Overview
HerRoom has a rating of 3.7 stars from 3,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HerRoom most frequently mention great selection, good quality and long time. HerRoom ranks 6th among Plus Size sites.
Instant Feedback
I am extremely frustrated with my experience. I placed and paid for an order. My order was marked as delivered. I never received the package. I contacted customer service and was told to wait. I contacted customer service again several days later after zero communication from Herroom and requested a refund. I was told I cannot be refunded. I was promised a refund or communication within 24 hours, neither happened. I have no item and no money. The customer service people were rude and standoffish and not helpful.
Choices are high quality.Shipment may be a little longer than other sites, but it's worth the slight wait.
I recently purchased my third set of PJ's by Natori, I love the comfort and fit while I sleep and they are nice to lounge in. I always get compliments when I wear them when visiting family or friends. Temperature while sleeping is important to me, these always feel good!
I returned a bra with original package, tags attached in perfect condition. I tried it on and determined I need a larger size.
Her Room returned the bra to me saying it showed signs of wear and was not clean.
If they won't accept returned bras they should say so.
I am very angry about this.
Hello Elizabeth - We appreciate your comment. The bra you returned had obvious signs of perspiration and deodorant around the armholes. We have a very fair return policy as long as the item is returned in new condition. Unfortunately, your item had clear signs of wear.
Kind Regards,
Wilma
Customer Service Manager
I ordered a bra that was a size 36H. But I received a one that was a 36K!
It's bad enough I had to pay for shipping, but then I also had to pay for the return even though it was not my fault they sent the wrong item. The invoice clearly said it was supposed to be a 36H. I am still waiting for the refund, even though FedEx says that the return item has been received. So, not a happy camper.
Hello Linda - You ordered a 36H size in a UK bra. That size is called a 36K in USA sizing. We work hard to notify you of this on our product page where we state "UK Sized" in 3 locations. Regarding your return. It was received today and processed today. A refund can take up to 5 business days depending on your financial institution. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Sent me a defective bra. I emailed asking for a free return label since it was their fault. They emailed back and asked for picture so they could take it up with management. Sent picture several days ago and a follow-up email, but nothing more from them. So I'm out the cost of my defective bra. But they have lost another customer and I hope anyone else who reads this.
Hello Sherilyn - We are always happy to accept back any item that is not in new condition. You may not be aware, but it is a common practice for internet sites to request a photo of the damage for evaluation. We asked you for a photo on July 8th, and then followed up with you on July 13th again when nothing had been received. You attached an image to this review, so we are finally able to see the issue. A representative will be contacting your shortly.
Kind regards,
Wilma
Customer Service Manager
Finally, a comfortable bra that does not make me itch. It has taken a long time to find one that does not have nylon, spandex and all the other itchy fabrics. I love my cotton bras. Thank you
I'd ordered from HerRoom for many years without any trouble. The last time I ordered I got the wrong size, twice and was told I had to send them back on my own dime. I've now spent $30 for bras I can't use. The customer service was kind but the policy is not customer friendly. I knew exactly what I was ordering and ordered the right size(I've worn them for 20 years) and was sent the wrong size twice. Do not order from this site if you want to pay for absolutely nothing.
We have personally reached out to you to address your comments. Thank you for your feedback. With respect, our records show repeatedly trying to help you, and explaining why your return did not qualify.
Kind Regards,
Wilma
Customer Service Manager
NEVER will buy from here again. They are such a dishonest company! I returned an item in perfect condition, only tried on to see if it fit and returned. They would not refund me and would not give a reason. Despicable site, not to mention the ridiculous shipping they constantly charge, but there are plenty of other companies I can purchase from, so take a hike.
Hello Jodi - We sell lingerie, and as such, our return policy is clear; returns must be in resaleable condition. WE do not go into detail about hygiene reasons for refusing a return. Unfortunately, your return did not pass our inspection process. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I placed an order with overnight shipping. It was shipped in a timely manner, but FedEx had some sort of incident with the truck which "delayed" the package. I requested a refund for the shipping cost, which I received, along with assurances that tracking would be updated soon and I would still receive my package.
Two weeks later, I still have not received the package and there is no tracking update from FedEx. While it's not HerRoom's fault that FedEx lost/destroyed my order, my complaint with HerRoom is that I sent two additional emails requesting a reshipment over those two weeks, but still have not received so much as a reply. They clearly could not care less about their about their customers.
Hello Amata - We very much apologize for FEDEX ruining your timely shipping. FEDEX states the fright could not leave due to overturn truck on the road. Of course, this is out of our hands. But, I see that we refunded you your expedited shipping charges and are working to get your package delivered. Again, our apologies. I hope this answers your question.
I ordered four bras, I am still waiting for the last one. It's been nearly a month. They've had no communication with me. They don't know where it is.
Hello Eva - Your pre-ordered bra was ordered just 2 weeks ago. And, we sent you a status email last week. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I placed my order a few months ago and kept getting emails stating that the manufacturer is running behind and that my order will be processed soon. Today I got an email stating that my product was discontinued. However, I went back to the site and found the same product available for purchase, but at a higher price (not on sale). What a shameful thing to do - I will never shop here again.
The detail and helpfulness of HerRoom is unprecedented. However, ordering from Canada has proved problematic as a DD+ size. I could have returned the items, but must have hit a low point as a consumer. I will go back to her room for future orders.
I couldn't get my discount to go through at all, and even wrote the company regarding this. No response.
Then, my order was split up due to some being "not in stock"... then the dates for sending the remainder of my order kept being pushed forward to a later time.
Why post merchandise to sell when you don't even have it in stock to begin with?
Very unprofessional. I'm not going to be a returning customer!
Hello Diana - I have reviewed your order and our correspondence. You wrote to us on 3-16 for an order status and were emailed back the same day with the status. You canceled your order on 3-21 and you were immediately refunded on the same day. You were ordering value priced items already significantly reduced and in fashion colors that were on pre-order. Your discount code offer clearly stated it qualified on full-priced items only. I hope this answers your questions and addresses your concerns.
Kind Regards,
Wilma
Customer Service Manager
Looking for plus size COTTON panties to replace some older bali ones that I just loved.
These are at least cotton. The elastic is a bit like having string around you. It is too narrow and not very stretchy or resilient.
Experience with her room was reasonable. No surprises with customer care.
Oh how I miss bali cotton undies undies!
Looking for replacement for bali plus size cotton panties. Difficult to zero in. Frustrating
Responsive site. No frustration trying to see product. Useful descriptions
I was a Her Room customer for many years, but will not shop there again. I purchased a bra for $62. Two months later, after normal wear and careful laundering, the stitching at the top of one cup was badly frayed. I asked Her Room for a refund or a store credit. I was told that since I had worn and washed the product, I was out of luck. A normal $62 bra does not fray after two months. There is something wrong with this product and Her Room should stand behind the products it sells. I had never tried to return a product as defective before. Her Room should have respected me as a good customer.
I tend to buy clothes in batches, so here I go again, ordering another batch of bras from HerRoom! I love that I can find the brand I know from my previous order some years ago, and also try something new and be assured it will be good quality. So now I've added panties to the shopping list! See you again in a couple years!
Website had great product information that helped make the right decision and avoid a return. Shipping was speedy with information provided about the progress.
Her Room offers ease of shopping on their website with many brands and sizes available. If you have any questions, answers can be found on the website or by calling customer service. Orders are shipped quickly and, if a return is necessary, returns are made very easy. Her Room is my choice for my hard-to-find bra size. I am always happy with my orders.
HerRoom has an excellent selection and tutorials on how to measure are invaluable. Thank you for carrying sizing for fuller-figured women.
I have ordered 4 different brands and they all fit differently! For instance one cup size is too small another cup fits and band too loose or too tight. Same size band and cup ordered just different brands. There is nowhere to purchase a bra where I live!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristin - Thank you for your feedback. Tracking shows your package was delivered to you on the 13th. You emailed us on the 17th claiming you had not received your package and demanded a refund. We do not refund until we hear back from the carrier which can take up to 5 business days. We are sorry you are unwilling to allow us the time to find out more about your package delivery.
Kind Regards,
Wilma
Customer Service Manager