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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
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Easy to order. Bras fit perfectly. Price was right!
I took much longer to get the items than I would like to have seen.
They have a Great quality of products. I enjoy shopping on their site.
Okay. Took longer than expected, but understand the challenges with shipping these days. Appreciated the updates.
I have ordered from HerRoom many times with no issues with shipping or the quality of my purchases. Unfortunately, this time, the product ordered on August 30,2021 did not ship until January 11,2022. The product was well made but I did not read the "tip" that shared if I was a certain body type, I should have ordered up. Therefore, I had to return.
To find "Slips" that are just what I needed! I hope my order today will be up to my expectations! Thank you!
On both HisRoom and HerRoom, I've always had excellent shopping experiences. The information available is complete and helpful, and the ordering experience itself is smooth and easy.
I purchased 2 bras from HerRoom- a retailer I have shopped with for years. Unfortunately, neither bra style fit well and I ended up returning them. After about 2 weeks from the return shipping date, I was surprised to see that I was only refunded for one of the bras. When I inquired as to why, I was informed that I would not be credited for one of the bras because the bra was missing a strap. Both items were returned EXACTLY as received (how / why would a strap be removed?). I have totally lost all trust in this company and WILL NEVER order from them again. My advice to you is don't take the risk of purchasing from them if there's any chance you may need to return an item.
I'm 79 yrs. Old with. Severe arthritis, my ribs, shoulders, and spine (scoliosis). Are so deformed and painful that I haven't been able to find a bra that doesn't hurt me for 40 yrs. I LOVE this bra and it fits me perfectly! THANK YOU, THANK YOU, THANK YOU! Now I can finally wear tops and look good. So Happy. I'll buy more.
The product was good. I am between sizes and I am just not getting everything right. At least I have a band expander that fits.
Items are in great shape, arrived quickly despite the shipping crisis. I am so disappointed that the Marcie is discontinued, but delighted that HerRoom still had it in inventory.
The underwear I received was not as pictured on the web site.
Aside from the national shortage of everything in the world right now during the pandemic shopping on Her Room is very satisfactory
One of the bra's lace cup is falling apart. It is holding on by the elastic only.
Odd... first message indicated I placed an order. Then, I received a message that my order was shipped. After that, I was told my order was cancelled. But a week or so later, I received a message that my order was shipped and I received it.
My first experience to order from your company was great.
I have been ordering from HerRoom for a few years now and have never had a problem. Once I called with an issue and it was corrected with 1 day. Good, quality products and good customer service. 5 stars from me.
It was nice. My refund was done quickly but I did not like that I had I was responsible for the return charges
The items came in a timely matter when shipped. And they were great. My husband loved them.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
Hello Denise - We have confirmed both the image and the product are the same. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager