HerRoomReviews 3,672

It took a long time to get my product but you didn't take the money until my product was sent to me. Thank you very much.

I ordered a bra on the website and it arrived in my USPS mailbox. When it did not fit, I started a return process, attached the return label to my package, and placed it back in my mailbox. When I did not get a credit, I contacted customer service and was told that it was required to go back by Fed Ex, not USPS, and that I would not be receiving a credit for the item. How confusing and antiquated is that? Needless to say, I will not order from Her Room again.

Was mir aufgefallen ist, ist die Qualität der Produkte und der Kundenservice, denn es war eine tolle Erfahrung, danke.

Una gran experiencia con la empresa, ¡y nos encanta! El servicio de atención al cliente fue muy útil y el envío fue rápido. Gran experiencia; ¡volveré a utilizarlos!

Good easy to navigate website. Prompt delivery. Good variety.

VERY POOR CUSTOMER SERVICE... WRONG SIZES RECEIVED, YET THEY INSIST THIS IS THE SIZE I ORDERED. NO CALLBACK AS PROMISED 3X BY MANAGER AS REQUESTED. NO REFUND GIVEN STATED ITEMS WERE RETURNED STAINED? NO PROOF OF THIS FROM THEM. ITEMS WERE SENT BACK WITH ALL TAGS ON THEM IN ORIGINAL PACKAGE... IM OUT OF ALMOST $100 PLUS RETURN SHIPPING. LIKE I SAID, VERY UNCOOPERATIVE AND RUDE CUSTOMER SERVICE REPS

Great selection
Fair pricing
Great pictures of products

Great transaction, great products, and I especially like the expert guidance

I continue to come back to your store because the process is easy, the prices are attractive, the selection is great and the quality is what I would expect.

The quality has been excellent and the design team completely understood what I was looking for. I will be buying more soon.

Selection of product is broad and the quality is excellent.

I loved one of the bras but sent 2 back for a refund. I never received my refund so I am stuck paying for something I never received.

I received 2 front close bras, identical to each other except for the color. One f them fit great, the other had some flaws in the sewing near the front closure that made it scratchy and itchy. I sent a picture to them They told me to return it to them and they would replace it. I waited a while and never heard anything back, so I contacted them. One of the customer service reps emailed me that it was dirty and stank from sweat. I had worn it for only 2 hours in an air conditioned room. My husband has told me on many occasions ow surprised he is that he never smells my sweat. I found the customer service's comment very offensive and emailed customer service back about the comment. Someone else apologized for the rep and finally, 6 weeks later, I received a replacement bra. I was please with the bras I had purchased... until after a few washings. They started to have a dimpled look to the fabric so that I can't wear them with tighter clothing. I have found this type of dimpling in cheaper bras, but not in my front close bras. I will not be ordering from HerRoom again.

Had a good experience. I have been looking for front closure bras & yours are great! So glad I found them.

Browsing is easy and fun, but, you can also easily search for items and features that you prefer.

The last two times I have order, you did not have the product in stock. I had to call & find out what was causing the delay since your company did not call or send an email. I also find that your company does not inform customers when their order is shipping.

Great experience with customer service. It was very attentive and transparently answered all my questions. Fast service! Was in great condition and was shipped overnight. Would order again!

The main problem is that I ordered this in July & it did not arrive until October, 3 months later!

The good news was that the product was perfect and so was the price!

Wonderful experience. Helped and answered all the questions that I had. Order was processed and shipped very quickly and I received updates along the process.

Took months to receive our order! Took months to receive order! Took months to receive our order!