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I was home all day and got other packages - this one clearly just never made it to my address. And no one on your team cared. No one looked into it, gave me a credit, a coupon or anything - and I spoke to a couple of different people. It felt like I was being accused of stealing or looking for something free. I'm sending this package to my office (as I'm now here all day). If this isn't delivered per your tracking information that's it - I've loved this company but I'd better get this or it's over - other sites aren't as good - but at least I get what I order.
Totally ignored me.
The post office tells me this missing package was scanned at my address - they've logged it as stolen. You really need to insure packages so I'm able to get a redelivery in istances like this. It's really soured me on HerRoom.
I was home all day and got other packages - this one clearly just never made it to my address. And no one on your team cared. No one looked into it, gave me a credit, a coupon or anything - and I spoke to a couple of different people. It felt like I was being accused of stealing or looking for something free. I'm sending this package to my office (as I'm now here all day). If this isn't delivered per your tracking information that's it - I've loved this company but I'd better get this or it's over - other sites aren't as good - but at least I get what I order.
Hello Margaret - We are sorry that we have not been able to help you understand the situation with your package. You requested that your order be canceled. We did this. You then placed another order which you have confirmed was delivered to you. Unfortunately, you keep asking use where the canceled order is. Reviewing our records we have worked with you more than 12 times with this order. The good news is that after leaving this review, you have placed another order with us. I hope this gives you an answer.
Kind Regards,
Wilma
Customer Service Manager
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The first time I ordered this bra I used your AI chat to help me order the correct size. The size...
Hello Margaret - Our records show you placed your order with us on July 14th, shipped on the 14th, and arrived to your Brooklyn NY appartment building on the 19th with proof of delivery. We are sorry for your situation, but we cannot be held accountable for the security of your apartment building. It is also noted that we responded to all of your inquiries and provided you with suggestions on how to work with your postal carrier.
Kind Regards,
Wilma
Customer Service Manager