On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy to shop and buy. Great products that look and feel great
Panties were not what I thought they were. I had to pay return shipping to send them back.
Found what I wanted easily, and made the purchase. Fast and easy.
Got everything that I purchased. Everything was delivered pretty quickly. Will consider buying again in the future. Thank you
Took to long to get order. Also could not check on delivery to see when I would receive.
Received my order in a timely manner and the order was perfect!
Overall very good, delivery was delayed but I was very happy when it arrived.
I can't even remember when I placed the order, maybe sometime in September. The items didn't arrive until November.
I will not be using this site again. (Also the products I received are mediocre and the Calvin Klein underwear is horrible - thin uncomfortable waist band and tags! Tons of tags! Who puts tags on underwear anymore? Yuck)
One of my items was cancelled after waiting a month and the other I am exchanging for another size
The camisoles have taken me through many cold winters. I wanted to share with my relatives.
Good quality and fast delivery,
My order was processed quickly with very timely delivery. The robe is elegantly styled with good quality velour. It is cozy and comfortable.
The items were too small, and I returned them, but have not received any confirmation from you.
Positive, like the product, will probably use the company in the future,
Merchandise fine, but it took OVER 2 MONTHS to receive. I chose a backorered itm, HerRoom waited nearly 2 months until it was supposed to come in. I changed mo orer to in-stick merchanise, still too over a week, closer to 2 to get to me. Other retailers send backorders separately, YOU DO NOT.
I think it would have been more upfront and honest if you indicated in readable print when you indicated that there was a discount code that it did not apply to sale items.
I was disappointed to find that after the first washing of my 100% cotton PJ's, they shrank considerably more than the standard 10%. When I received them new, the PJ pants reached my ankles (i am 5'7"), and the sleeves reached my wrist. After the first washing the PJ pants were at least 4" above my ankles, and the sleeves 4" above my wrists... very disappointing.
Her Room does not have my size bra, no matter which brand I try. The ones I finally kept are not supporting but comfortable for wearing in doors. Otherwise, they are okay to deal with.
The red robe by Natori is so beautiful and warm! I couldn't find it anywhere else. Thank you so much!
It seems like my package took a while to get to distribution center after the stickers were printed, but, after i sent an email, the package got to the distribution center and everything is as smooth sailing after that.
Very slow delivery after order but I know that's due to supply issues. Otherwise fine.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Plus Size Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan - We are disappointed by your review. We made you aware of the wait time prior to your submitting your order and you even checked a box confirming your order was on back order. As for status, we sent you several status emails along with giving you the dates when you logged into your "my account:"
Kind Regards,
Wilma
Customer Service Manager