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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Good fit, good return if it doesn't, communicated delays, and ships fast
Overall things went well. The website is easy to use, the communication was good, and the order was as expected. The only thing is that I wish they would give a shipping option for something other than DHL, even if it costs more. DHL takes a long time and I have had bad experiences with them in the past.
I received all but one bra. It was on back order. I don't recall receiving a follow up as to its status.
I was pleased to find someone still held this in stock. Thank you
Due to a large recent weight loss I was unsure of what size and style to order. After a couple of orders in different sizes and styles, I was able to find the one. Her Room's return policy has been effortless. I fully understand and agree with their policy of not accepting underwear that has obviously been worn and honored their policy of trying on while wearing your own undies! Thank you for such great service and products!
Quality was good but both items were too large, even though I returned a medium for a small for one of them (and had to pay for return shipping). I will have to take in the seems one that one.
Some of the order was delayed but eventually arrived in good order.
Very happy with purchase, perfect fit and good choice of styles
Shipping was spot on and the product is just perfect
All I know Is that her room had a Caftan that was perfect for my wife. This after searching a half a dozen or more sites. It made me look good.
My bra arrived quickly and is the most gorgeous color. Fits like a dream. I'd love six more!
The first item I ordered did not fit so I returned it for a larger size. I did not have to pay for the return postage or for shipping the new item. It did take quite a while but I appreciate that Her Room sent status emails - we received, are processing, have shipped - and happily I was not in a hurry. My replacement fits and looks nice.
Online ordering and delivery was easy and relatively quick. The bras have great support but the materials are a bit scratchy on my skin. The bra works under thicker tops like sweaters, but it doesn't look good under a t-shirt.
I ordered two bras and they both came. One of them was fine and the other one was horrible. Like a terrible harness. Fortunately the company made it easy for me to return the one I did not want.
It's the only place I know where I can find a Bra cup size A in larger bra sizes. I need larger around, but not in the cup.
I found exactly what I was after, ordering was so easy and delivered before expected!
It is not clear when items are added to the cart that they are back ordered. It is great that there is a reminder at the checkout, but perhaps an earlier reminder would prevent the customer from having to go all the way back and remove things if they want more prompt shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members