HerRoom

Bad experience with customer service. Rude attendants that might had felt irritated by my accent. Or they were rude to me by their mediocre Texas concept (bias) of those of us who have an accent. They were rude. The company has a "price range" on items so the price is "subjectively set" at check out. Thus the shopper does not know the price of the item until she is checking out. And their attention.to customers complaints are ignored, as in my case. My request for a manage y response/call never came. Go to a boutique or buy from somewhere else. It will be best for you.

Ordering women's expensive lingerie on line is NOT the way to go. Her Room has an uncompromising 30 day policy for both returns and exchanges. On day 31 you are simply out of luck even when you just need a different size. A refund time limit is one thing but their exchange limit is unrealistic and you pay for all returns. Because of Her Room's refusal to exchange my bras I am now stuck with two very expensive bras that I cannot wear. Her Room does not care if you were sick or had an emergency causing you to miss the 30 day deadline. The department store, where I generally buy my lingerie, has exchanged my purchases up to 5 months later and even returned my money if they did not have the size I needed. My friends anxiously await to hear about my "Her Room" online purchase experience as they advised me not to purchase expensive lingerie on line. Lesson well learned and never again.

I have been repeatedly disappointed with their return/exchange policy and turnaround time. I originally purchased two bathing suits in April and it has taken until July for one of the tops to be exchanged for a different size.

Customer service is extremely slow- assuming not enough staff to deal with support. No ability to track shipments of orders/exchanges/returns. Customer support number is a joke. I'm hold twice for 10-15 minutes, then was disconnected. Live chat is mostly not live. Please set expectations or let public know you are trying to hire more. Very frustrating. It' is experienced like these that have me turning to other vendors.

For years I've needed comfortable bras because I had breast cancer in 2002 and had a partial mastectomy. The bras I've found at Her Room have not only fit well but have done a good job of evening up the two sides so that almost no distinction can be made between their sizes. It has saved me a lot of adjusting with uncomfortable foam inserts, and the bra I selected is a no-wire type (which was recommended because of sensitive skin after the breast surgery).

Using their label I sent back an item that didn't fit ($40.00 sports bra). Apparently it went from one shipping company to another and no one can find it even thou I have tracking numbers. Company rep said a "supervisor" will call you, no one ever did... Their service reps kept telling me "it takes time to get here" well its been almost 3 weeks how much time does it take from WA to TX? Worst experience I have ever had with a company been wasting my time for two days trying to track my order with no help from them and still no package anywhere? Sucks

I trust the quality of the herRoom site's
Many elegant and creative garments. Buying pretty nighties became fun again, as a 60+ buyer, I can shop more freely, just my own personal pleasure, beauty, and comfort

Easy to find what I wanted. Easy to choose size and colors. Nice selection. Quick purchase.
She still has yet to try them on, this just now being Valentine's Day as I'm writing this, so we'll see about fit. Some of the reviews stated the sizes and material had changed. Thanks!

Fantastic site very very well stocked rarely can I find size 36 ddd in anything always sold out on other sites.
Wanted a unlined un padded bra/support. My former go to was LB. Lane Bryant's bras are all heavily padded except their T shirt line. When you are a triple DDD or large breasts why would you need extra padding. My breasts always looked extra huge in LBs padded bras.
I love the wide range of bra styles HerRoom has to offer and the prices are fantastic also.

Not easy to find items as advertised, checking out was difficult: kept timing out (?) for some reason. And AFTER the order placed NOW they are complaining about my mailing address? Which is perfectly correct, BTW. But I was warned that the order will be held up because the address isn't right. What does one do after the fact?