From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I've called in orders, I'm not good with online, they are very helpful in answering my questions & giving me details, which is what I want when ordering. Thanks
Product and customer service was great overall. I did wish however that the person I chatted with was more familiar in dealing with men crossdressers. She seemed to be hesitant in answering questions about fabrics and fit for the male anatomy. It's all good though.
Super fast delivery! Comes in beautiful packaging too!
I have ordered several items and the fit is great.
Great experience. Excellent. I would recommend Herroom
Very fast service and wide selection of products. Yea
THEY HAVE A GREAT SELECTION OF EVERYTHING,, HELP IF YOU NEED IT, GOOD PRICES AND EASY RETURNS FOR SOMEBODY LIKE ME WHO IS HAVING A DIFFICULT TIME FINDING THE RIGHT "FIT"!
I am a tall long-legged person (6' 2", 34-inch inseam), 175 lbs. This is the first pair of stockings or pantyhose I've worn that have been long enough and fit me comfortably. The bands around the thighs hold the stockings up well, and the texture of the fabric is smooth and silky to the touch. They also appear to be somewhat run-resistant. Highly recommended.
When I opened my package there was a small cut in the right cup. I ask about returning it was told I would have to pay for the shipping again it took too long to receive the first one I should not have to pay again and wait before it was returned before replacing it.
Because of sizing issues, I have worn the same bra for almost ten years, and I was just plain tired of it. Her Room gave me enough information and advice that I'm able to "break out of my rut". Thank you.
Have great selection! Prompt service! Easy returns, if needed!
HerRoom was easy to work with and had the products I was looking for. The 3 stars is for my most recent order, which was for DKNY hipster panties. I was disappointed with the product, as they are now very different from the ones I've had and loved for many years, but that is not the fault of HerRoom.
Speedy shipping and accurate fulfillment of order. Ability to buy one of a product whether it's in groups of 5 to 10.
My first order, I received 3 bras. I absolutely loved 1 of the bras (hence why I ordered 2 more of the same style) the other 2 did not work. The other 2, I honestly am too busy with work right now to deal with the return process, so they just sit at my house, lost money. I wish it was easier to return items.
The slippers I received are great. The people I talked with at Customer Service were kind and helpful, and they got the slippers to me just in time for a trip.
I received a damaged item and we are weeks in with multiple emails with not 1 but 2 emails with uploaded pictures of the damaged item, chats, phone calls, and the problem is still not resolved. I've just been told that management denied the prepaid prepaid return label. I will never ever shop with HerRoom again. What a total nightmare and headache. Buyers beware.
Hello Kim - Our notes state that we told you we did not need the damaged item back and simply gave you a refund for the item in question. Therefore there is no need for a prepaid return label. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
There are so many options to choose from. Sad to see the LeMystrere Organically Grown Cotton Bra discontinued, it is an outstanding bra. The best ever.
Very Pleased with my first order. I am buying 2 more bras just like it.
Thank You
The size chart was not clear at all. When I received the ordered bras, they were far too big. I was under the impression that I was ordering a US bra size. What I received was the UK bra size. When I reached out to Customer Service, I was impolitely told that the problem was mine to fix and not theirs.
I returned the bras and they have lost my business as well as my family and friends business.
Hello Jean - We display 3 times on each bra sold in UK or EU sizing that this is the case. And, our size chart too clearly states this. We are sorry you do not feel the size charts we have been successfully using for over 20 years are not clear.
Kind Regards,
Wilma
Customer Service Manager
I'm still struggling to get my refund. I received 2 bras that didn't fit as desired, so I returned them after trying them on for maybe 20 seconds each. They also smelled really bad, but i figured it was from the plastic bags and it didn't matter, since i was returning them anyhow. Your customer service denied my refund because I had damaged them by making them stink!
Hello Allen - I have reviewed our documentation. The strong odor in the underarm area was the reason your returns were refused. We were not able to bring your product back to resaleabel condition. Per our return policy, they were refused. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Easy & great selections
Beautiful selections & easy to choose from
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pam - We have no record or any correspondence from you regarding this issue. You may have the wrong website since your order was shipped the day after you placed it. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager