From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Absolutely loved the online experience! It was very easy to navigate and convenient to place orders. Will definitely continue working with you.
I love the selection. Customer service has always been fantastic
So nice to find what I needed and the ease of placing my order was very pleasant.
Foind the item I had been looking for, Her room had a great sale. Bought several, fit was wonderful, as was their response. Thank you so much HerRoom.
Second purchase. Checked out as guest both times. Each time wrong size has been sent. I am sure Wilma will find the fault with me. I did not return the first item and made due. After reading the return policy/reviews, I'm not giving them the opportunity to take more of my money. Save yourself the trouble and order straight from the maker of said product. I ordered size 3.
THE BEST! They do quality work and they do it fast. Their packaging and shipping is the best I've seen.
Ordered three half-slips. Took a ridiculous amt of time to arrive. Am returning two... but don't really need the third one any longer.
It would have been nice to know how long the delivery would take prior to placing my order.
Hello Carolbeth - We are sad to read your review. Before placing your order, you were told the items were on back order. We have since sent you 3 status emails confirming the delivery date. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered 2 bras and one pair of panties. The panties shipped right away but the bras took a very long time. I received an email telling me one of them was ready to ship and it did not show up until I inquired about its whereabouts. It took weeks to get the one bra. I was told a number of dates in regards to the 2nd bra, I even got an email saying it was getting ready to ship and then I got another email saying that they did not know when it would ship. I finally canceled the order after months of waiting.
Hello Annemarie - We apologize for your experience. Our records show that all your items but 1 shipped the same day you placed the order. Your one back ordered item was identified before check out and you checked the box confirming you knew this. We then sent you 6 email updates and always with the option to cancel this item. The good news is that the vendor ultimately shipped the item and you received it. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
It had taken forever to find a place to order what I wanted... but I finally found one! Thank you for being there!
The fit is great, the look is good and there soft.
Bali Comfort Revolution Microfiber Brief Panty are the only panties I wear. The are soft, have a great fit, & are cool even in hot weather.
I've been wearing these panties for years & rarely have to replace them.
After losing some weight, have found the size bras needed. Very pleased with the 'minimizer' style.
I have scoliosis, and it's difficult to find bras that fits, but it turned out that HerRoom had the exact Olga bra I've been holding onto for years. They've veen very helpful.
Best place to shop for bras online!
Detailed descriptions with incredibly helpful fit tips. Quality products and great customer service.
It took forever to receive my tops and I'm not happy with the fit or quality.
Hello Barbara - We are sad to read your review. You were told before purchase the expected date of your value items. We are sorry you are not satisfied.
Kind Regards,
Wilma
Customer Service Manager
I ordered one bra that, although I sent my measurements, was too small with no support and I returned it (which took $7.50 out of my pocket). I then reordered a different style and size (which is very satisfactory). It does seem to take a very long time from order to deli.
The site is easy to use and you can find what your looking for.
I was so happy to find my favorite old fashioned white nightgown at this online store! My 1st one had been a gift and was long worn out. On "her room" it was expensive, but it was my birthday present to myself. After a long wait it arrived.
Unfortunately, it smelled extremely strongly of perfumey detergent that made my eyes water. I held my breath and tried it on. Unfortunately it was too long. I re-packaged and returned it immediately with the appropriate paperwork. After another long wait, they responded that they would not accept my return because of the strong smell! I contacted customer service but of course no one ever responded. I feel totally ripped off and angry about what they have done. Don't shop there unless you like being pick-pocketed. The WORST!
Hello Beth - Our records show this item was returned to us with a strong detergent odor and had been washed. Unfortunately, this violates our stated return policy.
Kind Regards,
Wilma
Customer Service Manager
HerRoom has been my go to site for quite some time. The selection, prices and service are top notch.
The bras that I ordered were not true to size. When I return them I had to pay $16 for shipping which I think is ridiculous since most places offer free returns.
Hello Andreanna - Our records show your Fruit of the Loom items were confirmed to be the correct size of 48DD. You chose to ship your return to us through a more expensive carrier. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauren - We have verified you were sent the correct size that you ordered.
Kind Regards,
Wilma
Customer Service Manager