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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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They sell damaged products and then YOU flag it for them and get charged to return the item ($7) and THEN you get charged for the item AND another $10 to have it returned to you or you can "donate" it to them and then they presumable resell it to other rubes shopping at herroom.com. Seems the sketchiest business model, downright criminal, and I have had this experience three times.
HerRoom's shopping experience is exceptional starting from the website design, which makes searching for products easy, to the extensive selection of products not available in stores.
The website is convenient and easy.
Ordering is easy.
Products I have purchased have been exactly what I wanted.
I ordered 2 bras that didn't fit. I started return as instructed and mailed it back via FedEx. Her room is not giving me my money back claiming they didn't receive my package even though tracking shows it was received almost a month ago. I feel like I was scammed. I called and emailed multiple times, no results.
Easy ordering, and while there was a backorder issue with the bras, I was kept informed of HR's delivery estimate.
Great products, customer service and easy to return
I wanted to know specifications of similar panties (width of crotch) and got prompt info.
No, I will order there again. There was nothing special.
This has been a great site for looking for new cute styles
Purchased a product online and I noticed it still hadn't been delivered. When I checked the status on the website it said the order was still being prepared. I sent an email to the company asking why my product was still being prepared. They are first apologized and said that it would arrive in 3-5 business days. Then I got an email saying they would not be sending it so I asked for a refund which they refused to give me. Still don't have my money back or my product.
Hello Mackenzie - You placed an order with us more than 6 months ago and it was shipped out the same day. You are just now telling us you never received it. As a courtesy, we shipped you a replacement order. But, tracking shows it arrived 5 days after shipment. We are therefore very disappointed you left this 1 star review given that we did our best to assist you.
Kind Regards,
Wilma
Customer Service Manager
I know in these times that supply chain is an issue but it took two months to get my order and I didn't hear a peep out of Herroom until I asked. I had to wear the bra to determine that it would t work and now I can't return it.
Was relatively easy to navigate and purchase products!
Return policy is terrible! I sent back 2 different times on the same order with help even from your online assistance. Not a happy shopper. Very doubtful I buy from you again! Celine Walsh
Hello Celine - You are correct that we do not offer repeated free returns on the same order.
Kind Regards,
Wilma
Customer Service Manager
Items shipped very, very late. So late that the child the bra was purchased for grew and it did not fit. Item was marked unreturnable. I tried to cancel the items ordered, but customer service was extremely unhelpful. Please remove me from any and all future emails.
Hello Marina - We made you aware that your $9 bra was on back order and sent you over 7 status emails. It shipped within 6 weeks of your order placement. We have remvoed you from our email list. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Customer Service was great since I didn't get the right size on the first try. They helped me figure out what to try next. This one fits well!
Great selection. I always find what my wife wants or needs
I carefully read everything on the ordering site concerning sizes, then ordered the one that should fit. It did NOT. It was very small and unfastenable.
Returned an item, 60 days later still waiting for my refund!
HEllo Cheryl - We have yet to receive your return. It has yet to arrive to us. This is the reason for your refund delay.
Kind Regards,
Wilma
Customer Service Manager
This has to be the best bra I have ever gotten and I'm A 52G so I have to buy my bras online and it fits perfectly, it keeps them up, it doesn't dig into my skin and this one doesn't have clips because the other bras I bought had clips in the front and sometimes you have to take a chance because some bras, the clips never stay on, like one of the bras I bought but then the other bra, I bought the clips stayed on throughout the day so I rather, not take chances and just buy my bra clip free like this one but I definitely recommend this bra and there are so many different colors you can get and I got pink, I just love it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim - As explained to you, your item was returned used. There was obvious glitter and staining on the product which prevented us from providing you with a return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager