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From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Good service, a few things are back ordered but understandable during these times.
Fine just took much longer than I expected but I understand that the supply chain is to blame right now
Great fit, products washed well, and easy return policy.
My experience was fast easy, affordable and reliable.
Everything was received and in a recent time. Items fit perfectly. Thank you.
Great but gift receiver didn't like the dark va lore robe
I purchased a bed jacket for my mother who is very ill. She absolutely loves it. My only complaint is that it was too expensive.
So happy to find my product on your web site!
Easy to order and was delivered quickly!
I ordered a silk nightgown and a set of underwear on this site! Good quality, I'm happy! Does not cause allergies and does not electrify hair! Thanks a lot!
I am very happy to find the bras I was looking for and the sale price was great.
Absolutely the worst experience with this company. Ordered 7 items on 11/27/21, got email saying 1 item was backordered, and instead of shipping they held the order. Got another email saying 3 items were now backordered which means they gave away part of my order. Got more emails saying their manufacture suddenly stopped making that item, but would finally send part of my order out... which arrived after Christmas. Got another email today that said my last item that was "backordered" is now not being made by the manufacture. Terrible company to buy from.
Very easy to find the right size, color and style. Then just as quick and easy to checkout. Thanks
Very easy to use and has all sizes, styles, and the quality is wonderful
They were the right bras I like and didn't take long to get them
I Love my Olga panties! All Good. All Good. All Good. All Good.
Wonderful soft product, and came on time. I would purchase again!
Fit is good, and size is true to other items I've purchased from this brand.
It took over 2 months for my order to arrive, but the products themselves were good.
Hello Shannon - You acknowledged in your order before placing that you accepted the delay. And, we delivered within the timeframe promised.
Kind Regards,
Wilma
Customer Service Manager
Great selection items delivered within reasonable amount of time
So far I have only placed an order. Easy and great selection
I love HerRoom. I always go to their site first to look for the items I need and have never been disappointed.
About the slowest delivery i have ever experienced. It took weeks literally to get the items. They didnt have one of the two bras i ordered, in stock ( or so they said) and instead of mailing the one they had, waited untill they got the other one before sending it to me. It felt cheap not to send me the one and then send the other along later.
Hello Jennifer - I have reviewed your order, and your statement is not quite accurate. Your order for 2 of the same items were both on back order. We stated this 3 times throughout the check out process and you even checked a box acknowledging the delay. They were shipped 3 weeks after you placed your order - ahead of what we had anticipated. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ken - We are very disappointed to read this review. Let us clear up its inaccuracies. Your order was not shipped because the items on back order are of a very small value and we do not partial ship if the total is under $15. Once enough of your items were in stock, your order shipped. Your 2 sale items were discontinued by the vendors and you were immediately informed the same day they made it known to us. I hope this answers your question. We apologize for any inconvenience.
Kind Regards,
Wilma
Customer Service Manager