I ordered a hot tub with TRADE assurance, you cant call this company, the trade assurance is a joke, THEY WILL NOT GET INVOLVED, THEY WILL NOT GET YOU A REFUND, YOU HAVE ONLY A FEW DAYS. I GOT A HOT TUB ORDERED IN AUGUST, WASNT DELIVERED UNTIL OCTOBER, SHIPPED BY BOAT, THE VENDOR PETER LEE, LIED MANY TIMES, LEFT INFORMATION OUT, CHARGED MORE THAN HE SAID, WHEN IT GOT HERE TO THE US NOBODY CAN OPPERATE IT, HE SAID YOU JUST PLUG IT IN, ELECTRICIAN HAS BEEN HERE WILL HAVE TO COME BACK... ALIBABA WONT EVEN LET ME WARN OTHERS S... ITS BEEN TOO LONG, WELL IT TOOK MONTHS TO GET HERE, AND YOU JUST DONT WANT TO OVER ANYTHING PERSONAL FROM THE SITE ESPECIALLY A LARGE ITEM SHIPPED BY BOAT... DONT TRUST THESE PEOPLE, THEY DIDNT CARE ABOUT US, JUST THE LYING VENDer!