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From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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My experience with my purchase from HerRoom great.
The item was a perfect fit. I feel so relaxed and confident. No irritation with the 3 Vanity fair bras I purchased
Good... a gift, recipient happy with gift... nothing more to add
I ordered 2 identical items (2 colors). In less than 30 days, one item began to fall apart. I contacted HerRoom via email, then by phone to customer service. Emailed a picture of the item/problem. Since the item had been washed and worn, they would not replace or credit the item. In other words they must not stand behind the products they sell. These items were approximately $80 a piece. Replacing the item should not have been a problem. I will have to think twice before I order from them again.
Simple and easy to use website perfect fit wonderful colors and an equal to VF panties and of similar material at a little better cost. Very pleased and will probably purchase more in the future.
Great customer service. Great products. Very easy process to order and shipping was easy and simple process.
It was a user friendly site and the product was exactly what I ordered
Better pricing than other websites, but the product availability was more limited than others too. Worth the try though as it has great pleasant customer service experience than Bare Necessities.
The breast forms I received after my double mastectomy work well. I would have liked him to be a little less dense.
Excellent service and beautiful products. I've shopped from Her room multiple times and I have always been pleased with the quality and price.
Not sure if it was because of the holiday season, but it took nearly four weeks to receive the items I ordered on November 20th. And the communication about shipping was terrible. After several days, I stopped trying to track my order and just hoped it showed. I'm glad it did, but the whole process could have been better.
Wonderful experience. Items were delivered promptly and packaged immaculately. Very pleased.
Delivery was timely and product arrived as described
The site isn't great, but the shipping was excruciatingly slow. It took weeks, and then was misplaced at the post office for a few more weeks. I called customer service for assistance and they said to take it up with the post office. Ultimately I got the bras but I don't plan to shop with Her Room again.
Great customer service and great items thank you. Comfortable but shape strong
Sizing was way off And did not fit me at all Very disappointed in the product
They shipped fairly fast, the items fit and are very comfy.
Got order in a timely manner. Great price quality material
With shipping delays I ordered a gift early this year, more than 30 days before Christmas. So by the time my wife could even try her slip on it was too late to return or exchange. Very disappointed. Not ordering from HerRoom ever again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members