Overview
HerRoom has a rating of 3.7 stars from 3,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HerRoom most frequently mention great selection, good quality and long time. HerRoom ranks 6th among Plus Size sites.
Instant Feedback
I was told years ago to wear Alive Support Hose. Everything was fine until the stores did not have the Alive Support Hose. I spent time going around,looking. Then I found your web site. I get my hose very easily in a color and size I need. I also teach and spend a lot of time on my feet five days a week. I had three big babies, giving large veins in my legs.
Some places had to repeat fill in as it wasn't taken the first time.
I have never had such an easy experience over the internet. This is the second time I've ordered from this company absolutely no problems the products are top notch. Thank you again for the best experience I've ever had when shopping the internet
Item looked exactly like pictures and was great quality. Perfect match for swim set I purchased for vacation and top didn't fit right, but I loved the bottoms. Took a chance and it worked out perfectly!
I am very pleased with my purchase from "Her Room".
Prompt shipping and clear attention to details. Great customer service! I will continue shopping with this company.
I have regularly shopped this site for things for my wife for a few years. Within the last year they implemented a web site redesign that makes the filters not work well and regularly empties the shopping cart. I have largely switched to other sites unless I know exactly what to orderl.
You ladies know exactly what l am ordering even when I can't remember my password. My order ALWAYS makes it to me in time.
For that I AM Over the moon satisfied with your service!
Thank you!
Rhonda Rogers, Sitka, Alaska
I've ordered bras, panties and nightgowns from Her Room for many years. The service is always exceptional and if I have a problem, I can always get the most courteous help. So thank you Her Room you make my day!
The only negative experience is I had to wait almost a month for my (1) Fantasia bra to become available. Being that I waited almost a month, as a customer I would have expected some type of service to be given to me/customer for being inconvenienced outside of the normal delivery timeframe.
Hello Yolanda - Thank you for your feedback. You have a highly unusual size. The good news is that we were able to find the exact item you wanted. I see we kept you informed with 3 status emails.
Kind Regards,
Wilma
Customer Service Manager
The website is easy to use. Although the promo codes, all were not eligible for a discount because the codes did not work.
Ordered 2 bras one Wacol 44-C received correct size and fit perfectly well
The other one a sport bra did not know the brand…was awful size 44 was correct The C cup is like a DD or DDD
I need to return it…how do I return and have my money back or have another Wacol same size?I will be waiting for your response
UPDATED 10/25/24: Received a response to my previous 2 star review on the not great experience I had ordering, and Jacqueline Wells in their customer service department reached out to explain the situation thoroughly. Much appreciated, so i'm updating my review to 4 starts just based on the time she took to explain the reason my initial experience was not so great.
Hello Lakeisha - We thank you for your feedback, and have reached out to you to explain your initial authorization on your card rather than a full charge. The Credit card companies have changed their policy. We now much charge up-front for orders that have pre-order items included. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Items arrived promptly, good communication on delivery dispatch and dates. Items packed well and we're as described. Quality very nice.
Second purchase. Checked out as guest both times. Each time wrong size has been sent. I am sure Wilma will find the fault with me. I did not return the first item and made due. After reading the return policy/reviews, I'm not giving them the opportunity to take more of my money. Save yourself the trouble and order straight from the maker of said product. I ordered size 3.
Hello Lauren - We have verified you were sent the correct size that you ordered.
Kind Regards,
Wilma
Customer Service Manager
HerRoom has an amazing selection of bras and other lingerie, especially for hard to fit sizes. They review the bras (my main thing to buy there) as to fit and size and that's really great for an online store. Shipping is prompt and I've never had a damaged item come.
My only complaint is the "sale" emails that come quite often. The items on sale don't seem to change. I feel that a style or color that is not going to be carried any longer is put "on sale" and marked down. I've gotten some great buys, but for the next several months, that inventory doesn't seem to change. After awhile, I quit even looking. Either I have it, I don't want it, or it's not available in my size. After a few months, it's worth taking a look again.
I purchased an Under Armor shirt that I had been looking for in my size and finally found it here! I have purchased several things from here and have always had a wonderful experience. Great communication and quick shipping! Highly recommend!
I ordered 3 bras and 1 arrived with blue tacky stuff (looks like chewing gum, actually) inside the cup of the bra. I called and asked to return the item but did not want to have to pay for return shipping. Instead, after sending photos, I received a response that they would not be able to take back the item or refund me because they inspect every item. I am horrified that I am being accused of damaging the item when it arrived that way. This is completely unacceptable and I will never shop here again.
I had a misdelivery and Her Room refused to replace the order or give me a $153.70 refund. They did not care that I paid in full and received nothing!
My order was shipped to me through several carriers, the last being USPS, who delivered it to the wrong address. (Her Room did not insure this item)
Btw: this order took about 6 weeks to ship.
Reputable companies would replace item ASAP or refund the money. Not Her Room, they were happy to let me eat $153.70. Female owned company?! How compassionate! Don't use this bush league company, unless you want your money thrown out the window.
HEll Beth - We are aware of your situation, your upset, and your many threats to go public. I have carefully reviewed your order and all documentation. You order was for a pre-ordered item. You were made aware of this 3 times throughout our check out process, you checked the box confirming your understanding of this, and our immediate confirmation email stated this fact as well. Your order shipped 3 weeks after you placed your order. Tracking shows your order was successfully delivered to the address you provided us on May 5th. You did not contact us until May 11th to tell us you had not received your order - 6 days later. We are unable to guarantee the security of your address once proof of delivery is claimed. We are very sorry for your situation, but we shipped and delivered your item to the address you provided. I hope this answers your questions and addresses your concerns.
Kind Regards,
Wilma
Customer Service Manager
After going through the sale items and picking out gifts for my sisters birthday you DID NOT FULFILL. My disappointment was your handling of the order or non-delivery.
Her birthday is in two weeks. I don't have time for bad service.
So I loathe company and will not use your service ever again
Hello Joyce - We are sorry you feel this way. Our records show you placed your order Sunday and it shipped out on Monday with tracking. The challenge with delivery is that when filling out your shipping address, there was duplication and fields entered with the inappropriate information. This can cause delays in delivery. We are working with our carrier to correct your address and get it delivered to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have ordered several times from HerRoom and have never had a problem. The merchandise is always top quality and fairly priced. It arrives in good time and well packaged.
This longline bra is Beautiful and well made, but it did not fit me. It seems to run small, as I ordered the same size I always wear but did not fit. I sent it back and reorderd a larger size. I am hoping it will fit because I really liked this item.
If you order from here, be ready to return what doesn't fit immediately. 30 day returns is a joke especially for something that you have to try on multiple sizes to get the right fit. I am now stuck with very expensive bras that I can't wear. When I called for assistance customer support was chastising and belittling me for not returning it earlier. Saying "you just realized it doesn't fit?" I will not be ordering from here again and will tell my family that orders from here to not order from them.
Hello Lindsey - Our records show you ordered 2 sale bras (both in the same size) on March 14th and we shipped them out to you on the same day. On July 11th - 4 months later - you wanted to return these sale items which no longer exist on our site. You are correct that we have a 30 day return policy and your request was therefore not accepted. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marie - You selected to return your item and asked to use our pre-paid return label which, as stated, is a $7.50 deduction. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager