business logo of HerRoom

HerRoomReviews 3,672

3.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
How would you rate HerRoom?
grey star
grey star
grey star
grey star
grey star

HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,722 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Tracy O.
Unfollow Tracy O.
Send Message
Share Review
Report Review

Easy to order
January 30, 2022

Easy to order. Bras fit perfectly. Price was right!

Date of experience: January 30, 2022
Texas
2 reviews
0 helpful votes
Follow Monte D.
Unfollow Monte D.
Send Message
Share Review
Report Review

I took much longer to get the items than I would like to have seen.

Date of experience: January 29, 2022
District of Columbia
1 review
0 helpful votes
Follow Johanne O.
Unfollow Johanne O.
Send Message
Share Review
Report Review

They have a Great quality of products
January 29, 2022

They have a Great quality of products. I enjoy shopping on their site.

Date of experience: January 29, 2022
Illinois
1 review
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Send Message
Share Review
Report Review

Okay
January 28, 2022

Okay. Took longer than expected, but understand the challenges with shipping these days. Appreciated the updates.

Date of experience: January 28, 2022
Massachusetts
1 review
0 helpful votes
Follow Regina C.
Unfollow Regina C.
Send Message
Share Review
Report Review

I have ordered from HerRoom many times with no issues with shipping or the quality of my purchases. Unfortunately, this time, the product ordered on August 30,2021 did not ship until January 11,2022. The product was well made but I did not read the "tip" that shared if I was a certain body type, I should have ordered up. Therefore, I had to return.

Date of experience: January 28, 2022
North Carolina
1 review
0 helpful votes
Follow Rose Z.
Unfollow Rose Z.
Send Message
Share Review
Report Review

To find "Slips" that are just what I needed! I hope my order today will be up to my expectations! Thank you!

Date of experience: January 27, 2022
Colorado
2 reviews
0 helpful votes
Follow Don H.
Unfollow Don H.
Send Message
Share Review
Report Review

On both HisRoom and HerRoom, I've always had excellent shopping experiences. The information available is complete and helpful, and the ordering experience itself is smooth and easy.

Date of experience: January 26, 2022
New Mexico
1 review
0 helpful votes
Follow Lisa F.
Unfollow Lisa F.
Send Message
Share Review
Report Review

Horrible return experience - BUYER BEWARE
February 25, 2022

I purchased 2 bras from HerRoom- a retailer I have shopped with for years. Unfortunately, neither bra style fit well and I ended up returning them. After about 2 weeks from the return shipping date, I was surprised to see that I was only refunded for one of the bras. When I inquired as to why, I was informed that I would not be credited for one of the bras because the bra was missing a strap. Both items were returned EXACTLY as received (how / why would a strap be removed?). I have totally lost all trust in this company and WILL NEVER order from them again. My advice to you is don't take the risk of purchasing from them if there's any chance you may need to return an item.

Date of experience: January 26, 2022
Minnesota
1 review
0 helpful votes
Follow M Z.
Unfollow M Z.
Send Message
Share Review
Report Review

I'm 79 yrs
January 26, 2022

I'm 79 yrs. Old with. Severe arthritis, my ribs, shoulders, and spine (scoliosis). Are so deformed and painful that I haven't been able to find a bra that doesn't hurt me for 40 yrs. I LOVE this bra and it fits me perfectly! THANK YOU, THANK YOU, THANK YOU! Now I can finally wear tops and look good. So Happy. I'll buy more.

Date of experience: January 26, 2022
Texas
1 review
0 helpful votes
Follow Cathryn W.
Unfollow Cathryn W.
Send Message
Share Review
Report Review

The product was good
January 25, 2022

The product was good. I am between sizes and I am just not getting everything right. At least I have a band expander that fits.

Date of experience: January 25, 2022
Washington
1 review
0 helpful votes
Follow G. D. G.
Unfollow G. D. G.
Send Message
Share Review
Report Review

Items are in great shape, arrived quickly despite the shipping crisis. I am so disappointed that the Marcie is discontinued, but delighted that HerRoom still had it in inventory.

Date of experience: January 25, 2022
Massachusetts
1 review
0 helpful votes
Follow Denise M.
Unfollow Denise M.
Send Message
Share Review
Report Review

The underwear I received was not as pictured on the web site.

Date of experience: January 25, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Denise - We have confirmed both the image and the product are the same. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Maryland
1 review
0 helpful votes
Follow Sharon B.
Unfollow Sharon B.
Send Message
Share Review
Report Review

Aside from the national shortage of everything in the world right now during the pandemic shopping on Her Room is very satisfactory

Date of experience: January 25, 2022
Georgia
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Send Message
Share Review
Report Review

One of the bra's lace cup is falling apart. It is holding on by the elastic only.

Date of experience: January 25, 2022
Virginia
1 review
0 helpful votes
Follow Joann K.
Unfollow Joann K.
Send Message
Share Review
Report Review

Odd...
January 25, 2022

Odd... first message indicated I placed an order. Then, I received a message that my order was shipped. After that, I was told my order was cancelled. But a week or so later, I received a message that my order was shipped and I received it.

Date of experience: January 25, 2022
California
1 review
0 helpful votes
Follow Jolene N.
Unfollow Jolene N.
Send Message
Share Review
Report Review

Very Good
January 25, 2022

Very Good. Nice selection. My order was handled and received in a timely manner.

Date of experience: January 25, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Sonja W.
Unfollow Sonja W.
Send Message
Share Review
Report Review

My first experience to order from your company was great.

Date of experience: January 25, 2022
North Carolina
1 review
0 helpful votes
Follow Jenn X.
Unfollow Jenn X.
Send Message
Share Review
Report Review

I have been ordering from HerRoom for a few years now and have never had a problem. Once I called with an issue and it was corrected with 1 day. Good, quality products and good customer service. 5 stars from me.

Date of experience: January 24, 2022
North Carolina
1 review
0 helpful votes
Follow Thelma D.
Unfollow Thelma D.
Send Message
Share Review
Report Review

It was nice
January 24, 2022

It was nice. My refund was done quickly but I did not like that I had I was responsible for the return charges

Date of experience: January 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Brenda T.
Unfollow Brenda T.
Send Message
Share Review
Report Review

The items came in a timely matter when shipped. And they were great. My husband loved them.

Date of experience: January 24, 2022