HerRoom

I love my Maidenform bras and Vanity Fair illumination panties, but I live in a location that doesn't sell them. I have ordered from Herroom before, and decided to try them again. I placed a large order, and was notified almost immediately that the several items were out of stock or pre-order status. No big deal, I guess. The only problem is that they held up the whole order for a few pieces. The whole order finally shipped out complete 3 weeks after it was placed. It was delivered while I was out of town, which is the reason I ordered the pieces to begin with. Hopefully the next time I need an order, there won't be such a major issue.

I love the fact that you have such amazing filters in helping us find products by styles and sizes, and some of the most extensive product selections for lingerie on the internet. Unfortunately, the HerRoom search engine is painfully slow in loading and this makes the experience very frustrating. This is not due to slow internet or wifi on my end; I actually had my house hardwired with ethernet and don't have wifi buffering to slow my system down since my house has been wired for ultra high speed internet. I don't encounter such slow speeds with anyone else on the internet, just HerRoom, which is super slow, which is like dial-up from 30 years ago. Delivery time for my order has now now taken over 7 days from date of shipment, on top of delays for the item having been out of stock. I would have thought that the items would have been expedited since I had such a long wait.

I had ordered from this company@ 4 years ago- I returned the bra. Don't fit right. They would not refund my $ as they said it has "deodorant " on it - I was pissed! If I wanted it back I'd have to pay $10 for them to return it. I did not order again until 2 weeks ago against my better judgement.
Wrong! I recieved 2 bras - one they shipped the wrong size - the other didn't fit right -I paid to return them both they did not refund me for one of them. I called and was told " deodorant" stains …. I tried it on in the evening - any deodorant would've been gone. Same tho g they told me last time. The customer service department doesn't care. If you don't k own if it's going to fit don't order it to try on. Chances are they won't refund you. It's a scam
I will continue to purchase from other companies

There are so many things wrong with this place. Their website is very old-fashioned and not user friendly at all, and their customer service, at least by email, was horrible in my experience (took 3 days to respond only to give me another customer's info, when they had the correct order #, how does that happen?). Chat is great … when available, which is not that often regardless of the hours they post. I bought an item that ended in back order and they never informed me, until I finally contacted them after not receiving a shipment notice for several days. It was my first time -and definitely my last- shopping here! Big mistake. Avoid it! It's been a horrible shopping experience, very time-consuming and frustrating.

Ordered 3 bras in July; two the same, one different. Received single bra. Most uncomfortable, scratchy lace product. Can't return because I had to wear it all day to realize this (my bad decision). Two bras (item that I originally bought at Walmart and loved, was cheaper and at hand) never arrived with Tracking Info: Any Day Now. Had a live chat to find out it may come in September! I only ordered from HerRoom for the convenience. Which it was not.

I bought bras from HerRoom and I am amazed that they fit so well. Thanks to information on the site, I finally measured myself properly and am wearing the right-size bra - after years of the wrong size. I no longer think of bras as a torture device that I can't wait to take off the moment I get home. Very satisfied indeed with my experience and I plan to order again. By the way, I live in Europe, and this site saves me so much trouble with language barriers, a 'foreign' measuring system, etc. I can get bras that I understand, that fit, are so comfortable and are delivered to my door. Absolutely everything is good about that.

Notwithstanding my satisfaction with the excellent products, prompt delivery, and courteous treatment...
Upon receiving my items, I submitted a review, which was not posted. On August 14, I sent a query to check and got a nice explanatory reply from Jacqueline stating the reason for my review being rejected. Namely: "As a man, I'm impeded from reviewing ladies' intimate garments". Surprisingly, on August 15, I received a request to submit a review of the products I purchased (!), for which I'm at a loss and utterly confused.