HerRoom

This is such a woman's/girls place. The delivery was super fast. My item is just as described! Belly tuck! I will be shopping here again. Thank you for making woman's private shopping so easy.
Elizabeth.

Wish I had seen this site before ordering from them. Just the worst, couched in terms of "being there" for women. Sent me wrong items by mistake -theirs-and would not swallow the 6.50 return charge. Now have sent me back a "worn" item. Still has tags on it and I never tried it on! You can get these items elsewhere with much better customer service. And if you need mastectomy wear, especially, you don't need the added hassle of an already complicated purchase. Stay away!

I ordered bras from this site, June 26,2020. I knew with the pandemic things would be delayed. They arrived July 30,2020. Unfortunately they were the wrong size. The cup size came 3 sizes bigger. I tried calling the 1-800 line and was placed on hold, then after 8 minutes was disconnected both times without having spoken to anyone. I next tried their online chat option, which is just an email. I received a reply with no content in it. Not doing business with this company again. HIGHLY suggest you look elsewhere for your bra needs.

Very difficult if not impossible to track an order even w/the order number. Products recommended don't jibe w/selection criteria resulting in returns, add'l expense of time & money. Shipping is very, very slow. Still waiting for delivery of purchase made weeks ago. Won't be ordering from HerRoom again.

Treated horribly by a member of the customer service team and will not be using HR in the future. Was essentially told that returning items was unacceptable, which is absolutely ridiculous for an online-only seller.

All was fine, however, the shipments were delayed quite a bit - better or really sooner communication would have been appreciated. I get that there is all kinds of supply chain issues outside of your control.

The nursing bras are pretty terrible. They make my boobs look pointy and I don't see how anyone would like them. I returned both. I also thought it was free to return but we have to pay for label. So I will stick with Amazon

Three items were shipped to me in a flimsy mail envelope which appeared to be run over by a vehicle. HerRoom failed to address my return issues after I had an accident right after receiving 3 of 4 items purchased. This company is a terrible example of mail order commerce - they have no respect for their customers! Nordstrom, Anthropologie and other companies set a high standard that HerRoom cannot even comprehend! Shop elsewhere! Rating should be a zero...
Dated 9/13/17.

I find the information on Her Room's site to be very helpful. Especially the Blog. I have a health issue that means I need front-fastening bras and the guidance provided regarding how bras are differently made for women over 5 feet 4 inches versus those under 5 foot 3 inches helped me narrow my search quickly. Only had to return one unsuitable choice.

I wish I would have seen these other reviews first! I ordered three tops. Sent me the wrong sizes. All too big. Only accepted two and sent back one saying it was damaged. Insane and insulting. First and last time I will ever order from them. I replied after they sent me an email and after reading all of these reviews. Am planning to contact the Texas Attorney General and filing a formal complaint. Here's a copy of the letter-Hello,

The accusation that this item became stretched or otherwise damaged while in my possession is patently false; The item is too large for me. How could I possibly stretch it out? I have investigated your company online and found several hundred nearly identical complaints by others attempting to return products in good faith. This is clearly wide spread fraud by the legal definition.

I will be contacting the Texas Attorney General immediately. I will also begin contacting others you have defrauded and exploring grounds for a class action lawsuit.

Placed an order ($300 at no 10% discount) for wife's surprise birthday present, order took many weeks to arrive and was late. Sizing was determined too large, initiated a return ($20/freight charge) to exchange, no label shipping provided, per Company policy. Exchanged items arrived 4-weeks later, still just not right. Again no label provided, again $20/freight charge, per Company policy. I'm out $40 in freight charges for something I could've bought/exchanged on Amazon freight-free! My instincts told me not to do business with them, twice! Do not do business with this company—their returns policy is outdated, and takes advantage of the uncertain sizing nature of undergarments. Reading other's complaints, I'd rather have the money and not another disingenuous CSMgr response. Never again, consider yourself warned!