I thought i was an item winner, in Pasco auction. I expected to get a confirmation email. Nothing, maybe I mis -understood? It said things could be shipped? Are they sending it? I see no communication? If it is shipped? Confirmation of winning? Where to pick it up? Weird?
We apologize for the delayed response, James, and understand your frustration. Auctioneers are responsible for sending confirmation emails and providing pickup or shipping details. If you haven’t received a confirmation or update, we recommend reaching out directly to the auctioneer for clarification on your winning items and shipping or pickup instructions. If you need assistance contacting them or have further questions, please reach out to our support team at 844-775-4774. We appreciate your feedback and hope your future experiences are smoother!
Be careful what you bid on from here. Bid on an item that did not work at all and was in very damaged state. When picking up I was told I had three days to test to confirm that it worked when I reached out to say it didn't work they said they would not do anything. The item was in bad shape when picked up. Below is the ad for what I based my bid on.
USED LIKE NEW - POWER TEST, NO MANUAL, MAY MISSING ACCESSIORES - BISSELL Spinwave Cord Powered Hard Floor Mop - Quiet Operation with On Demand Spray for Sealed Hard Floor Surfaces - Includes Trial Formula, A Set of Soft Pads and A Set of Scrub Pads MSRP:$ 159.74
The only thing in the box was the badly damaged floor mop nothing else that was listed above. Instead of may be missing some accessories why not be honest and state no accessories."
We apologize for the delayed response, Sandra, and are truly sorry to hear about your experience. Auctioneers are responsible for accurately describing the condition and contents of items, and we understand how disappointing it can be when the item doesn't match the description. We recommend reaching out directly to the auctioneer to address the issue, as they are the ones who manage returns or exchanges. If you need assistance contacting them or have further concerns, please reach out to our support team at 844-775-4774. We appreciate your feedback and take concerns like this seriously.
Bidding is easy and the response s quick. Setting your maximum will allow the site to show you as the high bidder until someone goes over your maximum. No need to monitor every lot individually.
Most wait until the end to create a bidding war. It gets exciting.
I called, was told due to bad weather had technical problems with printer and sending emails out, I could come pick up bid items, provided address via text message
I thought I bought four travel trailers because I was high bidder! I have not heard anything back until now
We apologize for the delayed response, Lang, and understand how disappointing it can be when communication is lacking after winning a bid. Auctioneers are responsible for notifying winning bidders and providing pickup or shipping instructions. We recommend reaching out directly to the auctioneer to confirm your purchase and get more details on the next steps. If you need assistance contacting them or have further questions, please contact our support team at 844-775-4774. We appreciate your feedback and hope your concerns are addressed soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Francois, and understand your frustration. We recognize how difficult it can be when pickup times are limited to weekdays, especially for those with work commitments. Auctioneers are responsible for their pickup schedules, but we agree that more flexibility would be helpful. We also recommend carefully reviewing auction terms, including shipping and buyers' premiums, before bidding. If you need further assistance or have any questions, feel free to reach out to our support team at 844-775-4774. We appreciate your feedback and hope future experiences are more convenient for you.