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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,659 reviews

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California
1 review
0 helpful votes
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Every order with HerRoom.com has been great. No problems.

Date of experience: January 15, 2022
California
0 reviews
0 helpful votes
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Great
January 15, 2022

Great. Really worked out perfectly. I appreciate your store.

Date of experience: January 15, 2022
Mississippi
2 reviews
0 helpful votes
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Thank you for a good product and for fast service.

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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Excellent product!
January 15, 2022

Excellent product! Great quality and excellent service

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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Package was delayed and the company was very quick to respond to my enquiry

Date of experience: January 15, 2022
Georgia
1 review
0 helpful votes
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I don't have much to say about my experience, it was just an online order.

Date of experience: January 15, 2022
Pennsylvania
2 reviews
0 helpful votes
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Like the website, didn't like waiting over 6 weeks for my order to be filled.

Date of experience: January 14, 2022
Tennessee
1 review
0 helpful votes
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I'm so glad I can finally find the size and fit of exactly what I can't find in the stores anymore.

Date of experience: January 13, 2022
New York
1 review
0 helpful votes
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The product I purchased was just as described. I am totally satisfied.

Date of experience: January 10, 2022
Illinois
1 review
0 helpful votes
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Date ordered was September and not received until first of the end of December. Not acceptable.

Date of experience: January 8, 2022
New Mexico
1 review
0 helpful votes
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I have shopped at HerRoom several times and have been quite satisfied with the ease of use of the website, the selection, and delivery.

Date of experience: January 7, 2022
California
2 reviews
0 helpful votes
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Really long time but product was as expected and happy with order

Date of experience: January 7, 2022
Connecticut
2 reviews
0 helpful votes
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The website was very easy to use and very helpful in determining what size to order.

Date of experience: January 6, 2022
Georgia
3 reviews
0 helpful votes
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Other than the slightly delayed shipment, everything was fine.

Date of experience: January 6, 2022
California
1 review
0 helpful votes
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Too long
February 5, 2022

Too long. Size too big for a Small. I dont know if I am going to order again considering the item was a bit pricey for a supposed " sale" price. Thanks.

Date of experience: January 6, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Haydee - We provide a very extensive size chart on the waist cincher your purchased that includes measurements. We are sorry you selected a size that didn't work fo ryou.

Kind Regards,
Wilma
Customer Service Manager

Ohio
1 review
0 helpful votes
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Nothing is fitting and I am having difficulty with review

Date of experience: January 5, 2022
Idaho
1 review
0 helpful votes
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Third order
January 5, 2022

Third order. Best fit I have ever found. Long lasting product.

Date of experience: January 5, 2022
Wisconsin
1 review
0 helpful votes
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Limited supply for what I was looking for
January 4, 2022
Updated review

Limited supply for what I was looking for. They don't always fit as they look on line.

Date of experience: January 4, 2022

Selection OK but still not able to find my favorite style tho
November 1, 2020
Previous review

Still searching to find my favorite style tho

Date of experience: November 1, 2020
Florida
2 reviews
0 helpful votes
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I hadn't shopped HerRoom in years but the experience was great. The site has so much to choose from and is easy to navigate.

Date of experience: January 4, 2022
Texas
0 reviews
0 helpful votes
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Best hosiery ever
January 4, 2022

Purchased thigh high hose for sons wedding and they were amazing. So comfortable I forgot I was wearing them. They stayed in place for they entire wedding event. I was very impressed and told all my lady friends about them. I've owned thigh highs before and hated them because they rolled down or wouldn't stay up. Not these! They help up, felt and looked great. Don't buy any other brand! Your search is over. You will not regret it.

Date of experience: January 4, 2022