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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Thought it went great got a lot of good deals. Bidding on a couple of more auctions right now
This was my first time bidding on this platform. It wasn't too hard to figure out as long as you read through all of the fine print. I would say it went well until I received my items. The description was NOT accurate at all. I bought a lot of 5 items that were labeled as being in mint condition. 2 of the 5 were cracked/fractured making them worthless. These didn't show up in the pics or the description. They weren't packaged properly either. I wasn't really impressed. I will probably shy away from bidding again. The blame probably falls more on the specific auction/auctioneer than HiBid itself but I would be careful...
Went quickly, if another bid came in, it was hard to keep up with bids.
Nothing magical here. Multiple sellers selling jewelry out with certain specs and quality that do not match up once you take to a legitimate appraiser. Waste of time buying here.
We apologize for the delayed response, Chadwick, and understand your frustration. We take concerns about item quality very seriously. Auctioneers are responsible for accurately describing and representing their products, and we regret that your experience did not meet expectations. We recommend reaching out directly to the seller for resolution if you find discrepancies in the quality of items. If you need assistance or have any further questions, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and are committed to improving the platform for all users.
I look for specific things. Sometimes I give up though because I come across auctions I wouldn't bid in but I have to scan through their endless lots. The ability to just not include specific auctions would great.
Had no problems with bidding. The only thing that I don't like is the fact that items at the end of auction items jump to live bidding and you have to chase them to another screen.
I had a great experience with Tim from Estate Consultations LLC. I asked him alot of questions and he answered then all despite me not know much about internet bidding. My item was better than I expected and I would buy from this auction house again. Service was top notch.
It was ok...except photos are terrible...wish they were better.
Saw sev things I would have bought when I picked up.but online couldn't see well with bad pictures
Ease of entry and handy for my needs. Security is reasonable and not so difficult as other platforms. It would be better if total bid list amounts for each auction were accessible rather than lumped together
I had called with a question before the auction and left a message as there was no agent to answer my call. NO ONE returned my call. I find that unacceptable
The bidding process was functional. It is important to have lot numbers on items that are to be in an auction. I see another auction that have items I am interested in bidding on but after 18 pages of things listed I saw there were no lot numbers assigned. I tried to scroll through the pages of items and I determined that without lot numbers, it was just too hard to follow when the hour long auction was taking to complete. I will pass on bidding on any further auctions that do not have lots numbers assigned. It is not the way to have a seller market their items
We apologize for the delayed response, Derek, and understand your frustration. It’s disappointing that your call was not returned, and we agree that timely communication is important. Regarding the lack of lot numbers, we understand how challenging it can be to navigate an auction without them. Auctioneers are responsible for ensuring their listings are clear and well-organized, and we encourage you to reach out directly to them for future auctions. If you need assistance or have any further questions, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope your future experiences are better!
I won a lot thinking it was real pokemon cards, since description did not say anything about it. When I received the package, it turned out to be fake replicas, and I contacted the seller, but I didn't get any response back.
We apologize for the delayed response, Ali, and are truly sorry to hear about your experience. Auctioneers are responsible for accurately describing their items, and we understand how disappointing it is to receive something that doesn’t match the description. We recommend continuing to reach out to the seller for a resolution. If you're not receiving a response, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We take concerns like yours seriously and are committed to improving the experience for all users. Thank you for your feedback.
Was super happy to win 2 lipo batteries that are for a rc truck but then went to getting shipping and then was told it will not be able to ship it cus it was batteries and now waiting to here about my refund but they said I will most likely only get credit for there next auction cus I don't have cash app and some other one rather then just putting it back in my bank so not overly happy
We apologize for the delayed response, Brad, and understand your frustration. Shipping restrictions on certain items, like batteries, can sometimes cause issues, and we regret that you are facing this inconvenience. It’s disappointing to hear that you're not receiving a refund in your preferred method. We recommend reaching out directly to the auctioneer for clarification on the refund process and to discuss your options. If you need assistance or further help, please contact our support team at 844-775-4774. We appreciate your feedback and hope your issue is resolved soon.
Overall I have had a great experience on HiBid. But... Recently I have found 1 auction to be engaging in some questionable tactics.
We apologize for the delayed response, G D., and understand your concern. We take accusations of questionable auction tactics very seriously, and we appreciate you bringing this to our attention. Auctioneers are responsible for managing their own auctions, including bidding processes. If you're noticing unusual patterns or suspicious behavior, we encourage you to continue trying to reach out to the auctioneer directly for clarification. If you're not receiving a response, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope to resolve this issue to your satisfaction.
Managing the site is easy and I found more than I was really looking for.
Bidding has been made simple and the reminder emails that are sent to advise you makes it easy. I didn't have to live on the site to ensure I got the item.
Smooth, simple, well run.
For the most part your platform is very user friendly and does what it supposed to do very well. Unfortunately I do not like the fact I can not change my maximum away bid for a lower number. Could be a matter of a typo or just a change of mind on how much I would like to spend, but to have the option of changing that maximum away bid would make the platform and experience leaps and bounds better.
We apologize for the delayed response, James, and appreciate your feedback. Just like in live auctions, once a bid is placed, it cannot be decreased. This helps maintain fairness and transparency for all bidders. If you ever need assistance with your bids or have specific concerns, you can always contact the auctioneer directly for clarification or support. If you have any further questions, feel free to contact our support team at 844-775-4774. Thank you for your input, and we hope your future experiences with HiBid are even better!
I have googled HI Bid and read that I can expect no assistance from Hi-Bid in a dispute with an auctioneer. Also, it appears that one auctioneer can vindictively ban a bidder and it prevents bids to other auctioneers. The personal decision is forget him and Hi-Bid, but the business decision says suck it up
Please know that in the future, I will not accept an unauthorized charge on my credit card.
We apologize for the delayed response and understand your concerns. HiBid is a platform that connects buyers and auctioneers, and while we do not manage individual transactions or disputes, we do take issues like unauthorized charges seriously. We encourage you to contact the auctioneer directly to resolve any payment disputes. Regarding being banned by an auctioneer, we recommend reaching out to our support team at 844-775-4774 for assistance in addressing this issue. We value your feedback and will continue to work on improving the experience for all users.
It was good until I realized that I didn't get the keys or manuals and had to return. Luckily I was only a mile or so away and not home in Kearney.
I've been bidding, using HiBid for quite a while. I've got nothing bad to say from my end, but speaking to auctioneers, I've heard complaints of your costs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Darren, and we’re sorry to hear about your experience. We understand how frustrating it can be when the items you receive don't match the description or condition stated in the auction. Auctioneers are responsible for accurately describing and packaging their items, and we encourage you to reach out to them directly for a resolution. If you need assistance contacting the auctioneer or have further questions, please contact our support team at 844-775-4774, and we’ll help facilitate communication. Thank you for sharing your experience, and we hope your future experiences with HiBid are more positive.