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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was a very good auction. The only problem I had was the site locked up once and I ended up on something totally different from what I wanted to bid on and of course, won the bid on something I didn't want.
I have bought from a few different sellers & have had woderful experiences with all! Will continue to buy from auctions here!
I bid and bid the auction is over and it just says you may have won this item. It has done this about 4x.
I have no idea what's going on. I always thought when it says the auction is over it's over. It doesn't start all over again. I think I won one auction since it said you won but it disappeared and I never heard anything about it. Like I said I am confused.
Quick and easy once signed up and know what to expect. Bidding is easy.
I enjoyed the auction but when I had the bid and someone bid over me it wouldn't let me bid again. So I didn't get it.
We apologize for the delayed response, Tracey, and understand your frustration. It sounds like there was an issue with placing a bid after being outbid. This can sometimes happen if the system is processing bids or if there is a delay in the auction. We recommend refreshing the page and making sure you have a stable internet connection during live bidding. If you continue to experience issues or need assistance, please contact our support team at 844-775-4774, and we’ll help resolve this for you. Thank you for your feedback, and we hope your future experiences are smoother!
Five auctions have been easy and fun and economical for me.!
I couldn't bid on the last lot we wanted! I was bidding on it, was out bid, and when I went to bid again to be high bidder, it wouldn't let me bid! No matter what I did pushing the bid button! And time ran out, and the lot closed! It was cabinets/bookcases, my wife really wanted them! We would of continued to bid! But couldn't! Not sure why?
Your website is the easiest site of all I use. And the employees at the auction site. Are the best, very friendly and helpful. I am a dealer, and I appreciate the professional service from start to finish.
I enjoy Hi Bid. I sometimes get all jumbled up with it but that's on my pay cause I'm not computer literate. Keep up the good work!
There was no way to jump to a certain lot. When I watched from my bid list or my watch list, I couldn't watch the countdown clock. Also when I upped MY maximum during the auction, it would add minutes to the clock. I one person bid it added 5 minutes. If another bid right away it added 5 more. Some clocks went up 30 minutes instead of adding 5.
Very good customer service and help getting set up for bidding
During the last minute and a half i wanted to bid on an object and it would not let me confirm my bid after i pushed the bid button. So i lost my bid. I should have had a chance to bid the object up.i was prepared to bid far more than the item went for, however i couldnt confirm my bid.didnt know how to contact anyone.
We apologize for the delayed response, Dixie, and understand your frustration. It sounds like there was an issue with confirming your bid during the last minute of the auction, which can happen due to connection issues or delays in processing. We recommend refreshing the page and ensuring a stable internet connection during live bidding. If this continues to happen, please contact our support team at 844-775-4774, and we can assist you in troubleshooting the issue. Thank you for your feedback, and we hope your future experiences are smoother!
Website is easy to use and understand, can get good deals on products
When purchasing items you would hope that the sellers would give pictures or descriptions of any damage and stat. It appears they tend to try to hide them.
We apologize for the delayed response, Ed, and understand your frustration. Auctioneers are responsible for providing accurate descriptions and clear photos, especially when it comes to showing any damage. If you encounter issues with misrepresented items, we recommend reaching out to the seller directly to resolve the matter. If you need further assistance or have any questions, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope your future experiences are more positive!
Pictures are clear, descriptions are good, and it's easy to follow along with the bidding. Website responds to bidding quickly so you know your bid is accepted or if you need to increase.
Well I won an action no email at the end. Nothing I can't even find the action to call the place.
We apologize for the delayed response, Joe, and understand your frustration. It sounds like there was an issue with receiving your email confirmation and being unable to find the auction details. We recommend checking your Past Bids section on HiBid to locate the auction you won. If you're still having trouble or need assistance contacting the auctioneer, please reach out to our support team at 844-775-4774, and we’ll help facilitate communication. Thank you for your feedback, and we hope your issue is resolved soon.
Terrible, And there is no easy way for bidders to complain about auction houses, and your system is really flawed. I have gotten ripped off so many times on this site.
We apologize for the delayed response, Rian, and are truly sorry to hear about your negative experience. We take concerns about scams and dishonest sellers very seriously. While HiBid serves as a platform for auctioneers, we encourage you to report any issues directly to the auctioneer. If you're not receiving a response or are unsure of how to proceed, please contact our support team at 844-775-4774, and we can help facilitate communication. We are committed to improving the platform and ensuring a better experience for all users. Thank you for your feedback.
Er about 3I4 of the sale was completed it was paused and started over with a 3 hour extention and sold lots were resold. I think a sold lot should stay sold. After 50 years of buying@ auctions this is a first
We apologize for the delayed response, Ian, and understand your frustration. It sounds like the auction you participated in experienced some unusual changes with extended bidding and reselling items. Auctioneers are responsible for managing their auctions, and it's disappointing when the process doesn't go as expected. We recommend reaching out directly to the auctioneer to address your concerns about the sale. If you need assistance contacting them or have any other questions, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope your future experiences are more positive.
I bid and won but not after some "hand to hand combat" during the bidding process and of course then came the bidder's premium and at times, the delivery charges...overall experience was very good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Barbara, and understand your confusion. The "You may have won" message typically appears while the auction is finalizing the results, which can take a little time after the auction ends. Once the auction is officially over, the final results should be updated in your account, and you should receive a notification. We recommend checking your Past Bids section to see the status of your auctions. If you’re still unsure or haven't received confirmation, feel free to contact our support team at 844-775-4774, and we’ll help facilitate communication with the auctioneer. Thank you for your feedback, and we hope your future experiences are clearer!