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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,632 reviews

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Pennsylvania
1 review
0 helpful votes
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It is very difficult to find good, reasonably-priced nylon panties. I have an autoimmune disease which involves horrible skin lesions in the "nether parts". This underwear -----TERI brand-------makes one feel that they aren't even wearing underwear. I've tried at least 3 other brands (not from HerRoom) and for some reason the leg elastic is binding, just feels too tight. No problem there either. Covered elastic. Choice of colors. So easy to pull up pants over this soft nylon. At one point I was over 260 lbs and I was pleased to see that somebody remembered that heavy people like nice underwear, too, and like colors other than white, and are pleased to see that TERI offers sizes that show they understand we don't stop at Size 10. They have a range of sizes up to Size 14 (maybe more). So TERI gets an A-Plus in my book.

Date of experience: June 2, 2022
North Carolina
2 reviews
0 helpful votes
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Products are great and exactly what I needed. It just took a really long time to get them. Communication was great, however, so I was well aware of what was happening. Will definitely order from HerRoom again.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Nice night gowns
June 1, 2022

I ordered large and extra large and the extra large were way too big.

Date of experience: June 1, 2022
Oregon
1 review
0 helpful votes
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Ordering process easy and quick
June 1, 2022

Ordering process easy and quick. Bras were just ok.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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My order arrived right on time and Fast. Love all I ordered from HerRoom

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
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Great products
June 1, 2022

I received a partial shipment of my order. Items not received are on back order and should be shipped sometime in June.

Date of experience: June 1, 2022
Illinois
1 review
0 helpful votes
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Good, fit well and no issues with shipping or purchasing.

Date of experience: June 1, 2022
Iowa
1 review
0 helpful votes
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Product is great fit is great
June 1, 2022

Product is great fit is great. Prices are going up!

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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Very Pleased
June 1, 2022

Excellent I found what I was looking for. The price was great. I Was able to order what I wanted and received my shipment with no problems. Thank you

Date of experience: June 1, 2022
Michigan
1 review
0 helpful votes
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This order was the first time I ordered from here and the process was easy.

Date of experience: June 1, 2022
Michigan
1 review
0 helpful votes
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My order was first acknowledged on 4/19. It took at least two weeks to receive what I had ordered. Despite my best efforts at guessing my size after consulting with customer service, nothing in my order fit. I ordered a different size for two of the items on 5/15, requesting that they be shipped right away, not waiting for HerRoom to receive the original items. The exchange was finally acknowledged on 5/25, with the message that I would receive another email when it shipped. I have not received another email since, so today I checked the website. It's 6/1 and apparently my order was backordered. It doesn't seem to me that items are being acknowledged and shipped timely.

Date of experience: June 1, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Jeannette - We are saddened to read your review. 4 of the 5 items you ordered all in different bra sizes were shipped to you the day you placed your order. The one item on back order, for which you checked the box accepting its status, then shipped out to you 2 days later. All items were returned and a few were exchanged. We do not send out exchanges until the returned item is received. We are sorry you are not pleased with what we feel is terrific service.

Kind Regards,
Wilma
Customer Service Manager

New York
1 review
0 helpful votes
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A bit slow to arrive but very reliable in giving refund on one of my orders.

Date of experience: June 1, 2022
Florida
2 reviews
0 helpful votes
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Your sizing is amiss
July 1, 2022

Your sizing is amiss. You need to develop
A better system for Plus-Size full-length girdle products. The size you suggest would be appropriate is Wildly incorrect.

I will be returning the garment for a full refund.

Date of experience: June 1, 2022
Arizona
1 review
0 helpful votes
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Backordered
July 1, 2022

I haven't received all of my order yet when I ordered it said in stock.

Date of experience: June 1, 2022
Massachusetts
1 review
0 helpful votes
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Delivery
July 1, 2022

My delivery was delayed for over a month due to back order. I called In and changed item color which was delivered in 2days. Awesome job!

Date of experience: June 1, 2022
Oregon
2 reviews
0 helpful votes
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I returned them.
July 1, 2022

I received a email asking if I received a order that was bought in April. Not only did I get it but it was returned more then a month ago. Are you saying you didn't notice these items returned with other items? Or is this a way to get a review? I thought I had been refunded for this return. I will expect a prompt refund if I discover I haven't. Like many of us I have a lot going on and don't have time for this confusing method of getting a review.

Date of experience: June 1, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Catherine - A third party sent you the email asking for confirmation of receipt. This is how our rating on Google is established. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Wyoming
1 review
0 helpful votes
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Shopping the site was easy
June 1, 2022

Shopping the site was easy. I have a hard-to-buy for mother with dementia who has problems finding bras that fit. We have tried everything but sports bras and I found a 3 pack on HerRoom that was wonderfully affordable. Unfortunately, these bras slip up on her. THE QUALITY IS MUCH APPRECIATED! I wish they would have worked for her.

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Comfort for my girls
June 1, 2022

I love my bras. They are comfortable. The material is soft and feels amazing on my skin. I will definitely purchase them again.

Date of experience: June 1, 2022
New York
2 reviews
0 helpful votes
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No problems
June 1, 2022

Everything was fine about this order and delivery. Thanks!

Date of experience: June 1, 2022
Georgia
1 review
0 helpful votes
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Happy customer
June 1, 2022

Easy shopping; quick shipping; courteous follow up. Will purchase from Her Room again soon.

Date of experience: June 1, 2022