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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I love two brands, Bali and Olga. Her Room makes ordering and returns so easy and always have what I want in stock. I highly recommend Her Room.
Easy to find the products I was looking for. I was very pleased with the product and the shopping experience.
Where to place the tape measure is only the start. Shape of breasts, high tummy, band importance, strap placement, and how to place your breasts in the bra are only some of the education/expertise given by Tomima. Recommendations of the best bras for your particular needs are not to be missed. I have been educated about the importance of multiple sections in cup construction. You'll see how many models have their bras on too low or the back riding up -- a sure sign that the band is too big. One of the most important things I learned was to size down in cup if sizing up in band. Take Find Your Best Bra Fit survey and get the recommendations -- all confidential and a revelation. Sign up for Tomima's Tips for ongoing education about this most important part of women's attire. The amount of information on this site ensures intelligent choices.
Every item I've ever ordered from HerRoom has been top notch, both in quality and fit. They are easy to do business with and good about returns/exchanges.
It's been great being able to find different clothing items with my bra size.
This bra was described as a sports bra. It's a nice bra, but definitely not a sports bra.
I love shopping at Herroom on line, because of the immense variety and frequent special offers or sales. The Bali Comfort Revolution line is very attractive, as well as being truly comfortable. I have them in a number of colors, and will stick to this line now that I have found it!
Poor customer service. Wrong item sent and then they made me pay for shipping to return the item.
Excellent! Had everything I needed and product is well made.
I never received my order so i'm not very satisfied thank you Karen
It's always so very easy to find just what I'm looking for. The website is so easy to maneuver around and I have never had to search for anything.
I am the son and " care - giver" for my mom (94) yrs old. You can only expect to be responsible for maintaining your customers best interest in mind, and honesty in how you are doing business …. That being said, we feel you have kept us in formed of difficulties, and maintained contact about any changes there were at the time. We would and will recommend and support your products in the future! Thank you, Beryl z. Davis caregiver for your customer ( Syrena B Davis)
I easily found what I was shopping for, ordered it. The products are of very good quality at reasonable prices.
Fit was accurate. Superior coverage for full coverage.
I PURCHASED A BRA 4 MONTHS AGO AND NOW THE WIRE IS SHOWING ON BOTH SIDES. I BARELY WORE THE BRA AND I FOLLOWED THE WASHING INSTRUCTIONS BY THE OWNER. DO NOT BUY FROM THIS COMPANY!
Hello Anita - 4 months of wear from a value-priced bra is about right. Our products by definition wear out with time. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I was happy with the item and the service. Process was smooth.
Quality product that met my expectations! I will order again.
The tights I bought ripped the moment I put them on.
I had to return an item and had no order number or email - nothing just the item description and the csr quickly found my order and my return was processed within a week.
Excellent customer service!
I am assured the order will be as I wish and look great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen - You are correct. Our apologies. We only wish you had contacted us sooner. It is very hard to chase down a missing order from over a month ago. We are looking into this for you and will reach out to you shortly. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager