HerRoomReviews 3,672

I ordered twice; you did not have either item ready to ship. You kept delaying the shipping dates. I finally cancelled one order. Then I went to check on the other order which showed item was delivered but it was not. You did not follow up properly so I called my credit card then you sent an email that the product could ship. I did not respond as i was done by that time. I will never order from this company again.

Please cancel my order that you said was sent (no tracking number and not sent). I said to resend and never received, It;'s been months now. Do not charge my card. Cancel any order. I want no further business with you. If you charge my card, I will take it to AMX.

I ordered a swimsuit and though USPS provided tracking showing it delivered to my mailbox, not on my porch, I never received it. When I spoke with a HerRoom customer representative about the issue, I was told that I could be fraudulently attempting to get a free suit. After protesting her insult to my integrity, she told me that I shouldn't have chosen the free ground shipping that was offered. I believe that the swimsuit was shipped & I know that I didn't receive it, so the problem lies with USPS. After taking the issue up with USPS, I had exhausted all my hopes of achieving some kind of resolution to the matter. As everyone knows, you can't argue with a government entity and win. I had hoped that in an effort to retain me as a customer, HerRoom would show some "good will" but instead I was treated rudely and will never shop with this company again. I ordered the same swimsuit from Amazon, and though it was more expensive, I DID receive it and in a timely manner.

The best. Good service, product, communication and prompt delivery.

I love this company. Their products are of good quality material. The variety of products is great. I would highly recommend them to everyone!

Love the Warner panties! They fit perfectly, no muffintop and no pinching. Service is very good and so is the delivery.

Wonderful selection, site easy to navigate, fair price, delivered as promised. Yea!

The panties that I ordered we mislabeled so I sent them back and they returned the same mislabeled panty to me again.

Great! I had no problem. I was very glad I found this website.

Her room rocks! I love this site! This is my favorite site!

The process worked exactly as it was supposed to do and the product is quite as it is supposed to be.
Thank you.

No problems no problems no problems no problems no problems no problems

I like that there were no foul ups with my order. The order was easy to place, packaged correctly, and arrived on time.

Very positive experience. They have the styles and brands that I look for, in an easy to navigate web site. The site gives excellent descriptions and illustrations of the products, and sells them at very competitive prices.

I needed to return/exchange items since I didn't receive the size I ordered. I went through the whole process and did the videos for the sizing and it still ended up wrong. The CSR I spoke with initially via chat basically disconnected our call. When I asked for a phone number, the CSR I spoke to was rude. She eventually got things resolved, but the absolute lack of caring and professionalism is just too much for me. I won't be ordering from you again. Very disappointing.

Great way to determine what comparable bra sizes are from brand to brand, great selection, great way to narrow selection down by your size, and type of bra you want; and able to save bra selections you might want on a wish list. This is the first time I have used this site, but it was sure easy to use.

Poor service and long delay in shipping. Found out they work out of warehouse and don't have any sales personnel who is competent to assist customers.

Will not order from her room again.

I ordered two swimsuits from HerRoom in two different sizes. When I received my order I took both items out of the box, and I tried on the xl swimsuit that ended up being too small for me. Because the larger of the two (the xl) was too small, I didn't even try on the large. I tried on the xl swimsuit over my underwear, and never removed any tag or liner. I returned both swimsuits, only ever trying on one of them, and I was refunded for the one that I tried on but not refunded for the one that I DID NOT try on. When I contacted them that said that I sent it back damaged and that it had been worn and was dirty. This is impossible for me to have worm this item as it was smaller than the one that was too small. I kept telling them that I never wore the item, but they insisted that I did. They refuse to refund me for an item that I never used, never tried on, and returned to them in the same condition in which it was sent to me. They stated that there was deodorant on the crotch, and I didn't even know people wore deodorant on their crotch, I certainty do not. I should have read the reviews prior to ordering from them because this seems to be a common practice. They are thieves and I will never order from them again. I will continue fighting for the refund that I am owed.