HerRoom

It seems that my size runs out fast in different styles and colors so I am often left with only the basic colors

I found the bra I wanted. I ordered several, partly to reach the minimum for shipping. One color was backordered. After a long wait (more than a month) I requested that the other colors be sent. I was charged twice for shipping. Fair enough, I suppose, because maybe it had become two different orders now. But the shipping wasn't minimal and the long backorder was not my fault. While I do love that bra style, I probably won't return to that store.

I ordered because of a bra I have that fits me perfectly, but the bra I received was much larger. Le Mystique's quality control sucks. And, shame on you for selling it.

I've shopped with HerRoom several times and am pleased with their service overall. The one issue I have is when any of the items in my order are backordered. When that happens, the whole shipment is held up until the backordered items can be included. So pay attention to whether items are backordered or available to ship immediately, and adjust your expectations accordingly.

Customer service is helpful and pleasant.

I really wanted to love this site because it carries the one brand I have been trying to find for a while. And while they can be pricey, have minimal discount codes, I wAs ok with that. But after my 3rd time purchasing from here and seeing it was available only to purchase and be sent emails stating my items were back ordered, given a date and that date changed to a later date twice, I'm over it. I'd like to be given a date of arrival or expectation and then actually receive my items as opposed to more later dates. I travel for work and can't just leave my packages out front. Plus they advertise things they don't even have in stock. I'm a medium, average size 8, and don't see why things are so difficult for them to get, especially if they show as available on the site. Lastly, you can read any of the reviews with 3 or less stars and see the Customer Svc department rep who is responding to the less than 4star reviews is defensive, condescending and flat out rude in some cases. Hence why they get bad customer service reviews. Shame, because I really did like the items I've purchased in the past. I would have just liked an actual date as opposed to "BACKORDERED" and then the date continuing to get pushed back. Who waits 2 months for medium sz bras...?

No bra sizing guide. Asking what bra is most comfortable and the size doesn't mean it fits or that it is comfortable. There was no option for uncomfortable and doesn't fit well. Now that I have my order I am less than happy that I paid the prices that I did for bras with thin plastic bra strap connectors that are supposed to hold up under normal wear for a large bust.

I ordered 2 items, one was backordered for at least a month but the other ready to ship. Receiving no communication regarding the in stock item, I reached out at least twice regarding status. Finally heard back about 3 weeks later that they were holding the in stock item to ship with the delayed item, over a month delayed. Made no sense to me.

Size and type of undies did not pan out - way too big for me. I returned them and need a refund.

I was home all day and got other packages - this one clearly just never made it to my address. And no one on your team cared. No one looked into it, gave me a credit, a coupon or anything - and I spoke to a couple of different people. It felt like I was being accused of stealing or looking for something free. I'm sending this package to my office (as I'm now here all day). If this isn't delivered per your tracking information that's it - I've loved this company but I'd better get this or it's over - other sites aren't as good - but at least I get what I order.

Totally ignored me.

My sister ordered a pajama set for me. The pants came right away but the top took a month to get here. Then I ordered another pair and the same thing happened. Basically I have two pairs of pajama pants that got a month's worth of wear before I got the tops that match. I would have rather the order be on hold until the matching top came in than get one without the other. Just seems like poor planning...at the very least maybe ask the customer if they want to wait for shipment until it is complete.

Your review responses seem to be on the defensive when a customer has a less than satisfactory experience with the product. I don't like that. Never saw an apology. Didn't used be like that but it been over a year since I made a purchase. Not a good look!

I have been a HUGE fan of this company for years due to the variety in bra sizing. It's hard to find appropriate size and support and HERROOM does a great job. What is frustrating with the process is when exchanges or returns are made (especially when trying to figure out a new bra size) and the cost to send the product back is placed upon the consumer and it is nearly half the price of the bra. In this day and age, returns and exchanges should not cost the consumer.

Well, the fact that I found my size right away was encouraging. The price was excellent. I had night hopes until it arrived. Just looking at it I realized it was not going to tit but I tried it on anyway. I could barely get in on and I was like a volcano experience - I just started erupting everywhere and I couldn't even keep my nipples under cover. Again, my band size is 27", and my bust size is 32. That means I'm a 28DD, but clearly some has gotten mixed up in the translation, so to speak. I have to send it back.

I've been a customer for several years. I liked the quality of products and being a Texas resident, the shipping was almost instantaneous. Three days at the most was all I had to wait. My most recent order was placed eight days ago and I still have not received it. I found the anticipated shipping time odd when I read 3-6 business days. Something has changed and Herroom has lost my business. I needed these items for a trip I am embarking on today. Had I ordered from Amazon, I would have the garments in my luggage.

Too few colors that are not pinkish in Rhonda Shear bras. Very little to offer after Christmas. Not much for older women.

One of my items was cancelled after waiting a month and the other I am exchanging for another size

I think you are out of touch with customer satisfaction. There should be free shipping on an exchange.

I gave you one less star because the return policy is not great at all. 30 days only to return something? People are busy in this day and age and having only 30 days to return a bra that you can't try on in the store is crazy to me. You don't have a storefront or an easier way to return items. It cost people to return your items back to you which is not good. The return should be free as good customer service. Your prices are just average so you expect a free return.

The items I ordered took way too long to arrive. Order placed Feb. 27 and delivered July 7. A single item was delivered right away but did not fit.

I attempted to return an item but the 30 day return period had lapsed.

I just had to spend $14 to return a bra for a better size. That makes this $30 bra cost $45 and that makes my tummy clench. I was trying to order directly from you, rather than through Amazon….but that was a mistake. I took a chance because I've worn that brand before, but not that style. We have lost so many of our local retail stores that we have been reduced to finding things online. But the return costs are killer. First I want to shop local brick and mortar, then mail order from the company, and Amazon last. But I can't afford to order from you.not when shipping costs half again as much as the product. Will I like the bra? Who knows, it hasn't arrived yet. If it doesn't fit I'm just out $45.

Prompt and curious. Was told I could return with an $8 charge at your end so I chose to send I and pay for it myself. Big Mistake. You would have been cheaper.

My delivery was delayed for over a month due to back order. I called In and changed item color which was delivered in 2days. Awesome job!

Not easy to find items as advertised, checking out was difficult: kept timing out (?) for some reason. And AFTER the order placed NOW they are complaining about my mailing address? Which is perfectly correct, BTW. But I was warned that the order will be held up because the address isn't right. What does one do after the fact?

Did Not receive my complete order I received two items after washing 3 times one panty totally unraveled poor workmanship.

The nursing bras are pretty terrible. They make my boobs look pointy and I don't see how anyone would like them. I returned both. I also thought it was free to return but we have to pay for label. So I will stick with Amazon