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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I have been shopping for my underwear and bra needs for uears with herroom. I have always received quality products. Customer for life!
I now have a better understanding of why I've never had a well-fitting and comfortable bra. And being overweight is a big part of the challenge. But Herroom's easily navigable website makes the learning and the shopping enjoyable and, for me, hopeful.
Ordered three bras and matching panties. Had to return 2 bras because they didn't fit, with the panties. Paid to return Then they rejected my bra returns due to "deodorant small/damage", wouldn't give me a refund, and wouldn't even return the expensive bras that I supposedly ruined in 5 seconds of trying on... without me paying AGAIN for shipping. Unbelievable. I wish I could give this horrible company zero stars and project this review on their homepage. BEWARE!
I placed an order for 1 item. It arrived on a few days. Excellent!
Product was high quality and sent in a timely fashion.
The items didn't fit.
The return policies and steps are complicated for elderly that aren't as tech savvy as those growing up in a tech-heavy world.
Still haven't received any notification that they returns were received nor have I gotten a refund to my credit card.
Won't be shopping with this outfit EVER again.
Hello Martha - Our return process is standard to most websites. Looking at your order, you have yet to initiate a return for any item which we instruct you to do. Here again is the link: https://www.herroom.com/returns-exchanges.aspx
I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Like the items I have received. Fast shipping. Easy shopping.
Vibrant colors. I look forward to wearing it. Thanks.
This was the best experience I've had shopping for a bra. Herroom made the process easy being able to learn what size I needed. I was recommended the perfect size and able to order 4 bras for less than a $100, which is pretty awesome since typically the bigger your bra the more it cost. In my experience because I'm well endowed I'm always out of a fortune buying bras. I highly recommend shopping at Herroom, especially if you have difficulty finding the perfect fit if you're full figured.
I did not realize one of the bras was made incorrectly through the arm and hook area. It was laundered, worn and looking at my back in the mirror when I found it.
Best place to buy beautiful lingerie in my size. Have never been disappointed with a purchase
My order of 3 bras took 4 months and was spread out.
Hello Marie - We are very sad to read this low review given all the work we put in to get your highly unusual bras that no one else even carries. I count over 20 responses to you, changes of addresses, size changes etc. WE were highly attentive to all your requests.
Kind Regards,
Wilma
Customer Service Manager
Arrived as expected. HerRoom has a great selection to choose from.
Praise God, I finally found my favorite pajamas somewhere! I 've hunted every catalog for years for these. We use to buy them in Iowa at a close out mall, and couldn't find them again anywhere. They are lightweight silky nylon, so they are COOL to my skin. I have Fibromyalgia and need that comfort. When I found these at HER Store, I Bought 3 pairs, pink, dark blue, & teal. They wash like a dream too, besides looking beautiful
I have not yet received two bras from my order:
Back support longline bra in Blush (44G)- quantity: 1
Back support longline bra in Black (44G)- quantity: 2
The last update I received was from April 28,2022 that they were still on back order.
Please update me on when they will arrive, or provide a refund for the amount of the purchases.
Thank you.
Most every order arrives in a timely fashion. Very little friction while navigating the website.
I believe I still due 2 white pair of panties from this order
You ordered something that did not work for me and I returned it.
I've been waiting since April for the rest of my order.
I waited two months to receive this bra that I thought was going to be more substantial
Hello Christine - Our records show that all but one item in your order shipped to you the same day you placed it. The Pre-orded item was identified, you checked the box accepting the delayed date, we then sent you 3 email status updates. Your item is made in a delicate fabric and thus does need some care when putting on and taking off. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janice - Your order has been reviewed. You frequently return with us. You are correct that 2 items were returned to us in a damaged state and did not meet our acceptance criteria. We are always willing to return damaged merchandise back to the customer but do require that the shipping charge be covered. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager