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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I've been a customer for several years. I liked the quality of products and being a Texas resident, the shipping was almost instantaneous. Three days at the most was all I had to wait. My most recent order was placed eight days ago and I still have not received it. I found the anticipated shipping time odd when I read 3-6 business days. Something has changed and Herroom has lost my business. I needed these items for a trip I am embarking on today. Had I ordered from Amazon, I would have the garments in my luggage.
I ordered a b cup and received a much larger than b cup
An overall good company to do business with and will be doing more
I sent it back for refund, due to not fitting well for me.
Great support for high impact movement! Would definitely purchase and recommend to the bustier like me that prefers lasting support.
I am still waiting on part of my order. This totally unacceptable!
One of the items I purchased ended up being too small. I decided to return it and the process was very easy through HerRoom. So, don't be afraid should you need to return something to HerRoom.
Ordered cotton long petticoat and was thrilled with it. Washed up beautifully. I am very happy with it.
Its probably a great bra for most but at a 34H it seems to roll at the bottom and isn't very comfortable.
Hello Kevin - Rolling at the bottom indicates you either need a larger band size, or you have a high tummy and it's pushing the band out and up. You would be better served with a bra with an arched center panel. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I found exactly what I was looking for and it was affordable, shipped and arrived quickly. Perfect.
I was surprised how long it took to get the product. But overall, the experience was good
It was fine. Some of the sizes in reduced prices were not available.
I loved the 2 items I ordered. They arrived in a timely manner.
I love the slips. They fit perfectly and I love the adjustable hems.
I received the order in three parts and returned two of the three shortly afterward. The third shipment took a long time to receive.
It took much longer than I expected but I am happy with the order.
It was a very frustrating experience for me. The bra did not fit, and there was no return or exchange form included in the package, unlike most places I buy from. Having to find, and then go to your Return site was an unwelcome and frustrating deal for me, and I will never order from you again.
Hello Martha - Thank you for your feedback. Like the majority of online sites, returns are initiated by coming to our site.
Kind Regards,
Wilma
Customer Service Manager
I was satisfied with my purchase. But unfortunately, it was on backorder for quite some time.
Very satisfied with the timely delivery and the product is very good quality
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yelena - You were made aware that your item was on back order until the week of 5-17 and even checked a box confirming you accepted. We are sorry you are not disappointed.
Kind Regards,
Wilma
Customer Service Manager