There are so many things wrong with this place. Their website is very old-fashioned and not user friendly at all, and their customer service, at least by email, was horrible in my experience (took 3 days to respond only to give me another customer's info, when they had the correct order #, how does that happen?). Chat is great … when available, which is not that often regardless of the hours they post. I bought an item that ended in back order and they never informed me, until I finally contacted them after not receiving a shipment notice for several days. It was my first time -and definitely my last- shopping here! Big mistake. Avoid it! It's been a horrible shopping experience, very time-consuming and frustrating.