On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Usually I have a great experience with items from the auctions, but this time I was given the wrong item. I won two baby gates that were of different brands, but they gave me two of the same brand. I wouldn't have noticed or cared, except that the wrong item was missing parts. Luckily we have a 3D printer so we are able to make it work.
YOUR SOFTWARE WORKED FINE,,, NO PROBLEMS,, AARON URBAN WENT ABOVE AND BEYOND TO MAKE SURE I WAS SATISFIED WITH MY PURCHASE,,, ALSO HE WAS RIGHT ON TIME FOR THE SCHEDULED PICKUP,, I VERY ENJOYABLE EXPERIENCE,, I WILL TELL ALL MY FRIENDS OF THIS VERY POSITIVE EXPERIENCE,, THANKS HI BID AND AARON
I got little to no direction on what to do once I won a couple of items. No invoice or receipt of charges and what to do next. Also difficult to find items I have won on my profile. The green dots/numbers are not user intuitive.
Clear postings, lots of pictures, great variety. I can't think of a negative thing to say.
I bid $10 pre bid in an item & was outbid? Sold for $10 to someone else even though I had a high bid of $10. Doesn't make sense pre bid should always win over new bids.
Hibid is a user friendly website. Most items have sufficient pictures to make a decision.
Attempted multiple times to update credit card for payment. Tried 3 different cards that are known to be valid using correct entry of data.
Messages were incorrect stating card was invalid.
Spent several hours trying to register for this auction.
We apologize for the delayed response, J H., and understand your frustration. It sounds like there was an issue with the automated system preventing you from updating your payment information. In addition to contacting our support team at 844-775-4774, you can also reach out to the auctioneer directly, as they may be able to assist with payment issues or help with the registration process. We understand the time and effort you put into trying to resolve this, and we’re committed to improving your experience. Thank you for your feedback.
Bidding was easy. The products were as shown and paying and picking up was smooth. Would go to this site again without hesitation.
HiBid Made everything very easy and it's nice when they follow up with an email to check in and make sure everything went smooth
This site is great, give you access to auctions all over, I do miss live auctions but so far haven't bought anything that wasn't as described.
Absolutely easy to bid, no arguing over a bid, no l9ng days at auction, items actually reach a broader group
Very easy to use website for finding local auctions. Already have my eyes on another one!
The only draw back was when it got down to under a minute, and someone else outbid me, it was hard to keep tabs if I wanted to view the next lots selling and go back to the one I was trying to get.
I received an empty box from wise auction 212 winding ridge rd Everett, PA *******. I received the package and when I opened it I go to find every individual item in the box has had the most important contents removed and was left with the non important items. I bought a brick. When I went about reaching them for help they ignored my calls then proceeded to text me the no refund policy instead of calling me back. They basically told me to F off. No help whatsoever. First bid/purchase and I got robbed for my money. Beware if you get sold a brick ur left on your own. Definitely do not purchase anything from wise auctions. Don't spend too much money on here unless you are willing to lose it all with no reimbursement.
We apologize for the delayed response, Pablo, and are truly sorry to hear about your experience. It’s unacceptable to receive an item that does not match its description or is missing important contents. Auctioneers are responsible for fulfilling their sales accurately, and we take concerns like yours seriously. We recommend contacting the auctioneer directly to resolve the issue, but if you're not getting a response, please reach out to our support team at 844-775-4774, and we can help facilitate communication. We value your feedback and are committed to improving the experience for all users.
Bidding is easy, and the updates are good. A little better descriptions would be appreciated.
I was able to get all the items that I bid on this round. It's very easy to use and be updated. During the live auction, I could bid on items I may have wanted.
I have not received the auctions that I won, which were a substantial amount of money
We apologize for the delayed response, Julie, and understand your frustration. It sounds like there has been an issue with the delivery of your items, and we’re sorry for the inconvenience. Auctioneers are responsible for shipping the items after the auction ends, so we recommend reaching out to them directly for an update on your items. If you’re unable to get a response or need assistance, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and hope your issue is resolved quickly.
I didn't get everything I won! I was very disappointed that I hadn't received everything. I will not be bidding again.
We apologize for the delayed response, Shelley, and understand your disappointment. Auctioneers are responsible for ensuring that all items won are delivered as described. If you didn’t receive everything you won, we recommend reaching out to the auctioneer directly to address the issue. If you need assistance contacting them or have further concerns, please feel free to reach out to our support team at 844-775-4774. We appreciate your feedback and hope to help resolve this for you.
Selecting items to watch and/or for bidding is very easy to understand and accomplished with just a few clicks. Soft closing allows one to respond to last second competing bids and improves the outcome for the seller and the buyer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Kyla, and appreciate your feedback. We understand how frustrating it can be to receive the wrong item, especially when parts are missing. Auctioneers are responsible for accurately fulfilling orders, and we encourage you to reach out directly to them for clarification or resolution. We’re glad to hear you were able to make it work with your 3D printer! If you need further assistance or have questions, please feel free to contact our support team at 844-775-4774. Thank you for sharing your experience!